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The Complete Guide to Transforming the Patient Experience

Author : Gary Adamson

Publisher : HC Pro, Inc.

Page : 163 pages

File Size : 42,61 MB

Release : 2009-10

Category : Business & Economics

ISBN : 1601466099

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Book Description

The Complete Guide to Transforming the Patient Experience Gary Adamson; Sonia Rhodes Create exceptional healthcare experiences that improve market share. The patient experience impacts all areas of healthcare, including patient satisfaction, quality (as measured by HCAHPS), reputation, employee satisfaction, physician referrals, and, ultimately, the bottom line. This definitive resource for healthcare organizations, authored by two award-winning experience thinkers, delivers the proven solutions you need to create an exceptional and successful patient experience. The patient experience is your competition's #1 priority. Make it yours, too. Nearly 90% of senior healthcare executives say that improving patient experience is one of their top five priorities. That makes it your priority, too. Using examples from organizations that create successful healthcare experiences, The Complete Guide to Transforming the Patient Experience will give you the tools you need to: Assess your organization's patient experience Implement patient experience techniques in your own organization Market your new patient experience to improve market share Unite brand promise with brand experience The Complete Guide to Transforming the Patient Experience comes with a multi-media, interactive CD that includes a compilation of best practices, examples of experience initiatives, and ideas to inspire your own experience efforts. Take a look at the table of contents Chapter 1: Story in the Stone: The State of the Experience in Healthcare Chapter 2: Immerse Yourself: The Best Way to Learn About Experiences Chapter 3: An Experience Marriage: Marketing and Operations Together At Last Chapter 4: Experience Drivers: From the Inside Out and the Outside In Chapter 5: Stories Matter: How Leaders Can Convey Meaning and Drive Decisions Chapter 6: A Question of Greatness: Set a New Standard of Organizational Performance Chapter 7: Living Legends: Bring Mission, Vision, and Values to Life Chapter 8: Miniature Treasures, Epic Results: Create Memorable Symbols and Ceremonies Chapter 9: Setting the Stage: Turn Functional Facilities into Healing Spaces Chapter 10: The Fab Four: Develop, Gather, and Tell Your Stories--and Make them Legendary Chapter 11: Getting Real: Close the Gap Between Brand Promise and Brand Experience Who will benefit from this book? Improving the patient experience is everyone's job, and it starts with top-level executives, including CEOs, CFOs, COOs, chief medical and nursing officers, and chief marketing officers. This guide will also benefit marketing, advertising, and PR directors, and anyone involved with the patient experience.



Beyond Burnout, Second Edition: Overcoming Stress in Nursing & Healthcare for Optimal Health & Well-Being

Author : Suzanne Waddill-Goad

Publisher : Sigma Theta Tau

Page : 296 pages

File Size : 39,82 MB

Release : 2023-04-14

Category : Medical

ISBN : 1646480759

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Book Description

“This book came at the perfect time… The information is very helpful, and it’s just nice to know so many others have similar challenges.” Trenda Ray, PhD, RN, NEA-BC Chief Nursing Officer Associate Vice Chancellor for Patient Care Services Clinical Assistant Professor, UAMS College of Nursing “Another edition of renewable energy reminding us to be our best! This book takes us on a journey through stress, burnout, and post-traumatic stress and sparks innovative solutions.” Kristin Christophersen, DNP, MBA, RN, NEA-BC, CENP, CPHQ, CLSSGB, FACHE Healthcare Executive and Owner, VitalNow LLC “Beyond Burnout is timely, relevant, and critical to understanding the stressors that plague healthcare today.” Cindi M. Warburton, DNP, FNP Executive Director, Northwest Organization of Nurse Leaders Healthcare professions typically attract those who give deeply of themselves to make a positive difference in others’ lives. But that giving can come at a significant price: burnout. While the healthcare vocation offers myriad options in work settings and career paths, it can also involve tremendous amounts of stress because of long shifts, mental and physical exhaustion, patient challenges, and regulatory changes. When stress and fatigue overtake a healthcare provider’s ability to adequately cope with physically and emotionally taxing circumstances, burnout is often the result, potentially leading to compromises in quality and patient safety. Since the publication of the first edition of this book, the COVID-19 pandemic has only added dramatically to nurses’ and other healthcare providers’ stress, exacerbating existing problems with strained resources and labor shortages. In Beyond Burnout, Second Edition, author Suzanne Waddill-Goad adds new strategies and up-to-date, data-driven information for building hardiness and resilience so that nurses and other healthcare workers can successfully navigate their increasingly challenging environment while reducing stress and preventing burnout. TABLE OF CONTENTS Chapter 1: The Effects of Inherent Stress Chapter 2: A Slice of Reality Chapter 3: Nursing and Healthcare Professions: Art vs. Science Chapter 4: The Impact of Leadership in Nursing and Healthcare Chapter 5: Professional Integrity Chapter 6: The Internal Strain of Silos Chapter 7: The Social Milieu (Culture) Chapter 8: The Clout of Allies Chapter 9: Planning Intentional Quality and Safety Chapter 10: Beyond Burnout: Promoting Optimal Health and Well-Being Chapter 11: Burnout and the Nursing or Healthcare Student Chapter 12: Looking Toward the Future



