Black Hands


Book Description

This is the story of a mass-murder that divided a nation. It's a story that began in a rickety old home on a cold June morning in 1994, where five members of a seemingly ordinary New Zealand family were gunned down. There were two suspects. One lay dead from a single bullet to the head. The other was the only survivor: David Bain. Since then the country has asked: Who killed the Bain family? David, or his father Robin? And why? Award-winning journalist Martin van Beynen has covered the Bain story closely for decades. His 2017 Stuff podcast, Black Hands - based on the manuscript for this book - was a runaway success in New Zealand and overseas, downloaded more than 4 million times and topping the charts in New Zealand and around the world. Now, van Beynen brings the story up to date for 2020, exploring the case from start to finish, picking through evidence old and new, plumbing the mysteries and motives, interviewing never-before-spoken-to witnesses and laying out the complex police investigation and judicial processes, seeking to finally answer the question: Who was the killer? Black Hands is a riveting read from the first word to the last, by a skilled writer who knows his subject inside out. “If anyone can pass judgement it can only be those who sat through the whole trial.” - David Bain in New Idea




The Mask of Sanity


Book Description

A cause celebre in the annals of N.Z. crime, the story of a man accused of murdering his family in 1994; goes behind the evidence to show how the life of this family founded on Christian religion becomes distorted into a cult, a sealed unit, a secret society of six.




The Founder's Mentality


Book Description

A Washington Post Bestseller Three Principles for Managing—and Avoiding—the Problems of Growth Why is profitable growth so hard to achieve and sustain? Most executives manage their companies as if the solution to that problem lies in the external environment: find an attractive market, formulate the right strategy, win new customers. But when Bain & Company’s Chris Zook and James Allen, authors of the bestselling Profit from the Core, researched this question, they found that when companies fail to achieve their growth targets, 90 percent of the time the root causes are internal, not external—increasing distance from the front lines, loss of accountability, proliferating processes and bureaucracy, to name only a few. What’s more, companies experience a set of predictable internal crises, at predictable stages, as they grow. Even for healthy companies, these crises, if not managed properly, stifle the ability to grow further—and can actively lead to decline. The key insight from Zook and Allen’s research is that managing these choke points requires a “founder’s mentality”—behaviors typically embodied by a bold, ambitious founder—to restore speed, focus, and connection to customers: • An insurgent’s clear mission and purpose • An unambiguous owner mindset • A relentless obsession with the front line Based on the authors’ decade-long study of companies in more than forty countries, The Founder’s Mentality demonstrates the strong relationship between these three traits in companies of all kinds—not just start-ups—and their ability to sustain performance. Through rich analysis and inspiring examples, this book shows how any leader—not only a founder—can instill and leverage a founder’s mentality throughout their organization and find lasting, profitable growth.




Shuggie Bain


Book Description

WINNER OF THE BOOKER PRIZE WINNER OF 'BOOK OF THE YEAR' AND 'DEBUT OF THE YEAR' AT THE BRITISH BOOK AWARDS THE MILLION-COPY BESTSELLER 'An amazingly intimate, compassionate, gripping portrait of addiction, courage and love.' – The judges of the Booker Prize 'Douglas Stuart has written a first novel of rare and lasting beauty.' – The Observer 'Shuggie Bain means so much to me. It is such a powerfully written story . . . I love a heartbreak book but there is so much love within this one, particularly between Shuggie and his mother Agnes.' – Dua Lipa It is 1981. Glasgow is dying and good families must grift to survive. Agnes Bain has always expected more from life, dreaming of greater things. But Agnes is abandoned by her philandering husband, and as she descends deeper into drink, her children try their best to save her, yet one by one they must abandon her to save themselves. It is her son Shuggie who holds out hope the longest. Shuggie is different, he is clearly no’ right. But Shuggie believes that if he tries his hardest, he can be normal like the other boys and help his mother escape this hopeless place. Shuggie Bain lays bare the ruthlessness of poverty, the limits of love, and the hollowness of pride. For readers of A Little Life and Angela's Ashes, it is a heartbreaking novel by a brilliant writer with a powerful and important story to tell. 'A heartbreaking novel' – The Times 'Tender and unsentimental . . . The Billy Elliot-ish character of Shuggie . . . leaps off the page.' – Daily Mail




The Disappearances


Book Description

What if the ordinary things in life suddenly…disappeared? Aila Quinn’s mother, Juliet, has always been a mystery: vibrant yet guarded, she keeps her secrets beyond Aila’s reach. When Juliet dies, Aila and her younger brother Miles are sent to live in Sterling, a rural town far from home—and the place where Juliet grew up. Sterling is a place with mysteries of its own. A place where the experiences that weave life together—scents of flowers and food, reflections from mirrors and lakes, even the ability to dream—vanish every seven years. No one knows what caused these “Disappearances,” or what will slip away next. But Sterling always suspected that Juliet Quinn was somehow responsible—and Aila must bear the brunt of their blame while she follows the chain of literary clues her mother left behind. As the next Disappearance nears, Aila begins to unravel the dual mystery of why the Disappearances happen and who her mother truly was. One thing is clear: Sterling isn’t going to hold on to anyone's secrets for long before it starts giving them up.




