Author : H. David Sherman
Publisher : Springer Science & Business Media
Page : 344 pages
File Size : 12,94 MB
Release : 2006-09-10
Category : Business & Economics
ISBN : 0387332316
Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
Author : Kenneth Bainey
Publisher : CRC Press
Page : 428 pages
File Size : 24,33 MB
Release : 2016-01-06
Category : Business & Economics
ISBN : 1482242540
If you are in search of real-world practical scenarios of IT performance management practices, with a desire to obtain examples of strategic directives, accountabilities, outcomes, and performance measures for managing IT services, with an interest toward how performance management integrates with strategic and operational management, then Integrat
Author :
Publisher : Excel Books India
Page : 300 pages
File Size : 23,51 MB
Release :
Category :
ISBN : 9350621150
Author : Peter Wiggers
Publisher : Routledge
Page : 304 pages
File Size : 37,45 MB
Release : 2012-06-25
Category : Business & Economics
ISBN : 1136390804
IT Performance Management addresses the way organizations should balance the demand and the supply of information technology, optimizing the cost and maximizing the business value of IT. In this book several aspects of IT performance management are described. The way this management is executed and the techniques, which should be used, depend on the maturity of the relationship between the IT function and the lines of business of an organization. The foundation of the authors' approach is based on the flow of money and related management objectives. However, performance management is primarily based on perceptions. Therefore, this book introduces the IT value perception model. This model describes four separate levels of perception for the business value of IT. If the demand and the supply of IT do not share the same perception level, the balance is lost, which will lead to friction and inefficiency within an organization. This book is not about what is good or what is bad, but rather is about the 'what', the 'why' and to a limited extent the 'how' of managing the performance of IT. Therefore, the book finishes with a 'back-to-business' section in which a self-assessment checklist, a potential growth path and ten next steps are provided. This enables the reader to start applying this book in his every day working environment immediately. IT Performance Management: * Provides an overview of best practices and available thinking on the subject of IT cost and value * Describes the subject of IT cost and value related to management issues on IT strategy, portfolio management, service management, architecture and sourcing * Addresses differing degrees of maturity between IT and the business, illustrated by case studies
Author : Kornel Terplan
Publisher : Routledge
Page : 334 pages
File Size : 39,73 MB
Release : 2022-01-27
Category : Computers
ISBN : 1351437321
To avoid serious bottlenecks, components of the Internet and of intranets-such as servers, browsers, and the access networks-must be properly designed, implemented, managed, and monitored. Beginning with the basics, Intranet Performance Management sets forth the standards, methods, and tools that can simplify and unify systems and network management, avoid the seemingly inherent problems associated with them, and contain costs. In this book, world reknowned expert Kornel Terplan addresses: Proactive server, browser, and access network monitoring Managing and authoring home page content Traffic management and load balancing in the access networks Reviewing and evaluating usage statistics using log files These tasks-essential to the success of an intranet-require the active and diligent work of the management team. Effective performance of these tasks allows for the use of inexpensive browsers, facilitates education, and improves Internet culture and scalability.
Author : Carmine Bianchi
Publisher : Springer
Page : 248 pages
File Size : 10,13 MB
Release : 2016-05-02
Category : Business & Economics
ISBN : 3319318454
This book explores how to design and implement planning & control (P&C) systems that can help organizations to manage their growth and restructuring processes in a sustainability perspective. The book is not designed to enable the reader to become an experienced system dynamics modeler; rather, it aims to develop the reader’s capabilities to design and implement performance management systems by using a system dynamics approach. More specifically, the book shows how to develop system dynamics models that can better support an understanding of: -What is organizational performance and how to frame and measure it; -How to identify and map the processes underlying performance; -How to design and implement a dynamic performance management system and link it to strategic planning; -How to tie strategic resource dynamics to processes and performance indicators; -How to link strategic resources, and performance indicators to responsibility and incentive systems. Using a dynamic performance management approach can improve an organization’s capability to understand and manage the forces driving performance over time, as well as set goals and objectives that may properly and selectively gauge results and match them to the key responsibility areas in the planning process. The dynamic performance management approaches covered in the book are beneficial to performance management analysts, enabling them to frame their professional field within the broader context of the system. The book also includes numerous case studies and dynamic performance management models for providing examples of how dynamic performance management works in practice. In addition, a literature review is included to provide a guideline for further improvements to those readers who wish to develop relevant, specific, and detailed system dynamics modeling skills and to establish the foundation for teaching system dynamics applied to performance management in organizational and inter-organizational contexts. This is particularly relevant for graduate students who have taken system dynamics courses and need to apply their own skills to business and public management.
Author : Rick Sturm
Publisher : Morgan Kaufmann
Page : 304 pages
File Size : 35,41 MB
Release : 2017-02-11
Category : Computers
ISBN : 0128040815
Application Performance Management (APM) in the Digital Enterprise enables IT professionals to be more successful in managing their company's applications. It explores the fundamentals of application management, examines how the latest technological trends impact application management, and provides best practices for responding to these changes. The recent surge in the use of containers as a way to simplify management and deploy applications has created new challenges, and the convergence of containerization, cloud, mobile, virtualization, analytics, and automation is reshaping the requirements for application management. This book serves as a guide for understanding these dramatic changes and how they impact the management of applications, showing how to create a management strategy, define the underlying processes and standards, and how to select the appropriate tools to enable management processes. - Offers a complete framework for implementing effective application management using clear tips and solutions for those responsible for application management - Draws upon primary research to give technologists a current understanding of the latest technologies and processes needed to more effectively manage large-scale applications - Includes real-world case studies and business justifications that support application management investments
Author : United States. Congress. House. Committee on Appropriations. Subcommittee on District of Columbia Appropriations
Publisher :
Page : 1972 pages
File Size : 36,16 MB
Release : 1992
Category : Government publications
ISBN :
Author : United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Labor, Health and Human Services, Education, and Related Agencies
Publisher :
Page : 1096 pages
File Size : 50,16 MB
Release : 2016
Category : United States
ISBN :
Author : Bob Paladino
Publisher : John Wiley & Sons
Page : 373 pages
File Size : 50,91 MB
Release : 2011-01-04
Category : Business & Economics
ISBN : 1118044622
In Five Key Principles of Corporate Performance Management, Bob Paladino shares his decades of experience to provide proven, real-world implementation insights from globally recognized and award-winning organizations. You’ll discover what today’s Fortune 100 companies are doing right, and how to implement their enterprise techniques and strategies within your own organization to maximize success.
