Book Description
Abstract: Much research has studied atmospherics such as music, smell, and colors, in traditional retail stores and found relationships between atmospherics and approach/avoidance behaviors. In a similar way, in the online context visual aspects of product presentation are likely to be important. This study used the S-O-R Model (Mehrabian & Russell, 1974) as a theoretical base. The purpose of the study was to examine the effects of product presentation on emotions, perceived amount of information, perceived risk, and purchase intention. In addition, the effects of personal involvement with clothing on emotions, perceived amount of information, perceived risk, and purchase intention were examined. Four hundred and twenty nine female students participated in this study for extra credit and incentives. This study employed a 3 x 2 between subjects design: Product presentation (pants presented flat vs. pants presented on a model's lower torso without the model's attractive face shown vs. pants presented on a model's whole body with the model's attractive face shown) by personal involvement (high vs. low). Three websites were created based on the three different product presentations to closely mimic the design of real websites. Each website presented two styles of pants for women and the same product information. Using descriptive statistics, multivariate analyses, univariate analyses, multiple regression analyses, simple regression analyses, and mediating analyses, the present study showed (1) main effects for product presentation on pleasure, arousal, perceived amount of information, perceived risk, and purchase intention, and (2) main effects for personal involvement with clothing on pleasure, arousal, positive mood, perceived amount of information, perceived risk, and purchase intention. The results found (3) a positive relationship between emotions and perceived amount of information, (4) a negative relationship between emotions and perceived risk, (5) a positive relationship between emotions and purchase intention. In addition, (6) a negative relationship between perceived amount of information and perceived risk, (7) a positive relationship between perceived amount of information and purchase intention, and (8) a negative relationship between perceived risk and purchase intention. This research suggests marketing strategies for e-commerce. Online retailers should consider website design issues carefully to enhance mood and purchase intent.