The Essential Handbook for Highly Effective Human Service Managers


Book Description

Used by thousands of management staff throughout the human services field. This easy-to-read book is packed with many ideas which can be immediately implemented to elevate your leadership skills as well as improve employee commitment, performance, and retention.




The Essential Handbook for Effective Human Service Professionals


Book Description

The Essential Handbook for Effective Human Service Professionals is written by the same author that brought you The Essential Handbook for Human Service Leaders, which is a national best-selling book used by thousands of human service managers and organizations across the country. Tim Nolan is a nationally recognized leadership expert in the human services. The Essential Handbook for Effective Human Service Professionals is comprised of 21 vital competencies that any direct service worker (i.e. case manager, family services worker, child protective investigator, juvenile probation officer, etc.) needs to excel in their respective position. Further, this book helps to fulfill a critical need in the field due to the lack of support and training available for human service professionals. Each chapter of The Essential Handbook for Effective Human Service Professionals is written in a concise manner that provides a wealth of information and proven strategies designed to provide immediate impact for workers and organizations looking to maximize staff performance, retention, commitment and high quality client care. This is a must-have resource. Visit www.HumanServicesLeadership.org for free newsletters, book reviews, feedback from prior trainings and upcoming trainings in your area. Tim is also available for agency-specific trainings and consultation.




Highly Effective Human Service Organizations


Book Description

Nearly 40 distinct areas are covered that contribute to a highly engaging organizational culture, which has been linked to employee commitment, engagement, performance, and retention. Tim Nolan draws upon his experience working with over 10,000 human service professionals, consulting experience with dozens of human service organizations, and decades of research to create a road map for to create and maintain highly effective human service organizations.




A Handbook for Interprofessional Practice in the Human Services


Book Description

A Handbook for Inter-professional Practice in the Human Services: Learning to Work Together is an essential text for all students of inter-professional education, and for practitioners looking to understand and develop better inter-agency working. With an emphasis on working collaboratively with fellow professionals, service users and the community, and developing an holistic approach to working, this is an essential resource for anyone studying on courses in social work, nursing, education, health, medicine, social policy, physiotherapy, occupational therapy, physiotherapy and dentistry, and for all those with an interest in the human services.




CRISIS INTERVENTION


Book Description

In this exceptional new sixth edition, the author has retained the practical framework for offering immediate problem-solving assistance to persons in crisis. Therefore, the goal of this updated and expanded edition is to provide knowledge and methods applicable to particular crisis circumstances. Specific topics include: core concepts that are fundamental to all intervention efforts, crisis theory and the philosophy of crisis intervention, basic communication and problem-solving skills, suicide prevention, assistance for terminally ill persons, bereavement counseling, intervention with crime victims, rape counseling, negotiating with armed perpetrators, group strategies, family and marital interventions, disaster relief, case management, physical facilities, modes of contact, community relations, selection, training, and burnout prevention procedures. The handbook also details a review of the research on crisis intervention and how individual intervenors can build upon that knowledge. Numerous case examples presented in the handbook (with fictitious names) are based on actual occurrences the author has encountered. The techniques in this book are applicable to crisis centers, hotlines, Internet-based services, victim-assistance programs, college counseling centers, hospitals, schools, correctional facilities, children and youth programs, and other human service settings. The Study Questions at the end of each chapter are designed to serve as useful applications of crisis intervention theories and principles. Intended for caregivers whose work involves crisis intervention efforts, this is an informative resource for counselors, social workers, psychologists, nurses, physicians, clergy, correctional officers, parole and probation officers, and lay volunteers.




HR for Small Business


Book Description

Protect yourself and your small business! The book explains in simple, clear language what business owners and managers need to know about their relationship with their employees in order to comply with the law and protect themselves and their business from being sued. The new edition of this book includes everything from recruiting and hiring to discipline and termination and everything in between. Updated legal information has been added on the new minimum wage law that employers must be aware of, the right to privacy for employees, especially in terms of their email, Internet usage, and phone calls, and what employers need to do to comply with disability laws and FMLA. The appendices in this book include required postings in the workplace, legal holidays, online resources for employers and human resource professionals, a sample employee handbook outline, an employer tax calendar, and a complete glossary of terms.




Skills and Techniques for Human Service Professionals


Book Description

The second edition of Skills and Techniques for Human Service Professionals: Counseling Environment, Helping Skills, Treatment Issues provides readers with valuable information about how the counseling environment impacts the helping relationship, ways of delivering critical helping skills, and the necessity of understanding important treatment issues when working with clients and consumers. Section I focuses on the counseling environment. Whereas Chapter 1 highlights eight important characteristics of the effective helper, Chapter 2 examines how the client experiences the agency when first entering it. This chapter focuses on such things as agency atmosphere, physical space, and nonverbal behaviors of the helper. In Section II, chapters move from the most basic foundational skills to more advanced skills and specialized training. Coverage includes honoring and respecting the client, being curious, delimiting power and developing an equal relationship, non-pathologizing, listening, reflections, paraphrasing, and basic empathy. Readers also learn about affirmation giving, encouragement, and support; offering alternatives; information and advice giving; modeling; self-disclosure; collaboration; advocacy; information gathering and solution-focused questions; advanced empathy; confrontation; assessing for suicidality and homicidality; crisis, disaster, and trauma helping; token economies; positive helping; and coaching. Section III focuses on important treatment issues in human services including case management, culturally competent counseling, guidelines for working with diverse populations, and ethical decision-making when working with all clients.




