Author : Madeline Bodin
Publisher : CRC Press
Page : 232 pages
File Size : 23,98 MB
Release : 2002-01-03
Category : Computers
ISBN : 148229558X
Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center.
Author : Brad Cleveland
Publisher : ICMI Press (International Customer Management Institute)
Page : 222 pages
File Size : 40,1 MB
Release : 2003
Category : Call centers
ISBN : 9780965909358
ICMI's Call Center Management Dictionary is a practical, comprehensive reference for customer contact professionals, covering measurements, objectives, reporting, analysis, forecasting, planning, monitoring, coaching, quality, performance improvement, human resources, training, customer behavior, marketing, technologies, budgeting, finance, strategy, industry acronyms, and much more! Accurate and easy to use, ICMI's Call Center Management Dictionary is designed to cut through the clutter and confusion in today's terminology, so that you can communicate more effectively, make better decisions, improve customer services and build your career. Book jacket.
Author : Madeline Bodin
Publisher : CMP Books
Page : 350 pages
File Size : 50,78 MB
Release : 1996
Category : Customer services
ISBN : 9780936648798
Author : Keith Dawson
Publisher : CRC Press
Page : 283 pages
File Size : 11,58 MB
Release : 2007-03-30
Category : Computers
ISBN : 1482280620
This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.
Author : Keith Dawson
Publisher : CRC Press
Page : 285 pages
File Size : 45,28 MB
Release : 2003-11-20
Category : Computers
ISBN : 1482295652
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im
Author : Brendan Read
Publisher : CRC Press
Page : 383 pages
File Size : 40,52 MB
Release : 2005-01-02
Category : Computers
ISBN : 1482280906
Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f
Author : Richard Feinberg
Publisher : Purdue University Press
Page : 372 pages
File Size : 23,63 MB
Release : 2005
Category : Business & Economics
ISBN : 9781557533425
Written by authorities on the call center industry, this book brings to light the strategic importance of call centers in today's business world. As interactions with customers move away from person-to-person the call center is becoming a vital force for corporate marketing and communication.
Author :
Publisher : Pearson South Africa
Page : 166 pages
File Size : 40,68 MB
Release : 2007
Category : Call centers
ISBN : 9781868917433
Author :
Publisher : Librix.eu
Page : 721 pages
File Size : 23,9 MB
Release :
Category :
ISBN : 8073997592
Author : Brad Cleveland
Publisher : ICMI Press (International Customer Management Institute)
Page : 147 pages
File Size : 26,80 MB
Release : 2004-07-01
Category :
ISBN : 9781932558005
ICMIs Pocket Guide to Call Center Management Terms is a convenient, portable reference of terms culled from ICMIs Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals , written by Brad Cleveland, President and CEO of ICMI. At 3.5 by 5 inches, the book is small enough to fit in a busy managers pocket, yet its packed with industry acronyms and concise definitions of approximately 500 call center industry terms.
