The Customer Service Revolution


Book Description

In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer—which ultimately permeates into people’s personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert’s Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.




Revolution


Book Description

NATIONAL BESTSELLER We all know the system isn’t working. Our governments are corrupt and the opposing parties pointlessly similar. Our culture is filled with vacuity and pap, and we are told there’s nothing we can do: “It’s just the way things are.” In this book, Russell Brand hilariously lacerates the straw men and paper tigers of our conformist times and presents, with the help of experts as diverse as Thomas Piketty and George Orwell, a vision for a fairer, sexier society that’s fun and inclusive. You have been lied to, told there’s no alternative, no choice, and that you don’t deserve any better. Brand destroys this illusory facade as amusingly and deftly as he annihilates Morning Joe anchors, Fox News fascists, and BBC stalwarts. This book makes revolution not only possible but inevitable and fun.




American Tempest


Book Description

On Thursday, December 16, 1773, an estimated seven dozen men, many dressed as Indians, dumped roughly £10,000 worth of tea in Boston Harbor. Whatever their motives at the time, they unleashed a social, political, and economic firestorm that would culminate in the Declaration of Independence two-and-a-half years later. The Boston Tea Party provoked a reign of terror in Boston and other American cities as tea parties erupted up and down the colonies. The turmoil stripped tens of thousands of their homes and property, and nearly 100,000 left forever in what was history's largest exodus of Americans from America. Nonetheless, John Adams called the Boston Tea Party nothing short of "magnificent," saying that "it must have important consequences." Combining stellar scholarship with action-packed history, Harlow Giles Unger reveals the truth behind the legendary event and examines its lasting consequence--the spawning of a new, independent nation.




Revolution


Book Description

Struggling to adapt within her newly blended family in 1964 Mississippi, young Sunny witnesses increasingly scary community agitation when activists from the North arrive in town to help register African-Americans to vote.




The Audiobook Revolution


Book Description

Demystifying AI in Audiobook Production: The Guide to Affordable, High-Quality Narration Dive into the fascinating world of audiobooks and artificial intelligence with our groundbreaking guide, "The Audiobook Revolution: Harnessing AI for Cheap, Fast, and Exceptional Narration." This comprehensive book takes you through the seismic shift occurring in the audiobook industry due to the advent of AI. Explore the audiobook boom and why AI plays an increasingly central role. Delve into the evolution of AI in audio technology, its benefits, and the advanced features it brings to audiobook narration. Get to grips with the text-to-speech engines and other tools integral to AI narration. Master the art and science of AI narration. Learn how to prepare your text for AI narration, choose the right AI voice, or even clone your own voice for a personalized touch. With hands-on guidance, ensure consistency and quality in AI narration for an exceptional listening experience. Discover the benefits of AI in terms of cost and time efficiencies, backed by real-life case studies. Navigate the audiobook distribution landscape, from understanding major retailers to strategies for multi-retailer distribution and revenue considerations. Boost your marketing with effective strategies tailored to audiobooks and leverage the unique AI angle. Learn how to maximize exposure across retailers to reach more listeners and increase sales. Finally, take a glimpse into the future of AI and audiobooks. Discover emerging trends, potential challenges, and the continuing revolution in the audiobook industry. Unleash the potential of AI in your audiobook projects. Whether you're a writer, publisher, or tech enthusiast, "The Audiobook Revolution" is your indispensable guide to the exciting fusion of technology and storytelling. Join the revolution today!




The Russian Revolution


Book Description

From an award-winning scholar comes this definitive, single-volume history that illuminates the tensions and transformations of the Russian Revolution. ​ In The Russian Revolution, acclaimed historian Sean McMeekin traces the events which ended Romanov rule, ushered the Bolsheviks into power, and introduced Communism to the world. Between 1917 and 1922, Russia underwent a complete and irreversible transformation. Taking advantage of the collapse of the Tsarist regime in the middle of World War I, the Bolsheviks staged a hostile takeover of the Russian Imperial Army, promoting mutinies and mass desertions of men in order to fulfill Lenin's program of turning the "imperialist war" into civil war. By the time the Bolsheviks had snuffed out the last resistance five years later, over 20 million people had died, and the Russian economy had collapsed so completely that Communism had to be temporarily abandoned. Still, Bolshevik rule was secure, owing to the new regime's monopoly on force, enabled by illicit arms deals signed with capitalist neighbors such as Germany and Sweden who sought to benefit-politically and economically-from the revolutionary chaos in Russia. Drawing on scores of previously untapped files from Russian archives and a range of other repositories in Europe, Turkey, and the United States, McMeekin delivers exciting, groundbreaking research about this turbulent era. The first comprehensive history of these momentous events in two decades, The Russian Revolution combines cutting-edge scholarship and a fast-paced narrative to shed new light on one of the most significant turning points of the twentieth century.




