› › The Effect Of Organizational Culture On Leaders Decision Making Practice The Case Of Yeka Sub City Small Tax Payers Branch Office Addis Ababa

The Effect of Organizational Culture on Customer Satisfaction

Author : Abebe Animut

Publisher : GRIN Verlag

Page : 99 pages

File Size : 44,1 MB

Release : 2020-11-26

Category : Business & Economics

ISBN : 3346304698

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Book Description

Master's Thesis from the year 2019 in the subject Business economics - Business Management, Corporate Governance, grade: A, , course: Business Adminstration, language: English, abstract: Organizational culture plays a significant role in the overall performance of a particular organization. It becomes an increasingly important factor for organizational survival in the current dynamic environment. Customer satisfaction is one measurement of organizations performance based on the quality of services provided. This study tries to examine the effect of organizational culture on customer satisfaction in Yeka Sub City Small Tax Payers’ Office. The employed semi-structured questionnaire as data gathering tools for the sample population and non-participant observation was also employed as data gathering tool to supplement questionnaire. The total sample size was 249 out of which 232 questionnaires were completed and included in the analysis part. The responses of respondents were analyzed using descriptive statistics and narration. SPSS software was used in analyzing the collected data. The results of analysis showed mixed responses. The correlation coefficients show that all independent variable were found to be positively correlated with customer satisfaction though there is a discrepancy in their strength. Moreover, multiple regression analysis was used to determine the effect of all independent variables on a dependent variable, customer satisfaction. And accordingly, customer satisfaction is found to be primarily predicted by higher level of reliability, tangibility, team orientation, responsiveness, customer orientation and stability of organization. Meanwhile, the employee satisfaction is mostly predicted by higher level of stability, outcome orientation and innovation and risk taking. Generally, it was found that when 65 % of observed variability in customer satisfaction can be explained by independent variables included in the study, 54 % of observed variability in employee satisfaction is found to be explained by change in independent variables included in the study organization.



Assessment of Principles and Practices of Good Governance in Tax Administration

Author : Ghetnet Metiku

Publisher :

Page : 144 pages

File Size : 37,89 MB

Release : 2018-09-21

Category :

ISBN : 9783668804777

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Academic Paper from the year 2016 in the subject Business economics - Accounting and Taxes, language: English, abstract: The significance of good governance in ensuring effective tax administration in the public sector and enhancing tax collection is an undeniable fact that is generally accepted. Yet, there is scanty empirical evidence on the actual application of the principles of good governance in the structure and operation of public sector institutions and its outcome, particularly in the tax administration system. Hence, purpose of this study is to investigate the measures taken to institutionalize the principles of good governance within the Ethiopian Revenues and Customs Authority (ERCA). More specifically, the study assessed the level of conceptual understanding and commitment to the principles of good governance, measures taken to create ownership of the principles; the extent to which the ERCA put in place organizational policies, standards, strategies and structures to institutionalize good governance, and measures taken to improve human resource capacity to implement the principles of good governance. In terms of scope, the study focuses on the assessment and collection of taxes from category "C" taxpayers in selected sub-city branches of the ERCA. The research is essentially a case study that uses quantitative and qualitative data gathered from primary and secondary sources to inform its findings. The bulk of the data for this study was generated from primary sources namely, the leadership and staff of the ERCA and category 'c' taxpayers as clients of the Authority. The study accessed these informants through key informant interviews, knowledge, attitude and perception (KAP) questionnaires and survey questionnaires. The research also utilized secondary sources in the form of documentation on the activities of the ERCA. Secondary data was gathered from both print and electronic sources including academic literature, laws and policies, organizational d



The Effect of Organizational Culture on Leaders' Decision Making Practice. The Case of Yeka Sub City Small Tax Payers' Branch Office, Addis Ababa

Author : Abebe Animut

Publisher :

Page : 102 pages

File Size : 40,90 MB

Release : 2021-03-04

Category :

ISBN : 9783346381101

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Book Description

Master's Thesis from the year 2019 in the subject Leadership and Human Resource Management - Leadership, course: leadership and good governance, language: English, abstract: This study tries to examine the effect of organizational culture on decision making in Yeka Sub City Small Tax Payers' Branch Office. The study employed both descriptive and explanatory research design and used structured questionnaire as data gathering tools for the sample population; interview and document observation was also employed to supplement questionnaire. The total sample size was 172 out of which 161 questionnaires were completed and 6 out of 8 interviewees have been participated and included in the analysis part. The responses of respondents were analyzed. Organization is a group of individuals who work together to achieve specific goals. It is a cultural phenomenon and every organization has its own culture that may separate it from other organizations. These activities have outcomes for organizational members, the organization itself, and for the society. The essence of organizations revolves around the development of shared meanings, beliefs, values and assumptions that guide and are reinforced by organizational behavior. These shared meanings, values and assumptions represent organizational culture. As for the people is defined character, for organizations can also be defined character. Organizational culture is constituent of character of any organization, organizations as well humans can be conservative, creative, timid, learning etc. Most of the time core values of the organization is largely considered as strong culture of the organization whenever members are accept the major core values and have greater commitment to them shows the organization will have strong culture. Strong culture has greater impact on individuals' behavior and cause of greatly reduced employee relocation. Strong culture leads to confirmation and high agreement among the members of the organization



Diagnosing Corruption in Ethiopia

Author : Janelle Plummer

Publisher : World Bank Publications

Page : 448 pages

File Size : 15,13 MB

Release : 2012-07-06

Category : Business & Economics

ISBN : 0821395327

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Book Description

This is a study of the nature of corruption in Ethiopia. It maps eight key sectors. The diagnostics strongly suggest that, in Ethiopia, corrupt practice in the delivery of basic services is potentially much lower than other low-income countries, but that there are emerging patterns in sector level corruption.