The Power of Moments

Author : Chip Heath

Publisher : Simon and Schuster

Page : 320 pages

File Size : 18,40 MB

Release : 2017-10-03

Category : Business & Economics

ISBN : 1501147773

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Book Description

The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us—and how we can learn to create such extraordinary moments in our life and work. While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember twenty years later? What if a manager knew how to create an experience that would delight customers? What if you had a better sense of how to create memories that matter for your children? This book delves into some fascinating mysteries of experience: Why we tend to remember the best or worst moment of an experience, as well as the last moment, and forget the rest. Why “we feel most comfortable when things are certain, but we feel most alive when they’re not.” And why our most cherished memories are clustered into a brief period during our youth. Readers discover how brief experiences can change lives, such as the experiment in which two strangers meet in a room, and forty-five minutes later, they leave as best friends. (What happens in that time?) Or the tale of the world’s youngest female billionaire, who credits her resilience to something her father asked the family at the dinner table. (What was that simple question?) Many of the defining moments in our lives are the result of accident or luck—but why would we leave our most meaningful, memorable moments to chance when we can create them? The Power of Moments shows us how to be the author of richer experiences.



Artificial Intelligence Healthcare Analyst - The Comprehensive Guide

Author : VIRUTI SHIVAN

Publisher : Viruti Satyan Shivan

Page : 226 pages

File Size : 11,79 MB

Release :

Category : Computers

ISBN :

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Book Description

In the rapidly evolving world of healthcare, Artificial Intelligence (AI) stands at the forefront, heralding a new era of precision, efficiency, and patient-centric care. "Artificial Intelligence Healthcare Analyst - The Comprehensive Guide" offers an unprecedented journey into the heart of this transformation, equipping professionals, enthusiasts, and newcomers with the knowledge to navigate, innovate, and excel in this dynamic field. Without relying on images or illustrations for clarity, this guide transcends the conventional, offering a deeply engaging and insightful exploration into how AI technologies are reshaping healthcare analytics, decision-making processes, and patient outcomes. Through vivid hypothetical scenarios and personal anecdotes from industry insiders, readers will discover the untapped potential of AI in healthcare, understanding its implications, ethical considerations, and the pathway to becoming proficient AI healthcare analysts. Dive into a world where data becomes a beacon of hope, and algorithms the architects of a healthier future. This book is more than just a guide; it's an invitation to be part of a revolution that promises to redefine healthcare delivery. As we peel back the layers of complexity surrounding AI applications in healthcare, readers will gain not only a comprehensive understanding of the tools and technologies but also an appreciation for the profound impact AI can have on human health. Without the need for images, the narrative is rich with examples and theoretical discussions that bring the subject to life, making "Artificial Intelligence Healthcare Analyst - The Comprehensive Guide" an essential resource for anyone looking to make a meaningful impact in the healthcare industry through the power of AI.



Transforming Health Care Leadership

Author : Michael Maccoby

Publisher : John Wiley & Sons

Page : 416 pages

File Size : 37,43 MB

Release : 2013-07-29

Category : Medical

ISBN : 1118603672

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Book Description

Health care organizations are challenged to improve care at the bedside for patients, learn from individual patients to improve population health, and reduce per capita costs. To achieve these aims, leaders are needed in all parts of the organization need positive solutions. Transforming Health Care Leadership provides healthcare leaders with the knowledge and tools to master the unprecedented level of change that health care organizations and their leaders now face. It also challenges management myths that served in bureaucracies but mislead in learning organizations.



