Orchestrating Experiences


Book Description

Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.




Build Better Products


Book Description

It’s easier than ever to build a new product. But developing a great product that people actually want to buy and use is another story. Build Better Products is a hands-on, step-by-step guide that helps teams incorporate strategy, empathy, design, and analytics into their development process. You’ll learn to develop products and features that improve your business’s bottom line while dramatically improving customer experience.




Subversives


Book Description

"Electrifying."—The New York Times Book Review "Encyclopedic and compelling."—The New Yorker A New York Times Bestseller A Christian Science Monitor Best Non-Fiction Book of the Year A Kirkus Reviews Best Non-Fiction Book of the Year Winner of the PEN Center USA Book Award Winner of the Ridenhour Book Prize Winner of the Society of Professional Journalists' Sunshine Award Winner of Before Columbus Foundations's American Book Award Subversives traces the FBI's secret involvement with three iconic figures who clashed at Berkeley during the 1960s: the ambitious neophyte politician Ronald Reagan, the fierce but fragile radical Mario Savio, and the liberal university president Clark Kerr. Through these converging narratives, the award-winning investigative reporter Seth Rosenfeld tells a dramatic and disturbing story of FBI surveillance, illegal break-ins, infiltration, planted news stories, poison-pen letters, and secret detention lists all centered on the nation's leading public university. Rosenfeld vividly evokes the campus counterculture, as he reveals how the FBI's covert operations—led by Reagan's friend J. Edgar Hoover—helped ignite an era of protest, undermine the Democrats, and benefit Reagan personally and politically. The FBI spent more than $1 million trying to block the release of the secret files on which Subversives is based, but Rosenfeld compelled the bureau to reveal more than 300,000 pages, providing an extraordinary view of what the government was up to during a turning point in our nation. Part history, part biography, and part police procedural, Subversives reads like a true-crime mystery as it provides a fresh look at the legacy of the 1960s, sheds new light on one of America's most popular presidents, and tells a cautionary tale about the dangers of unchecked secrecy and power.




The Polarizers


Book Description

The idea of responsible partisanship, 1945-1952 -- Democrats and the politics of principle, 1952-1960 -- A choice, not an echo, 1945-1964 -- Power in movement, 1961-1968 -- The age of party reform, 1968-1975 -- The making of a vanguard party, 1969-1980 -- Liberal alliance-building for lean times, 1972-1980 -- Dawn of a new party period, 1980-2000 -- Conclusion polarization without responsibility, 2000-2016




Living in Two Worlds


Book Description

The personal writings of a remarkable couple who lived parallel lives during the Second World War, surviving persecution and exile.




The Identity of the Constitutional Subject


Book Description

The last fifty years has seen a worldwide trend toward constitutional democracy. But can constitutionalism become truly global? Relying on historical examples of successfully implanted constitutional regimes, ranging from the older experiences in the United States and France to the relatively recent ones in Germany, Spain and South Africa, Michel Rosenfeld sheds light on the range of conditions necessary for the emergence, continuity and adaptability of a viable constitutional identity - citizenship, nationalism, multiculturalism, and human rights being important elements. The Identity of the Constitutional Subject is the first systematic analysis of the concept, drawing on philosophy, psychoanalysis, political theory and law from a comparative perspective to explore the relationship between the ideal of constitutionalism and the need to construct a common constitutional identity that is distinct from national, cultural, ethnic or religious identity. The Identity of the Constitutional Subject will be of interest to students and scholars in law, legal and political philosophy, political science, multicultural studies, international relations and US politics.




The Fourth Reich


Book Description

The first history of postwar fears of a Nazi return to power in Western political, intellectual, and cultural life.




"Shut Those Thick Lips!"


Book Description

An analysis of the conditions of slum schooling in the U.S. & what it means to be a Black child going to a slum school.




The Autocratic Middle Class


Book Description

"The conventional wisdom is that a growing middle class will give rise to democracy. Yet the middle classes of the developing world have grown at a remarkable pace over the past two decades, and much of this growth has taken place in countries that remain nondemocratic. Rosenfeld explains this phenomenon by showing how modern autocracies secure support from key middle-class constituencies. Drawing on original surveys, interviews, archival documents, and secondary sources collected from nine months in the field, she compares the experiences of recent post-communist countries, including Russia, the Ukraine, and Kazakhstan, to show that under autocracy, state efforts weaken support for democracy, especially among the middle class. When autocratic states engage extensively in their economies - by offering state employment, offering perks to those to those who are loyal, and threatening dismissal to those who are disloyal - the middle classes become dependent on the state for economic opportunities and career advancement, and, ultimately, do not support a shift toward democratization. Her argument explains why popular support for Ukraine's Orange Revolution unraveled or why Russians did not protest evidence of massive electoral fraud. The author's research questions the assumption that a rising share of educated, white-collar workers always makes the conditions for democracy more favorable, and why dependence on the state has such pernicious consequences for democratization"--




No One Will Miss Her


Book Description

"Blade-sharp, whip-smart, and genuinely original — a thriller to refresh your faith in the genre, your belief that a story can still outpace and outsmart you."— A. J. Finn, #1 New York Times bestselling author of The Woman in The Window "Clever and surprising...The superb character-driven plot delivers an astonishing, believable jolt."—Publishers Weekly (starred review) "Deserves two big thumbs up. Readers will be gripped by this astonishing story in which one gasp-inducing twist follows on the heels of another. A unique page-turner that just begs to be turned into a movie." —Booklist (starred review) A smart, witty, crackling novel of psychological suspense in which a girl from a hardscrabble small town meets a gorgeous Instagram influencer from the big city, with a murderous twist that will shock even the most savvy reader. On a beautiful October morning in rural Maine, a homicide investigator from the state police pulls into the hard-luck town of Copper Falls. The local junkyard is burning, and the town pariah Lizzie Oullette is dead—with her husband, Dwayne, nowhere to be found. As scandal ripples through the community, Detective Ian Bird’s inquiries unexpectedly lead him away from small-town Maine to a swank city townhouse several hours south. Adrienne Richards, blonde and fabulous social media influencer and wife of a disgraced billionaire, had been renting Lizzie’s tiny lake house as a country getaway…even though Copper Falls is anything but a resort town. As Adrienne’s connection to the case becomes clear, so too does her connection to Lizzie, who narrates their story from beyond the grave. Each woman is desperately lonely in her own way, and they navigate a relationship that cuts across class boundaries: transactional, complicated, and, finally, deadly. A Gone Girl for the gig economy, this is a story of privilege, identity, and cunning, as two devious women from opposite worlds discover the dangers of coveting someone else’s life. "Both amusingly satirical and darkly bloody."—The Washington Post