The Technical Assistance Process


Book Description




The Complete Guide to Customer Support


Book Description

Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t







The Orange Book


Book Description







Technical Assistance Manual on the Employment Provisions (Title 1) of the Americans with Disabilities Act


Book Description

Provides official guidance to employers and persons with disabilities on the practical application of the legal requirements established by the ADA and EEOC regulations. Includes a comprehensive directory of resources to aid in compliance. Subscription service consist of basic manual and supplementary material issued for an indeterminate period. Looseleaf, punched to fit 3-ring binder.




Technical Manual


Book Description