Changing How We Think about Difficult Patients

Author : Joan Naidorf

Publisher :

Page : 128 pages

File Size : 42,34 MB

Release : 2022-02-07

Category :

ISBN : 9780996663212

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Book Description

Physicians enter their professions with the highest of hopes and ideals for compassionate and efficient patient care. Along the way, however, recurring problems arise in their interactions with some patients that lead physicians to label them as "difficult." Some studies indicate that physicians identify 15% or more of their patients as "difficult." The negative feelings that physicians have toward these patients may lead to frustration, cynicism. and burnout. Changing How We Think about Difficult Patients uses a multi-tiered approach to bring awareness to the difficult patient conundrum, then introduces simple, actionable tools that every physician, nurse, and caregiver can use to change their mindset about the patients who challenge them. Positive thoughts lead to more positive feelings and more effective treatments and results for patients. They also lead to more satisfaction and decreased feelings of burnout in healthcare professionals. How does this book give you an advantage? Caring for difficult patients poses a tremendous challenge for physicians, nurses, and clinical practitioners. It may contribute significantly to feelings of burnout, including feelings of exhaustion, cynicism, and lost sense of purpose. In response, Dr. Naidorf offers a pragmatic approach to accepting patients the way they are, then provides strategies for providers to find more happiness and satisfaction in their interactions with even the most challenging patients and families. Here are just some of the topics the author discusses in detail: What Makes a "Good" Patient? The Four Core Ethical Principals of the Clinician-Patient Relationship The Four Models of the Physician-Patient Relationship What Challenges Anybody with Illness or Injury? How "Good" Patients Handle the Challenges of Illness and Injury Six Common Reactions to Illness and Hospitalization On "Taking Care of the Hateful Patient" Standards for Education in Medical Ethics De-escalation Strategies Cultural, Structural, and Language Issues Types of Patients Who Tend to Challenge Us The Think, Feel, Act Cycle Recognizing Our Preconceived Thoughts Three Common Thought Distortions About Patients Asking Useful Questions Getting Out of the Victim Mentality Guiding our Thoughts Through a Common Scenario Show Compassion, Feel Compassion If you're a healthcare provider or caregiver, Changing How We Think about Difficult Patients will give you the benefit of understanding your most challenging patients, and a roadmap to positively changing your mindset and actions to better deliver care and compassion for all.



White Coat Syndrome - The Comprehensive Guide

Author : VIRUTI SHIVAN

Publisher : Viruti Satyan Shivan

Page : 227 pages

File Size : 42,79 MB

Release :

Category : Psychology

ISBN :

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Book Description

In "White Coat Syndrome - The Comprehensive Guide," readers are invited on a transformative journey to conquer the anxiety and fear often experienced in medical environments. This meticulously crafted guide illuminates the path to understanding and overcoming the psychological hurdles associated with doctor visits, providing actionable strategies and psychological insights. Without relying on images or illustrations, the book delves deep into the heart of white coat syndrome, offering a beacon of hope for those who find their heartbeat racing at the mere thought of a medical check-up. Through engaging narratives and expertly presented research, this book stands as an essential resource for anyone looking to reclaim their calm in healthcare settings. Crafted with both the layperson and the seasoned healthcare professional in mind, this guide breaks new ground in the exploration of patient psychology. By weaving together personal anecdotes, hypothetical scenarios that resonate with real-life experiences, and cutting-edge psychological theory, the book offers a unique lens through which to understand and tackle white coat syndrome. Readers will find themselves armed not just with knowledge but with the practical tools necessary to navigate their healthcare journey with confidence. In an era where health anxiety is on the rise, "White Coat Syndrome - The Comprehensive Guide" emerges as a must-have for those seeking to enhance their well-being, making it a valuable addition to any bookshelf. This guidebook aims to fill the gap in literature by providing a comprehensive, accessible, and engaging resource for overcoming white coat syndrome, ensuring that readers can face their next medical appointment with newfound confidence and serenity.



