› › The Development Of Quality Management Toward Customer Value Creation

Aspects of Quality Management in Value Creating in the Industry 5.0 Way

Author : Mohamed Abouhawwash

Publisher : CRC Press

Page : 243 pages

File Size : 20,73 MB

Release : 2024-10-01

Category : Business & Economics

ISBN : 1040127681

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Book Description

Industry 5.0 suggests a new stage of industrial growth that expands upon earlier stages of industrialization, emphasizing human-centered approaches to technology and digital sustainability. With its innovative approach, Industry 5.0 will contribute to the resolution of the manufacturing–social need mismatch issue. In contrast to other industrial revolutions that placed more emphasis on the financial aspects of sustainability, the Industry 5.0 vision places more emphasis on social demands and human centricity. This book Aspects of Quality Management in Value Creating in the Industry 5.0 Way focuses on the challenges that companies in the field of quality management in Industry 5.0 face, particularly in relation to client value aspects. The book devotes a lot of space to the issues of client satisfaction, cybersecurity, e-commerce, TQM, and collaborative work between robots and humans in the company. Features: Characterizes the new role of value for customer 5.0 in the augmented era Analyzes the collaborative work between robots and humans in Industry 5.0 conditions Investigates the complex relationship between satisfaction, awareness, perception, attitude, and demographics, as well as examining how technological advances and market performance impact client satisfaction Includes: E-client in the cyber-security aspect Multi-Agent Technology (MAT) to maintain Total Quality Management (TQM) in manufacturing and MAT’s role in TQM A novel structure for innovation, "Innovation Control (IC)," to integrate creative thinking and business strategy Industry 5.0 inside the automotive sector Technetronic Education (TE) in Industry 5.0: advantages, challenges, and implications Ethical aspects and challenges associated with developing technologies This book Aspects of Quality Management in Value Creating in the Industry 5.0 Way serves as a future road map, guiding readers through the complexities of industrial progress. Academic researchers, along with senior undergraduate and graduate students, are the primary target audience.



Quality Management, Value Creation, and the Digital Economy

Author : Joanna Rosak-Szyrocka

Publisher : Taylor & Francis

Page : 195 pages

File Size : 11,6 MB

Release : 2023-07-21

Category : Business & Economics

ISBN : 1000914518

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Book Description

In the conditions of the modern market economy, in which globalization and competition are rife, quality is of great importance for determining a company's position in the market. The changing and complex economic reality is shaping new market patterns while modern technologies influence purchasing decisions. This book presents an effective and novel framework for creating value in Industry 4.0 conditions by building a smart enterprise model using quality management theories. The book explores tools and platforms that can be utilized to contribute to the creation of the ideal quality for demanding customers, using case studies from international contributors. It proposes novel architectures that drive economically viable production and services businesses, addressing unique Industry 4.0 and 5.0 solutions in Internet of Things (IoT) that involve the entire spectrum of analysis, with a special focus on lean methodologies and cybersecurity. This original book will be valuable reading for researchers and scholars in the areas of quality management, manufacturing, production, and operations management.



Creating Customer Value Through Strategic Marketing Planning

Author : Edwin J. Nijssen

Publisher : Springer Science & Business Media

Page : 148 pages

File Size : 13,46 MB

Release : 2013-11-11

Category : Business & Economics

ISBN : 1475732775

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Book Description

Creating and delivering superior customer value is essential for organizations operating in today's competitive environment. This applies to virtually any kind of organization. It requires a profound understanding of the value creation opportunities in the marketplace, choosing what unique value to create for which customers, and to deliver that value in an effective and efficient way. Strategic marketing management helps to execute this process successfully and to achieving sustainable competitive advantage in the market place. Creating Customer Value Through Strategic Marketing Planning discusses an approach that is both hands-on and embedded in marketing and strategy theory. This book is different from most other marketing strategy books because it combines brief discussions of the underlying theory with the presentation of a selection of useful strategic marketing tools. The structure of the book guides the reader through the process of writing a strategic marketing plan. Suggestions for using the tools help to apply them successfully. This book helps students of marketing strategy to understand strategic marketing planning at work and how to use specific tools. Furthermore, it provides managers with a practical framework and guidelines for making the necessary choices to create and sustain competitive advantage for their organizations.