Condominium Housing in Ethiopia

Author : Matthew French

Publisher : United Nations Human Settlements Programme

Page : 72 pages

File Size : 50,74 MB

Release : 2011

Category : City planning

ISBN :

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"Prepared by Matthew French and Katherine Hegab"--Acknowledgements.



Land Rights and Expropriation in Ethiopia

Author : Daniel W. Ambaye

Publisher : Springer

Page : 289 pages

File Size : 16,45 MB

Release : 2015-02-13

Category : Political Science

ISBN : 3319146394

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Book Description

This thesis provides a new approach to the Ethiopian Land Law debate. The basic argument made in this thesis is that even if the Ethiopian Constitution provides and guarantees common ownership of land (together with the state) to the people, this right has not been fully realized whether in terms of land accessibility, enjoyability, and payment of fair compensation in the event of expropriation. Expropriation is an inherent power of the state to acquire land for public purpose activities. It is an important development tool in a country such as Ethiopia where expropriation remains the only method to acquire land. Furthermore, the two preconditions of payment of fair compensation and existence of public purpose justifications are not strictly followed in Ethiopia. The state remains the sole beneficiary of the process by capturing the full profit of land value, while paying inadequate compensation to those who cede their land by expropriation. Secondly, the broader public purpose power of the state in expropriating the land for unlimited activities puts the property owners under imminent risk of expropriation.



Everyday Literacies in Africa

Author : Alemayehu Hailu Gebre

Publisher : African Books Collective

Page : 164 pages

File Size : 31,43 MB

Release : 2009

Category : Education

ISBN : 9970029754

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Book Description

Everyday Literacies in Africa: Ethnographic Studies of Literacy and Numeracy Practices in Ethiopia is a product of Learning for Empowerment Through Training in Ethnographic Research (LETTER) programme conducted in Ethiopia. It outlines the story of a journey towards a clearer and more focused understanding of what literacy and numeracy mean. LETTER was intended to build more effective learning programmes for adults who wish to develop their literacy and numeracy skills and practices, through designing better learning programmes, preparing more relevant teaching-learning materials and training literacy instructors. This approach was designed on the understanding that adults learn differently from children mainly because adults bring to their learning a great deal of experience and knowledge. It is from this knowledge that facilitators must start.



Grass-roots Justice in Ethiopia

Author : Collectif

Publisher : Centre français des études éthiopiennes

Page : 336 pages

File Size : 15,74 MB

Release : 2016-07-28

Category : Social Science

ISBN : 2821872348

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Book Description

This book presents a timely review of the relations between the formal and customary justice systems in Ethiopia, and offers recommendations for legal reform. The book provides cases studies from all the Region of Ethiopia based on field research on the working of customary dispute resolution (CDR) institutions, their mandates, compositions, procedures and processes. The cases studies also document considerable unofficial linkages with the state judicial system, and consider the advantages as well as the limitations of customary institutions with respect to national and international law. The editor's introduction reviews the history of state law and its relations with customary law, summarises the main findings by region as well as as on inter-ethnic issues, and draws conclusions about social and legal structures, principles of organization, cultural concepts and areas, and judicial processes. The introduction also addresses the questions of inclusion and exclusion on the basis of gerontocratic power, gender, age and marginalised status, and the gradual as well as remarkable recent transformations of CDR institutions. The editor's conclusion reviews the characteristics, advantages and limitations of CDR institutions. A strong case is made for greater recognition of customary systems and better alliance with state justice, while safeguarding individual and minority rights. The editors suggest that the current context of greater decentralization opens up opportunities for pratical collaboration between the systems by promoting legal pluralism and reform, thereby enhancing local level justice delivery. The editors conclude by proposing a range of options for more meaningful partnership for consideration by policy makers, the legal profession and other stakeholders. In memory of Aberra Jembere and Dinsa Lepisa. Cover: Elders at peace ceremony in Arbore, 1993.



Workers, Managers, Productivity

Author : Akio Hosono

Publisher : Springer Nature

Page : 337 pages

File Size : 41,32 MB

Release : 2020-02-14

Category : Business & Economics

ISBN : 9811503648

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Book Description

This open access book provides a glimpse into the Japanese management technique known as “Kaizen,” and the ways it has been disseminated around the developing world. The novelty of this book is three-fold: it provides a contextualized view of the mechanisms of initiatives implementing Kaizen in developing countries; compared with productivity studies, it places the relationship between workers and managers at the center of inquiry, reflecting the intent of SDG8 concerning decent work and economic growth; and it provides an overview of the heterogeneity of Kaizen in terms of geography and firm size. This book explores how improving management techniques can support firms’ productivity and quality. Given its wide range of case studies from across Africa, Asia and Latin America, this book will be of value to scholars, policymakers and advocates of sustainable development alike.



Land & Housing Policy

Author :

Publisher :

Page : 28 pages

File Size : 13,44 MB

Release : 2005

Category : Housing policy

ISBN :

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