Author : Marie R. Miyashiro
Publisher : PuddleDancer Press
Page : 227 pages
File Size : 46,89 MB
Release : 2011
Category : Business & Economics
ISBN : 1892005255
"Building on research in brain science, emotional intelligence, and organisational theory, this title answers questions about the true definition of empathy. It presents an exploration into business productivity and office management that offers both real-world insights and practical ways to build transformative empathy skills organisation-wide." --Publisher description.
Author : Marie R. Miyashiro
Publisher : PuddleDancer Press
Page : 290 pages
File Size : 17,83 MB
Release : 2011-10-01
Category : Business & Economics
ISBN : 1934336041
Building on the latest research in brain science, emotional intelligence, and organizational theory, an award-winning communication and organizational strategist answers questions about the true definition of empathy. This groundbreaking exploration into business productivity and office management offers both real-world insights and practical ways to build transformative empathy skills organization-wide. It shows how learning about and teaching empathy in the workplace can improve productivity, innovation, and profitability. The guide also provides an innovative framework to help leaders meet the six universal needs of the organization itself while also respecting those of individual employees and customers.
Author : Abigail Marsh
Publisher : Basic Books
Page : 321 pages
File Size : 38,29 MB
Release : 2017-10-10
Category : Psychology
ISBN : 1541697200
In this "compelling scientific detective story," a leading neuroscientist looks for the nature of human kindness in the brains of heroes and psychopaths (Wall Street Journal). At fourteen, Amber could boast of killing her guinea pig, threatening to burn down her home, and seducing men in exchange for gifts. She used the tools she had available to get what she wanted, and, she didn't care about the damage she inflicted. A few miles away, Lenny Skutnik was so concerned about the life of a drowning woman that he jumped into the ice-cold river to save her. How could Amber care so little about others' lives, while Lenny cared so much? Abigail Marsh studied the brains of both psychopathic children and extreme altruists and found that the answer lies in our ability to recognize others' fear. And as The Fear Factor argues, by studying people who demonstrate heroic and evil behaviors, we can learn more about how human morality is coded in the brain. A path-breaking read, The Fear Factor is essential for anyone seeking to understand the heights and depths of human nature.
Author : Simon Baron-Cohen
Publisher : Penguin Group
Page : 0 pages
File Size : 22,96 MB
Release : 2012
Category : Cruelty
ISBN : 9780141017969
We have always struggled to explain why some people behave in the most evil way imaginable, while others are completely self-sacrificing. From the Nazi concentration camps of World War Two to the playgrounds of today, the author examines empathy, cruelty and understanding and looks at what exactly makes our behaviour uniquely human.
Author : Harvard Business Review
Publisher : Harvard Business Press
Page : 144 pages
File Size : 36,37 MB
Release : 2017-04-18
Category : Self-Help
ISBN : 1633693260
Empathy is credited as a factor in improved relationships and even better product development. But while it’s easy to say “just put yourself in someone else’s shoes,” the reality is that understanding the motivations and emotions of others often proves elusive. This book helps you understand what empathy is, why it’s important, how to surmount the hurdles that make you less empathetic—and when too much empathy is just too much. This volume includes the work of: Daniel Goleman Annie McKee Adam Waytz This collection of articles includes “What Is Empathy?” by Daniel Goleman; “Why Compassion Is a Better Managerial Tactic Than Toughness” by Emma Seppala; “What Great Listeners Actually Do” by Jack Zenger and Joseph Folkman; “Empathy Is Key to a Great Meeting” by Annie McKee; “It’s Harder to Empathize with People If You’ve Been in Their Shoes” by Rachel Rutton, Mary-Hunter McDonnell, and Loran Nordgren; “Being Powerful Makes You Less Empathetic” by Lou Solomon; “A Process for Empathetic Product Design” by Jon Kolko; “How Facebook Uses Empathy to Keep User Data Safe” by Melissa Luu-Van; “The Limits of Empathy” by Adam Waytz; and “What the Dalai Lama Taught Daniel Goleman About Emotional Intelligence” an interview with Daniel Goleman by Andrea Ovans. How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
Author : Bruce D. Perry
Publisher : Harper Collins
Page : 390 pages
File Size : 33,17 MB
Release : 2010-04-06
Category : Psychology
ISBN : 0061987670