Splinters of Scarlet


Book Description

"In nineteenth-century Copenhagen, an orphaned seamstress goes to work for a retired ballerina and uses her magic to investigate her father's mysterious death while working for the same family years ago"--




Doing Agile Right


Book Description

Agile has the power to transform work--but only if it's implemented the right way. For decades business leaders have been painfully aware of a huge chasm: They aspire to create nimble, flexible enterprises. But their day-to-day reality is silos, sluggish processes, and stalled innovation. Today, agile is hailed as the essential bridge across this chasm, with the potential to transform a company and catapult it to the head of the pack. Not so fast. In this clear-eyed, indispensable book, Bain & Company thought leader Darrell Rigby and his colleagues Sarah Elk and Steve Berez provide a much-needed reality check. They dispel the myths and misconceptions that have accompanied agile's rise to prominence--the idea that it can reshape an organization all at once, for instance, or that it should be used in every function and for all types of work. They illustrate that agile teams can indeed be powerful, making people's jobs more rewarding and turbocharging innovation, but such results are possible only if the method is fully understood and implemented the right way. The key, they argue, is balance. Every organization must optimize and tightly control some of its operations, and at the same time innovate. Agile, done well, enables vigorous innovation without sacrificing the efficiency and reliability essential to traditional operations. The authors break down how agile really works, show what not to do, and explain the crucial importance of scaling agile properly in order to reap its full benefit. They then lay out a road map for leading the transition to a truly agile enterprise. Agile isn't a goal in itself; it's a means to becoming a high-performance operation. Doing Agile Right is a must-have guide for any company trying to make the transition--or trying to sustain high agility.




The Bain Killings


Book Description




Winning on Purpose


Book Description

Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star. Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conception almost two decades ago by customer loyalty guru Fred Reichheld, thousands of companies around the world have adopted it—from industrial titans such as Mercedes-Benz and Cummins to tech giants like Apple and Amazon to digital innovators such as Warby Parker and Peloton. Now, Reichheld has raised the bar yet again. In Winning on Purpose, he demonstrates that the primary purpose of a business should be to enrich the lives of its customers. Why? Because when customers feel this love, they come back for more and bring their friends—generating good profits. This is NPS 3.0 and it puts a new take on the age-old Golden Rule—treat customers the way you would want a loved one treated—at the heart of enduring business success. As the compelling examples in this book illustrate, companies with superior NPS consistently deliver higher returns to shareholders across a wide array of industries. But winning on purpose isn't easy. Reichheld also explains why many NPS practitioners achieve just a small fraction of the system's full potential, and he presents the newest thinking and best practices for doing NPS right. He unveils the Earned Growth Rate (EGR): the first reliable, complementary accounting measure that can truly leverage the power of NPS. With keen insight and moving personal stories, Reichheld advances the thinking and practice of NPS. Winning on Purpose is your indispensable guide for inspiring customer love within your own teams and using Net Promoter to achieve both personal and business success.




Torn Blood


Book Description

One man pursues a question left unanswered for four thousand years. His search takes him to the gates of Hell--Will it bring him back? Three weeks before officially reporting for duty at the U.S. Embassy in Tel Aviv, Addison Deverell arrives in Israel determined to find an answer to a question buried for nearly four thousand years. Bound to an escort by the embassy, he is unable to begin his search as time is running out. Mere days before he must report for duty, Addison is freed from his forced escort, Hafiz IbnMansur as Elizabeth Daniels, takes his place. Addison issues an ultimatum to Elizabeth that he must go into Palestinian territory for answers he can't find in Israel. But, as Addison races to uncover a long buried truth that promises to establish a career, he faces peril from those he seeks to understand and finds himself a pawn in an international plot to drive Israel's Jews into the sea. Nearly seven thousand miles away in Oregon, Dr. Janelle Henning confronts a past that threatens to destroy the only family she's ever known. A search for understanding thrusts her into a foreign world long buried to confront a birthright hidden by the passage of time with no place--or no one--to turn to, Janelle tries to put the pieces of her life back together. An ill-boding call shreds the little of Janelle's world that is left, compelling her to leave her home and fly to Israel in search of Addison. But terrorists stand in Janelle's way of reaching him, the one person that might unlock hidden identities in a relationship that has spanned a lifetime. But will Addison live, or will death, the master of all, once again keep its secret buried?