The Electronic Resources Troubleshooting Guide


Book Description

A library user can’t access an article. Your log in credentials won’t work. In the realm of electronic resources everything runs smoothly—until suddenly, without warning, it doesn’t. Invariably, systems will break down, but a trial and error approach to finding out what’s wrong is highly inefficient. This hands-on guide from two expert ERM librarians walks you through the essentials of troubleshooting. It outlines a methodical process that will help you identify the source of a problem even when it’s not obvious and take steps to reach a resolution. With the goal of developing a library-wide workflow in mind, this guide will teach you how to familiarize yourself with the components of electronic resources, using flowchart diagrams of common access chains such as discovery services, knowledge bases, research guides, and library services platforms; navigate the complete triage and troubleshooting workflow, illustrated through 14 in-depth examples; recognize the symptoms of common access disruptions; conduct efficient troubleshooting interviews; manage help tickets and design problem reports that capture key information without overburdening the user; create publicly available help pages for problems originating with users’ devices or computers; communicate with vendors and IT personnel for speedy resolutions, providing dozens of clear definitions of library and technology terms that will help you minimize confusion; and customize your own troubleshooting workflow chart for common use across departments and staff hierarchies.




The Electronic Resources Troubleshooting Guide


Book Description

Acting as a ready reference, this guide will equip you with the knowledge and skills to troubleshoot common ERM problems.




Electronic Resources Librarianship


Book Description

Electronic Resources Librarianship: A Practical Guide for Librarians will help new e-resources librarians to hit the ground running. Simultaneously a step-by-step guide and comprehensive toolkit, the book walks readers through their first few days on the job, giving them the practical skills to immediately begin engaging with vendors, diagnosing access issues, tracking usage, and making well-informed retention decisions. Further, it sets readers up for long-term success by talking about project planning and goal setting in an environment of continuous change, as well as advice on how to pass on their newly acquired e-resource knowledge to others. This easy-to-read guide addresses several ever-present issues for both new and established e-resource librarians: the need for concrete tools to implement in their day-to-day tasks, the need to gain goal setting and project management skills to thrive and not just survive, and the need to overcome feelings of anxiety and isolation. Acting as a ready reference, Electronic Resources Librarianship will help steer librarians through the intricacies of the daily e-resource grind while giving them the tools and the confidence to handle even the most complex challenges. Special Features include: Extensive technology toolkit Sample worksheets, email scripts, and checklists Real-world troubleshooting problems and solutions Practical strategies for organizing and prioritizing work Comprehensive list of support groups, so readers are never at a dead end




Access to Online Resources


Book Description

This book is published open access under a CC BY 4.0 licence.The book offers a concise guide for librarians, helping them understand the challenges, processes and technologies involved in managing access to online resources. After an introduction the book presents cases of general authentication and authorisation. It helps readers understand web based authentication and provides the fundamentals of IP address recognition in an easy to understand manner. A special chapter is dedicated to Security Assertion Markup Language (SAML), followed by an overview of the key concepts of OpenID Connect. The book concludes with basic troubleshooting guidelines and recommendations for further assistance. Librarians will benefit from this quick and easy read, which demystifies the technologies used, features real-life scenarios, and explains how to competently employ authentication and access management.




Techniques for Electronic Resource Management


Book Description

Whether a single team manages electronic resources or responsibility is spread across your library, this book will be your go-to ERM reference.




Fundamentals of Electronic Resources Management


Book Description

Recipient of the 2018 Association for Library Collections & Technical Services (ALCTS) Outstanding Publication Award Whether it's networking with vendor reps or poring over data, the continually evolving field of electronic resources management (ERM) is always throwing something new your way. Alana Verminski and Kelly Marie Blanchat were once new on the job themselves, crossing over from research instruction and the vendor side of scholarly publishing. They share what they've learned along the way in this hands-on guide. Cutting through the complexity of a role that's changing rapidly, inside you'll find to-the-point advice on methods and tools that will help you stay on top of things, including coverage of such key topics as the full range of purchasing options, from Big Deals to unbundling to pay per view;conversation starters that will help build productive relationships with vendor reps;questions to ask vendors about accessibility;common clauses of licensing agreements and what they mean;understanding the four types of authentication;using a triage approach to troubleshooting hitches in accessing articles;conducting an overlap analysis to evaluate new content;the basic principles of usage statistics, and four ways to use COUNTER reports when evaluating renewals;tips for activating targets in your knowledge base;five steps to developing an effective marketing plan; andhow to master the lingo, with clear explanations of jargon, important terms, and acronyms. This guide to ERM fundamentals will prove invaluable, both as a primer for those preparing to enter the field as well as a ready reference for current practitioners.




Guide to Electronic Resource Management


Book Description

This primer offers a thorough introduction to electronic resource management for librarians with little or no knowledge of these specialized materials. Libraries today face rising costs, contract issues, changing formats, and technical complexities when it comes to electronic resources. This instructional guidebook will prepare you for managing every aspect of your virtual "stacks." From evaluating resources, to negotiating and licensing, to staff training and mastering authentication software, you'll learn everything you'll need to know to fund, procure, and organize your digital collection. The work offers step-by-step guidance for overseeing collection development of electronic resources with a special focus on activities revolving around the life cycle of the materials, such as identifying and evaluating appropriate resources; managing the knowledge base, link resolver, discovery layer, and administrative accounts for each resource; and gathering and analyzing usage statistics and other assessment data. Content includes a chapter on communicating with authors, funding sources, publishers, and libraries regarding digital rights and access to texts. The book concludes with a look at the future directions of electronic resource management.




The Reference Guide to Data Sources


Book Description

This concise sourcebook takes the guesswork out of locating the best sources of data, a process more important than ever as the data landscape grows increasingly cluttered. Much of the most frequently used data can be found free online, and this book shows readers how to look for it with the assistance of user-friendly tools. This thoroughly annotated guide will be a boon to library staff at public libraries, high school libraries, academic libraries, and other research institutions, with concentrated coverage of Data sources for frequently researched subjects such as agriculture, the earth sciences, economics, energy, political science, transportation, and many more The basics of data reference along with an overview of the most useful sources, focusing on free online sources of reliable statistics like government agencies and NGOs Statistical datasets, and how to understand and make use of them How to use article databases, WorldCat, and subject experts to find data Methods for citing data Survey Documentation and Analysis (SDA) software This guide cuts through the data jargon to help librarians and researchers find exactly what they're looking for.




Electronic Troubleshooting


Book Description

Finding a useful guide to the principles of electronic troubleshooting was a problem in itself for professional technicians and hobbyists. Not anymore. This updated tool gives them all the fundamentals they need to do successful servicing and repair work, blending traditional theory with the very latest insight into modern electronic technology. Time-saving tables, charts, and illustrations pinpoint equipment problems in a snap. Numerous reference guides, rules of thumb, and tricks of the trade all combine to assist them in troubleshooting the full spectrum of devices and products more easily than ever before.