The Customer Service Survival Kit


Book Description

Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot. By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication. In The?Customer Service Survival Kit, you’ll find tangible tips and tricks to help you discover: how to lean into criticism, how to avoid trigger phrases that can make bad situations worse, the secret to helping people feel heard, how to safely deliver bad news, and how to become immune to intimidation--among many other skills. The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.




The Business Survival Kit


Book Description

***SUNDAY TIMES BESTSELLER*** With straightforward, heart-felt advice, The Business Survival Kit guides you to a thriving business while nurturing your humanity -- Marie Forleo, #1 NY Times bestselling author of Everything is Figureoutable This book will help you make clearer, smarter, braver decisions in all areas of your life -- Emma Gannon, author of The Multi-Hyphen Method Starting a business isn't easy. In fact, it can be scary, exhausting and demoralising. When it finally takes off, even though you're fulfilling a lifelong dream, it can be a struggle to keep up with the rest of your life. How can you cope with the inevitable stresses and strains along the way? In The Business Survival Kit, serial entrepreneurs Byron Cole and Bianca Miller-Cole prepare you for the ride of your life. With straight-talking advice and insights from leading experts it will help you answer the fundamental question of whether you can handle being an entrepreneur in the first place and then help you navigate the inevitable ups and many downs that go hand in hand with that decision. Learn how to: *Cope with stress, anxiety and uncertainty *Build your confidence and tackle impostor syndrome *Maintain a healthy work/life balance *Build strong networks and nurture your personal relationships *And stay motivated (even in the midst of failure)




The Idealist's Survival Kit


Book Description

75 brief self-care reflections that will aid workers, activists, and volunteers prevent burnout, renew their sense of purpose, and achieve fulfillment Heal from over-exhaustion, prevent burnout, and regain your motivation with these short readings from a psychologist who has spent many years in the field working in conflict and disaster areas. Gathered from Alessandra Pigni’s interaction with humanitarian professionals and backed up by cutting–edge research, these concrete tools offer new perspectives and inspiration to anyone whose work is focused on helping others.




A Survival Kit for the Hereafter


Book Description

Ms. Silbert, who is a rabbi, opera singer and psychic, brings her unique outlook to the one subject which confronts and enthralls us all: the hereafter.




I Was Your Customer


Book Description




The Hospitality Supervisor's Survival Kit


Book Description

This survival kit contains the tools needed to develop skills in human relations, labor and management relations, and customer service that are essential to effective customer and employee management and supervision. Contains sound principles and practical suggestions for resolving conflict, leading meetings, executing performance appraisals, imposing discipline, scheduling work, and adding value. For managers or directors of training and development in human relations and hospitality management.




If It Wasn't for the Customers I'd Really Like This Job


Book Description

Bacal provides a practical guide to dealing with nasty, hostile, angry, and even abusive customers. He gives you the skills and confidence to deal with the most troublesome of customers.




Rosh Hashanah Yom Kippur Survival Kit


Book Description

The ROSH HASHANAH YOM KIPPUR SURVIVAL KIT blends wisdom, humor and down-to-earth spirituality and transforms the holidays into an inspiring, and meaningful experience. The Chief Rabbi of England says of the book, It will open the gates of prayer for a new generation.




Build the Perfect Bug Out Bag


Book Description

Be Ready When Disaster Strikes If an unexpected emergency or disaster hits, are you prepared to leave your home--fast? You will be if you follow the advice in this book. This book shows you how to create a self-contained disaster preparedness kit to help you survive your journey from ground zero to a safer location. Survival expert Creek Stewart details from start to finish everything you need to gather for 72 hours of independent survival--water, food, protection, shelter, survival tools, and so much more. You'll find: • A complete Bug Out Bag checklist that tells you exactly what to pack based on your survival skill level • Photos and explanations of every item you need in your bag • Resource lists to help you find and purchase gear • Practice exercises that teach you how to use almost everything in your bag • Demonstrations for multi-use items that save pack space and weight • Specific gear recommendations for common disasters The book even includes special considerations for bugging out with children, the elderly, the physically disabled, and even pets. A disaster could strike your home at any moment. Are you prepared to face the devastating aftermath? Protect yourself and your family by building a Bug Out Bag today!




The Little Customer Service Book


Book Description

A handbook detailing the basics of effective customer service.