I Survived the American Revolution, 1776 (I Survived #15)


Book Description

Bestselling author Lauren Tarshis tackles the American Revolution in this latest installment of the groundbreaking, New York Times bestselling I Survived series. Bestselling author Lauren Tarshis tackles the American Revolution in this latest installment of the groundbreaking, New York Times bestselling I Survived series. British soldiers were everywhere. There was no escape. Nathaniel Fox never imagined he'd find himself in the middle of a blood-soaked battlefield, fighting for his life. He was only eleven years old! He'd barely paid attention to the troubles between America and England. How could he, while being worked to the bone by his cruel uncle, Uriah Storch? But when his uncle's rage forces him to flee the only home he knows, Nate is suddenly propelled toward a thrilling and dangerous journey into the heart of the Revolutionary War. He finds himself in New York City on the brink of what will be the biggest battle yet.




The Voice, the Revolution and the Marquis


Book Description

Picking up where The Roman, the Twelve, and the King left off, with the 1743 London premiere of Handel s Messiah, the Order of the Seven animal team must split up for their next mission: the birth of a new nation. Team leader Gillamon tells them, Each of us will be witness to a unique point in history because of a unique generation of world leaders. Most of them are just children now, or have not yet even been born. Take note of how important one generation of children can be. Marvel at each child and the power they have to change the history of the world for the good of all. Liz, Max, Nigel and Clarie sail for the colony of Virginia to deliver a letter that will impact Liz s assigned human: Patrick Henry. Liz must help young Patrick find his true purpose in life to become the Voice of the Revolution. She begins her quest when he is a seven year-old boy who cares more about fishing and exploring the forest in Virginia than about school. Her task will take time, as Patrick Henry will fail at everything he tries. Liz eventually leads Patrick to take up law, and finally accomplishes her mission when he finds his powerful voice in a courtroom. Little does Patrick Henry or the colony of Virginia know that his voice will set the ball of the American Revolution in motion. Henry will be the only one bold enough to first speak out against the tyrannical King of England, calling for the colonies to rise up and fight for independence. Liberty or death becomes the battle cry to unite thirteen solitary colonies as one nation under God to fight the mighty British lion. Meanwhile, Max must see to the protection of young George Washington, who inadvertently starts the French and Indian War. The enemy will mount continual assaults on Washington, from enemy snipers to treasonous members of his military staff. If he is lost, all is lost. Nigel goes on a high-flying kite assignment with Benjamin Franklin to ensure the success of an experiment that will impact the outcome of the war in ways no one could imagine. Al remains in London to live in the royal palace, gathering intelligence right under the nose of King George III. The simple-minded cat will be responsible for delivering some Common Sense to America. Clarie is assigned to the richest orphan in France, the young Marquis de Lafayette, who is crucial to the entire quest for Independence. If he doesn t make it to America, the Declaration of Independence will lead not to liberty, but to death for America"




The Adventures of a Revolutionary Soldier


Book Description

Joseph Plumb Martin (1760 – 1850) was a soldier in the Continental Army and Connecticut Militia during the American Revolutionary War, holding the rank of private for most of the war. His published narrative of his experiences has become a valuable resource for historians in understanding the conditions of a common soldier of that era, as well as the battles in which Martin participated. "My intention is to give a succinct account of some of my adventures, dangers and sufferings during my several campaigns in the revolutionary army." Contents: Campaign of 1776. Campaign of 1777. Campaign of 1778. Campaign of 1779. Campaign of 1780. Campaign of 1781. Campaign of 1782. Campaign of 1783.




The French Revolution


Book Description

The fall of the Bastille on July 14, 1789 has become the commemorative symbol of the French Revolution. But this violent and random act was unrepresentative of the real work of the early revolution, which was taking place ten miles west of Paris, in Versailles. There, the nobles, clergy and commoners of France had just declared themselves a republic, toppling a rotten system of aristocratic privilege and altering the course of history forever. The Revolution was led not by angry mobs, but by the best and brightest of France's growing bourgeoisie: young, educated, ambitious. Their aim was not to destroy, but to build a better state. In just three months they drew up a Declaration of the Rights of Man, which was to become the archetype of all subsequent Declarations worldwide, and they instituted a system of locally elected administration for France which still survives today. They were determined to create an entirely new system of government, based on rights, equality and the rule of law. In the first three years of the Revolution they went a long way toward doing so. Then came Robespierre, the Terror and unspeakable acts of barbarism. In a clear, dispassionate and fast-moving narrative, Ian Davidson shows how and why the Revolutionaries, in just five years, spiralled from the best of the Enlightenment to tyranny and the Terror. The book reminds us that the Revolution was both an inspiration of the finest principles of a new democracy and an awful warning of what can happen when idealism goes wrong.