The Essential Handbook for Highly Effective Human Service Professionals


Book Description

The Essential Handbook for Highly Effective Human Service Professionals is written to help frontline workers excel. Each chapter is short, easy to read, and carefully crafted to help the reader stand out in a variety of areas. The main themes include: - Taking initiative. - Being proactive. - Exceptional client care. - Working with a high sense of urgency. - Having high standards. - Demonstrating superior professional skills. - Practicing self-care. - Contributing to a positive culture. - Having a positive approach and outlook. - Building superior professional credibility. - Displaying leadership. Tim Nolan has worked with over 9,000 human service professionals across the country including dozens of human service organizations to create high performance employees and cultures. Visit www.HumanServicesLeadership.org for more information or contact Tim at [email protected].




Personality Development


Book Description

This book has been designed to meet the requirements of HR professional, Executives who are performing their jobs at Corporate offices and students studying at schools and colleges, the boys preparing for competitive examinations and moreover who are running Group of Companies, Group of Institutions and other educational and financial establishment in the different parts of India or abroad. It would be helpful for all who are dealing with Personality profession as a whole in the HRM Sectors. It will help in making right person for right position.The present book is a novel attempt to cover a wide range of the problems of Personality Development in the segment of Development of Personality among the people of all kinds of personalities in the human beings of the world. This book faces very busy ideological preparedness in my life. It is in the context of managerial work that we have studied this aspect of English literature, but in this book it has by no means limited to that context. Busy idleness is a disease that affects everybody and pervades every aspect of life. Active non-action is the word that I would like to explain here.In our professional life, we always face problems in the shape of daily problem solving activities. Problems require a big picture perspective--which means reflection, systematic planning, creative thinking and time. Operational activities squeeze important problems out. Daily routines, superficial behavior, poorly prioritized unfocused tasks leech managers` capacities- making unproductive business.The problem is not a lack of knowledge or resources. The real problem is that they simply do not do those things. They spend their time spinning their wheels, attending meetings and responding to every little query and problem. Management is "the art of getting things done." Managers must act themselves and mobilize collective action on the part of others. The gap between knowledge and action, stretches wide and few managers seem able to cross it. The kind of behavior that exhibited active non-action as it is called pervasive corporate "knowing-doing gap." Managers always complain about the problem of active non-action but have not fully understood the underlying dynamics.When driven by deep personal commitment to the goal that cuts out distractions and overcomes difficulties. The purposeful action is not a quick shuffle or mere flirtation with ideas. It is action taking to produce certain results with undivided resolve. Although external issues in an organization can make this kind of action taking difficulties. We are deeply indebted to all the Websites and Academicians, Researchers, HR professionals and all Managers who participated directly or indirectly in authoring this book, giving us generously not only their time but also their knowledge and perspectives. I have mentioned a few of them in the book, but many others who provided their cooperation a lot go unnamed. I pay my deep acknowledgement from my core of heart to all concerned people to pay their hearty as well as practical help to this book. And to so many others who have been left unnamed. We are also grateful to the United States of America and United Kingdom of England for their great help from Educational Associations of Management Studies, which provided a management literature, without that nothing was possible. I am also thankful to community of colleagues whose help and advice improved the quality of our thinking and portrayal of this book. I have described in this book are as follows:01. What is Personality?02. Theories of Personality;03. What is Personality Disorder?04. Traits Theories;05. The Measurement of Personality;06. The six-stages of Modern Career Development;07. Personality Conflict;08. Psychological Theories of Personality Development;09. Self Discipline;10. How your Emotions Affect your Health;11. Personality and Masks12. Dependent Personality Disorder;13. What makes an E




The Essential Handbook for Human Service Leaders


Book Description

The Essential Handbook for Human Service Leaders is a first of its kind manual for supervisors and managers at all levels. The book focuses on tried and tested methods to help supervisors increase managerial credibility, both internally and externally. The Essential Handbook for Human Service Leaders is a must have for supervisors at all levels. "What makes The Essential Handbook for Human Service Leaders unique is that it covers the elements of supervising and is specifically applied to human services. Thanks for tackling this as this is an area I have long seen as something we still are missing the mark on." Eva Horner, COO Heartland for Children "The Essential Handbook for Human Service Leaders is packed with practical information and ideas designed to improve performance and outcomes in human service organizations. The book is an important addition to the field and should be recommended reading for new and experienced leaders." Robert Barker, MSW Retired Human Services Executive "You have put together a comprehensive overview of critical issues for human service leaders that is brief, clear, and to the point." Dave Bundy, President and CEO of Children's Home Society of Florida The authors are available for leadership trainings on a variety of topics and can be reached via email at: [email protected] www.HumanServicesLeadership.org