The Complete Idiot's Guide to Great Customer Service


Book Description

You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide® to Great Customer Service teaches you how to create the "Service Difference"—service that genuinely pleases your customers and sets your organization apart from the pack.




The Complete Idiot's Guide to Starting a Home-Based Business


Book Description

Offers advice on starting a home-based business, with chapters on creating a business concept, buying a franchise, turnkey businesses, business plans, insurance, and taxes.




The Complete Idiot's Guide to Successful Business Presentations


Book Description

Includes advice on creating a presentation; using visual aids and body language effectively; and handling hecklers and hostile questions




The Complete Idiot's Guide to Direct Marketing


Book Description

Offers advice on starting a direct marketing campaign, including tips on doubling response rates, writing creative copy, and evaluating mailing lists.




The Complete Idiot's Guide to Cold Calling


Book Description

Does this sound familiar? 'If I could get in front of the prospect, the rest of the selling process becomes easier. It's just getting in front of them that's the challenge'. The fact is most cold-calling efforts are doomed from the start. Salespeople lose sales not due to a lack of effort but because they lack a prospecting system they are comfortable with, and can trust to generate greater, consistent results. If you are feeling the same way you have been for the last several years (including the 'calling to check in, touch base or follow-up' approach) or haven't been prospecting at all, you're simply making it easier for your competition to take away the new business you are working so hard to earn. So, if you love to sell but hate (or don't like) to prospect, this book is your opportunity to maximize your cold calling potetnial and boost your income by learning how to get in front of the right prospects in less time and create greater selling opportunities without the fear, pressure or anxiety associated with cold calling.







The Complete Idiot's Guide to Best Practices for Small Business


Book Description

• Illustrates how to make money and keep it with time-honored strategies • Insightful real-life anecdotes to illustrate key concepts




The Complete Idiot's Guide to Dealing with Difficult Employees


Book Description

Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways employees can effectively communicate with difficult bosses and co-workers.




The Complete Idiot's Guide to Consulting


Book Description

Provides advice on starting a consulting business covering such topics as ethics, data gathering, multiple-income stream strategy, professionalism, marketing, and fee structures.




The Complete Idiot's Guide to Home Repair and Maintenance Illustrated


Book Description

Extremely accessible, with over 300 photos and illustrations, this guide is geared for the true home improvement beginner, with a visual glossary included.