The groundbreaking exploration of the power of empathy by renowned child-psychiatrist Bruce D. Perry, co-author, with Oprah Winfrey, of What Happened to You? Born for Love reveals how and why the brain learns to bond with others—and is a stirring call to protect our children from new threats to their capacity to love. “Empathy, and the ties that bind people into relationships, are key elements of happiness. Born for Love is truly fascinating.” — Gretchen Rubin, author of The Happiness Project From birth, when babies' fingers instinctively cling to those of adults, their bodies and brains seek an intimate connection, a bond made possible by empathy—the ability to love and to share the feelings of others. In this provocative book, psychiatrist Bruce D. Perry and award-winning science journalist Maia Szalavitz interweave research and stories from Perry's practice with cutting-edge scientific studies and historical examples to explain how empathy develops, why it is essential for our development into healthy adults, and how to raise kids with empathy while navigating threats from technological change and other forces in the modern world. Perry and Szalavitz show that compassion underlies the qualities that make society work—trust, altruism, collaboration, love, charity—and how difficulties related to empathy are key factors in social problems such as war, crime, racism, and mental illness. Even physical health, from infectious diseases to heart attacks, is deeply affected by our human connections to one another. As Born for Love reveals, recent changes in technology, child-rearing practices, education, and lifestyles are starting to rob children of necessary human contact and deep relationships—the essential foundation for empathy and a caring, healthy society. Sounding an important warning bell, Born for Love offers practical ideas for combating the negative influences of modern life and fostering positive social change to benefit us all.
Author : Tim Sanders
Publisher : Harmony
Page : 224 pages
File Size : 29,94 MB
Release : 2005-04-05
Category : Self-Help
ISBN : 0307237753
Are you wondering how you can improve your relationships with your friends and family? Are you curious how to get or keep the job of your dreams? Do you want to become a more popular person? This book will show you how to do all that by raising your likeability factor—or how much other people like you. After all, life is a series of popularity contests. The choices other people make about you determine your health, wealth, and happiness. And decades of research prove that people choose who they like. They vote for them, they buy from them, they marry them, and they spend precious time with them. The good news is that you can arm yourself for the contest and win life’s battles for preference. How? By being likeable. The more you are liked—or the higher your likeability factor—the happier your life will be. This book will show you how to raise that likeability factor by teaching you how to boost four critical elements of your personality: •Friendliness: your ability to communicate liking and openness to others •Relevance: your capacity to connect with others’ interests, wants, and needs •Empathy: your ability to recognize, acknowledge, and experience other people’s feelings •Realness: the integrity that stands behind your likeability and guarantees its authenticity What happens when you improve in these areas and boost your likeability factor? •You bring out the best in others •You survive life’s challenges •You have better health—and even improve others’ health, too •You outperform in your daily roles •You win the popularity contests that define your life Join me for a few hours and I’ll share the results of hundreds of thousands of pages of research, numerous seminars, and hundreds of interviews with people just like you! Together let’s build our likeability factor and improve our lives! Also available as a Random House AudioBook
Author : Paul J. Zak
Publisher : HarperChristian + ORM
Page : 275 pages
File Size : 26,6 MB
Release : 2017-01-02
Category : Psychology
ISBN : 0814437672
Why is the culture of a stagnant workplace so difficult to improve? Learn to cultivate a workplace where trust, joy, and commitment compounds naturally by harnessing the power of neurochemistry! For decades, business leaders have been equipping themselves with every book, philosophy, reward, and program, yet companies everywhere continue to struggle with toxic cultures, and the unhappiness and low productivity that go with them. In Trust Factor, neuroscientist Paul Zak shows that innate brain functions hold the answers we’ve been looking for. Put simply, the key to providing an engaging, encouraging, positive culture that keeps your employees energized is trust. When someone shows you trust, a feel-good jolt of oxytocin surges through your brain and triggers you to reciprocate. Within this book, Zak explains topics such as: How brain chemicals affect behavior Why trust gets squashed How to stimulate trust within your employees And much more! This book also incorporates science-based insights for building high-trust organizations with successful examples from The Container Store, Zappos, and Herman Miller. Stop recycling the same ineffective strategies and programs for improving culture. By using the simple mechanisms in Trust Factor, you can create a perpetual trust-building cycle between your management and staff, thus ending stubborn workplace patterns.
