Quality Management and Practices


Book Description

This book is comprised of a collection of reviews and research works from international professionals from various parts of the world. A practical approach to quality management provides the reader with the understanding of basic to total quality practices in organizations, reflecting a systematic coverage of topics. Its main focus is on quality management practices in organization and dealing with specific total quality practices to quality management systems. It is intended for use as a reference at the universities, colleges, corporate organizations, and for individuals who want to know more about total quality practices. The works in this book will be a helpful and useful guide to practitioners seeking to understand and use the appropriate approaches to implement total quality.




Principles of Operations Management


Book Description

In this textbook, Heizer (business administration, Texas Lutheran U.) and Render (operations management, Rollins College) provide a broad introduction to the field of operations management. A sampling of topics includes operations strategy for competitive advantage, forecasting, design of goods and services, human resources, e- commerce, project management, inventory management, and maintenance. The CD-ROM contains video case studies, lecture notes, Excel OM and Extend software, and additional practice problems. Annotation copyrighted by Book News Inc., Portland, OR





Book Description




Proceedings of the 11th Toulon-Verona International Conference on Quality in Services


Book Description

The Toulon-Verona Conference was founded in 1998 by prof. Claudio Baccarani of the University of Verona, Italy, and prof. Michel Weill of the University of Toulon, France. It has been organized each year in a different place in Europe in cooperation with a host university (Toulon 1998, Verona 1999, Derby 2000, Mons 2001, Lisbon 2002, Oviedo 2003, Toulon 2004, Palermo 2005, Paisley 2006, Thessaloniki 2007, Florence, 2008). Originally focusing on higher education institutions, the research themes have over the years been extended to the health sector, local government, tourism, logistics, banking services. Around a hundred delegates from about twenty different countries participate each year and nearly one thousand research papers have been published over the last ten years, making of the conference one of the major events in the field of quality in services.




Systems, Software and Services Process Improvement


Book Description

This volume constitutes the refereed proceedings of the 21st EuroSPI conference, held in Luxembourg, in June 2014. The 18 revised papers presented together with 11 invited papers in this volume were carefully reviewed and selected. They are organized in topical sections on SPI and very small entities; process improvement frameworks; testing and improvement issues; SPI and people issues; SPI and quality issues; software processes in various contexts. The volume also contains selected keynote papers from EuroSPI workshops and invited papers covering the topic of creating environments supporting innovation and improvement.




La reforma de la administración general del Estado


Book Description

Jordi Sevilla dirige una propuesta de reforma de la Administración General del Estado que proporcione un mejor servicio al ciudadano desde la apertura y la transparencia.




Design and Application of A Questionnaire for the Development of the Knowledge Management Audit Using Neutrosophic Iadov Technique


Book Description

This paper aims to design a new kind of questionnaire to be applied in the Knowledge Management audit. For illustration purpose, we analyse the knowledge management audit in a grain storage and conservation company. This proposal is based on 18 well-known questionnaires to audit knowledge management. We recommend using neutrosophic Iadov to process the obtained answers.




V Latin American Congress on Biomedical Engineering CLAIB 2011 May 16-21, 2011, Habana, Cuba


Book Description

This volume presents the proceedings of the CLAIB 2011, held in the Palacio de las Convenciones in Havana, Cuba, from 16 to 21 May 2011. The conferences of the American Congress of Biomedical Engineering are sponsored by the International Federation for Medical and Biological Engineering (IFMBE), Society for Engineering in Biology and Medicine (EMBS) and the Pan American Health Organization (PAHO), among other organizations and international agencies and bringing together scientists, academics and biomedical engineers in Latin America and other continents in an environment conducive to exchange and professional growth.




Wireless Public Safety Networks Volume 1


Book Description

Wireless Public Safety Networks, Volume One: Overview and Challenges presents the latest advances in the wireless Public Safety Networks (PSNs) field, the networks established by authorities to either prepare the population for an eminent catastrophe, or as support during crisis and normalization phases. Maintaining communication capabilities in a disaster scenario is crucial for avoiding loss of lives and damages to property. Wireless Public Safety Networks examines past communication failures that have directly contributed to the loss of lives. This book will give readers a broad view of the PSNs field, analyzing the benefits PSNs may bring to society, the main challenges related to the establishment and maintenance of these networks, the latest advancements in the field, and future perspectives. - Discusses the ever changing requirements and impact of PSNs in mission critical scenarios - Analyzes the evolving methods required to meet the growing demand of capable public safety networks - Covers lessons learned and advances made to wireless communications to help prevent loss of lives and poor practice disaster management