A Lean Guide to Transforming Healthcare

Author : Tom Zidel

Publisher : Quality Press

Page : 241 pages

File Size : 10,32 MB

Release : 2006-09-01

Category : Medical

ISBN : 0873897013

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Book Description

This book is an implementation manual for lean tools and principles in a healthcare environment. Lean is a growth strategy, a survival strategy, and an improvement strategy. The goal of lean is, first and foremost, to provide value to the patient/customer, and in so doing eliminate the delays, overcrowding, and frustration associated with the existing care delivery system. Lean creates a better working environment where what is supposed to happen does happen. On time, every time. It allows clinicians to spend more of their time caring for patients and improves the quality of care these patients receive. A lean organization values its employees and encourages their involvement in organizational initiatives which, in turn, sustains hospital-wide quality improvements. The opportunities for lean in healthcare are limitless. This is not a book to be read and forgotten, nor is it meant to sit on a book shelf as another addition to an impressive but underutilized collection of how-to books. As the name implies, it is a guide; a companion to be referenced again and again as the organization moves forward with its lean transformation.



THE DEFINITIVE GUIDE TO B2B DIGITAL TRANSFORMATION

Author : Fred Geyer

Publisher : Frederick Geyer

Page : 291 pages

File Size : 37,27 MB

Release : 2020-05-26

Category : Business & Economics

ISBN : 1734296925

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Book Description

This book guides B2B leaders along a step by step path to uncommon growth through three transformative shifts: The Digital Selling Shift to digital demand generation, The Digital Customer Experience Makeover to digital customer engagement, The Digital Proposition Pivot to data-powered, digital solutions. The Definitive Guide is informed by the work of Fred Geyer at Prophet, a leading digital transformation consultancy, and Joerg Niessing at INSEAD, a global standard-bearer for business education. Rich case studies from Maersk, Michelin, Adobe, and Air Liquide with best practices from IBM, Salesforce.com, Thyssenkrupp, and scores of leading B2B companies illustrate how putting customers at the heart of digital transformation drives uncommon growth. Fred and Joerg map the route from customer insight to in-market implementation for each transformational shift in four steps: Where to Play - Identify top customer growth opportunities, How to Win - Build the strategy to win customer preference, What to Do - Effectively deliver the strategy, Who is Needed - Assemble the team to make it happen. The two biggest barriers to successful digital transformation, effectively using customer data and enabling employees, are addressed by outlining a clear path to navigate forward based on best practices from other leading companies. The guide has won rave reviews from B2B leaders: "This book illuminates the secret sauce of digital transformation in the B2B space" – David Aaker, renowned brand strategist and bestselling author. "A thought-provoking exploration of three crucial transformational shifts for B2B companies" – Vincent Clerc, CEO, Maersk Ocean & Logistics "This is a great guide to applying best practices to the formidable challenge of digital transformation in complex markets and supply chains." – Dr. Lars Brzoska, Chairman of the Board of Management, Jungheinrich AG. "By providing case examples and step by step assistance in determining where to play, how to win, what to do and who to win, this book fulfilled my need for inspiring and pragmatic transformation guidance" – Lindy Hood, Chief Customer Experience Officer, Zurich Financial North America



An Introduction to Life Alchemy: A Beginners Guide To Transforming Your Inner Self.

Author : Jenna Parker

Publisher : Jenna Parker

Page : 62 pages

File Size : 17,11 MB

Release : 2024-10-28

Category : Self-Help

ISBN :

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Book Description

An Introduction to Life Alchemy: A Beginner’s Guide to Transforming Your Inner Self is an empowering journey into self-discovery, personal growth, and holistic transformation. This comprehensive guide provides readers with practical tools and techniques rooted in the timeless philosophy of life alchemy, helping them embrace change, build resilience, and unlock their full potential. Whether you’re new to personal development or a seasoned seeker of self-improvement, An Introduction to Life Alchemy offers a step-by-step approach to transforming your inner world. This book explores core concepts such as self-acceptance, emotional balance, purpose alignment, and mindful growth, making it an invaluable resource for anyone looking to cultivate lasting inner peace and fulfillment. Inside, readers will find: Clear, actionable strategies for identifying and overcoming limiting beliefs Practical exercises for integrating mindfulness, self-compassion, and resilience into daily life Case studies illustrating real-life transformations, from overcoming self-doubt to finding authentic purpose Techniques for working with “shadows” to foster true self-acceptance and emotional freedom Designed to guide readers through a process of gradual yet profound change, An Introduction to Life Alchemy invites readers to take small, meaningful steps toward self-mastery. Each chapter builds upon the last, leading readers to develop a balanced, empowered, and purpose-driven life. Perfect for fans of self-help and personal transformation books, this guide brings clarity to the path of growth and offers gentle guidance for those ready to embark on an inspiring journey of self-alchemy. Discover how the principles of life alchemy can transform not only your own life but also positively impact your relationships and the world around you.