Quality in the Era of Industry 4.0

Author : Kai Yang

Publisher : John Wiley & Sons

Page : 356 pages

File Size : 31,81 MB

Release : 2024-01-24

Category : Technology & Engineering

ISBN : 1119932440

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Book Description

Enables readers to use real-world data from connected devices to improve product performance, detect design vulnerabilities, and design better solutions Quality in the Era of Industry 4.0 provides an insightful guide in harnessing user performance and behavior data through AI and other Industry 4.0 technologies. This transformative approach enables companies not only to optimize products and services in real-time, but also to anticipate and mitigate likely failures proactively. In a succinct and lucid style, the book presents a pioneering framework for a new paradigm of quality management in the Industry 4.0 landscape. It introduces groundbreaking techniques such as utilizing real-world data to tailor products for superior fit and performance, leveraging connectivity to adapt products to evolving needs and use-cases, and employing cutting-edge manufacturing methods to create bespoke, cost-effective solutions with greater efficiency. Case examples featuring applications from the automotive, mobile device, home appliance, and healthcare industries are used to illustrate how these new quality approaches can be used to benchmark the product’s performance and durability, maintain smart manufacturing, and detect design vulnerabilities. Written by a seasoned expert with experience teaching quality management in both corporate and academic settings, Quality in the Era of Industry 4.0 covers sample topics such as: Evolution of quality through industrial revolutions, from ancient times to the first and second industrial revolutions Quality by customer value creation, explaining differences in producers, stakeholders, and customers in the new digital age, along with new realities brought by Industry 4.0 Data quality dimensions and strategy, data governance, and new talents and skill sets for quality professionals in Industry 4.0 Automated product lifecycle management, predictive quality control, and defect prevention using technologies like smart factories, IoT, and sensors Quality in the Era of Industry 4.0 is a highly valuable resource for product engineers, quality managers, quality engineers and quality consultants, industrial engineers, and systems engineers who wish to make a participatory approach towards data-driven design, economical mass-customization, and late differentiation.





Oakland on Quality Management

Author : John S Oakland

Publisher : Routledge

Page : 479 pages

File Size : 25,27 MB

Release : 2012-05-04

Category : Business & Economics

ISBN : 1136376100

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Book Description

'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality. The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM. Topics covered include quality function deployment (QFD), communications and quality strategy, measurement and benchmarking, and teamwork for culture change, including the 'Drive' model. Ten points are presented to aid senior management in their thinking on commitment, culture and communication issues.



ECIE2015-10th European Conference on Innovation and Entrepreneurship

Author : Renata Paola Dameri, Roberto Garelli and Marina Resta

Publisher : Academic Conferences and publishing limited

Page : 866 pages

File Size : 46,27 MB

Release : 2015-08-24

Category : Business & Economics

ISBN : 1910810495

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Book Description

These proceedings represent the work of contributors to the 10th European Conference on Innovation and Entrepreneurship (ECIE 2015), hosted this year by The University of Genoa, Italy on the 17-18 September 2015. The Conference Chair is Prof Luca Beltrametti and the Programme Co-chairs are Prof Renata Paola Dameri, Prof. Roberto Garelli and Prof. Marina Resta, all from the University of Genoa. ECIE continues to develop and evolve. Now in its 10th year the key aim remains the opportunity for participants to share ideas and meet the people who hold them. The scope of papers will ensure an interesting two days. The subjects covered illustrate the wide range of topics that fall into this important and growing area of research. The opening keynote presentation is given by Marco Doria – Mayor of Genoa on the topic of Innovation and entrepreneurship in Genoa: past, present and future. A second keynote will be given by Flavia Marzano from the National board for innovation and Italian digital agenda on the topic of Innovation: New visions not just new technologies. The second day Keynote will be given by Roberto Santoro, President of the European Society of Concurrent Engineering Network (ESoCE Net) on the topic of People Olympics for healthy and active living: A people driven social innovation platform. In addition to the main themes of the conference there are a number of specialist mini tracks on topics including Innovation and strategy, Entrepreneurship education in action, The theory and practice of collaboration in entrepreneurship and Challenges for entrepreneurship and innovation n the 21st Century. With an initial submission of 275 abstracts, after the double blind, peer review process there are 88 Academic research papers, 6 PhD research papers, 1 Masters Research paper, 4 work-in-progress papers and 1 Non-academic paper published in these Conference Proceedings. These papers represent research from Australia, Brazil, Bulgaria, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Finland, , France, Germany, Ghana, Greece, Hungary, India, Iran, Ireland, Israel, Italy, Japan, Kazakhstan, , Kuwait, Lithuania, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Poland, Portugal, Romania, Romania, Russia, Russian Federation, Saudi Arabia, South Africa, Spain, Sweden, Thailand, Thailand, UK and USA