Author : Paul Bloom
Publisher : HarperCollins
Page : 304 pages
File Size : 18,12 MB
Release : 2016-12-06
Category : Psychology
ISBN : 0062339354
New York Post Best Book of 2016 We often think of our capacity to experience the suffering of others as the ultimate source of goodness. Many of our wisest policy-makers, activists, scientists, and philosophers agree that the only problem with empathy is that we don’t have enough of it. Nothing could be farther from the truth, argues Yale researcher Paul Bloom. In AGAINST EMPATHY, Bloom reveals empathy to be one of the leading motivators of inequality and immorality in society. Far from helping us to improve the lives of others, empathy is a capricious and irrational emotion that appeals to our narrow prejudices. It muddles our judgment and, ironically, often leads to cruelty. We are at our best when we are smart enough not to rely on it, but to draw instead upon a more distanced compassion. Basing his argument on groundbreaking scientific findings, Bloom makes the case that some of the worst decisions made by individuals and nations—who to give money to, when to go to war, how to respond to climate change, and who to imprison—are too often motivated by honest, yet misplaced, emotions. With precision and wit, he demonstrates how empathy distorts our judgment in every aspect of our lives, from philanthropy and charity to the justice system; from medical care and education to parenting and marriage. Without empathy, Bloom insists, our decisions would be clearer, fairer, and—yes—ultimately more moral. Brilliantly argued, urgent and humane, AGAINST EMPATHY shows us that, when it comes to both major policy decisions and the choices we make in our everyday lives, limiting our impulse toward empathy is often the most compassionate choice we can make.
Author : Ashley Reichheld
Publisher : John Wiley & Sons
Page : 310 pages
File Size : 20,62 MB
Release : 2022-10-25
Category : Business & Economics
ISBN : 1119855020
The essential, data-driven blueprint to build trust in your organization. Did you know that trusted companies outperform their peers by up to 400%? That customers who trust a brand are 88% more likely to buy again? And that 79% of employees who trust their employer are more motivated to work (and less likely to leave)? The importance of trust is at an all-time high—just as our inclination to trust is at an all-time low. Building trust is your single greatest opportunity to create competitive advantage. With new data at its core, The Four Factors of Trust gives you practical guidance to measure and build trust in the relationships that matter the most—with your customers, workforce, and partners. Trust ultimately comes down to just Four Factors: Humanity, Capability, Transparency, and Reliability. These Four Factors make up Deloitte's HX TrustIDTM, a groundbreaking measurement tool poised to become the gold standard for evaluating organizational performance. Ashley Reichheld and Amelia Dunlop show how your organization can use HX TrustIDTM to measure, predict, and build trust to earn lifelong loyalty—and elevate the human experience with your customers, workforce, and partners. The Four Factors of Trust lays it all out in do-able parts so you can: Create better business outcomes by understanding how trust affects human behaviors Measure your company's trust score—revealing strengths, deficits, and opportunities to (re)build trust with key stakeholders Design actionable strategies to improve trust with your customers, workforce, and partners Build trust and earn loyalty through every business function from marketing to operations to talent experience With compelling stories from leading organizations—and practical applications in Marketing & Experience, Cybersecurity, HR, Sustainability (ESG), and Operations & Technology—The Four Factors of Trust will enable you to create the relationships you want to build, the organizations you want to belong to, and the world you want to live in.