The Future of Competition

Author : C. K. Prahalad

Publisher : Harvard Business Press

Page : 273 pages

File Size : 31,42 MB

Release : 2004-02-18

Category : Business & Economics

ISBN : 1422160742

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Book Description

In this visionary book, C. K. Prahalad and Venkat Ramaswamy explore why, despite unbounded opportunities for innovation, companies still can't satisfy customers and sustain profitable growth. The explanation for this apparent paradox lies in recognizing the structural changes brought about by the convergence of industries and technologies; ubiquitous connectivity and globalization; and, as a consequence, the evolving role of the consumer from passive recipient to active co-creator of value. Managers need a new framework for value creation. Increasingly, individual customers interact with a network of firms and consumer communities to co-create value. No longer can firms autonomously create value. Neither is value embedded in products and services per se. Products are but an artifact around which compelling individual experiences are created. As a result, the focus of innovation will shift from products and services to experience environments that individuals can interact with to co-construct their own experiences. These personalized co-creation experiences are the source of unique value for consumers and companies alike. In this emerging opportunity space, companies must build new strategic capital—a new theory on how to compete. This book presents a detailed view of the new functional, organizational, infrastructure, and governance capabilities that will be required for competing on experiences and co-creating unique value.



The Routledge Handbook of Consumer Behaviour in Hospitality and Tourism

Author : Saurabh Kumar Dixit

Publisher : Taylor & Francis

Page : 484 pages

File Size : 18,12 MB

Release : 2017-04-07

Category : Business & Economics

ISBN : 1317334701

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Book Description

Consumer behaviour is one of the most explored topics in tourism and hospitality marketing, interchangeably denoted by the terms ‘traveller behaviour’, ‘tourist behaviour’ or ‘guest behaviour’. Consumer behaviour acts as an origin for every tourism and hospitality marketing activity. It offers an understanding of why people tend to choose certain products or services and what sort of factors influence them in making their decision. The decision process of buying tourism products or services takes time, because they are mostly intangible in nature due to which there are many risks involved in their buying process. The Routledge Handbook of Consumer Behaviour in Hospitality and Tourism aims to explore and critically examine current debates, critical reflections of contemporary ideas, controversies and pertinent queries relating to the rapidly expanding discipline of consumer behaviour in hospitality and tourism. The Handbook offers a platform for dialogue across disciplinary and national boundaries and areas of study through its diverse coverage. It is divided into six parts: Part I offers an overview of consumer behaviour; Part II focuses on the service quality perspectives of consumer behaviour; Part III deliberates on customer satisfaction and consumer behaviour linkages; Part IV explores the re-patronage behaviour of consumers; Part V addresses the vital issues concerning online consumer behaviour; and Part VI elaborates upon other emerging paradigms of consumer behaviour. Although there is no dearth of empirical studies on different viewpoints of consumer behaviour, there is a scarcity of literature providing conceptual information. The present Handbook is organised to offer a comprehensive theoretical body of knowledge narrating consumer behaviour, especially for hospitality and tourism businesses and operations. It attempts to fill this research gap by offering a 'globalised' volume comprising chapters organised using both practical and academic approaches. This Handbook is essential reading for students, researchers and academics of Hospitality as well as those of Tourism, Marketing, International Business and Consumer Behaviour.



Logistics Handbook

Author : James F. Robeson

Publisher : Simon and Schuster

Page : 1384 pages

File Size : 48,6 MB

Release : 1994-07-01

Category : Business & Economics

ISBN : 1439106258

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Book Description

The Logistics Handbook encompasses all of the latest advances in warehousing and distribution. It provides invaluable "how to" problem-solving tools and techniques for all the ever-increasing logistical problems managers face -- making it the most complete and authoritative handbook to date. Special features include: * The most in-depth coverage of a wide range of topics, including information systems, benchmarking, and environmental issues * Contributions found nowhere else from the leading executives, consultants, and academics in the field, such as C. John Langley, James Heskett, and David Anderson * State of the art graphics * Information-packed appendixes of logistics publications and organizations This all-inclusive reference will enable the next generation of managers to thoroughly integrate their logistics operations at all levels -- strategic, structural, functional, and implementation -- into a comprehensive logistics strategy.