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The Facilitator Excellence Handbook

Author : Fran Rees

Publisher : John Wiley & Sons

Page : 422 pages

File Size : 27,7 MB

Release : 2005-07-08

Category : Business & Economics

ISBN : 0787979805

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Book Description

This is the thoroughly revised and updated edition of the best-selling The Facilitator Excellence Handbook. Written for both new and experienced facilitators, the second edition of The Facilitator Excellence Handbook offers a comprehensive guide for understanding the full range of skills, processes, and knowledge needed to become an effective facilitator. The book addresses a variety of facilitation opportunities, challenges, and problems and also contains A variety of verbal and nonverbal facilitation techniques Step-by-step facilitation processes and tools Information on how to facilitate conflict resolution in groups and how to facilitate difficult situations Instructions for designing and leading group work Examples of how various levels of facilitator competency are called for in different types of groups Techniques for facilitating meetings, teams, virtual teams, and organization-wide projects Discussions on the art of facilitating and what makes a great facilitator



Unleashing Excellence

Author : Dennis Snow

Publisher : John Wiley & Sons

Page : 261 pages

File Size : 27,25 MB

Release : 2009-11-16

Category : Business & Economics

ISBN : 0470503807

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Book Description

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.



Facilitator's Guide to Participatory Decision-Making

Author : Sam Kaner

Publisher : John Wiley & Sons

Page : 363 pages

File Size : 41,6 MB

Release : 2011-03-10

Category : Business & Economics

ISBN : 111804701X

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Book Description

"The best book on collaboration ever written!" —Diane Flannery, founding CEO, Juma Ventures And now this classic book is even better—much better. Completely revised and updated, the second edition is loaded with new tools and techniques. Two powerful new chapters on agenda design A full section devoted to reaching closure More than twice as many tools for handling difficult dynamics 70 brand-new pages and over 100 pages significantly improved



The Facilitator's Fieldbook

Author : Thomas Justice

Publisher : AMACOM Div American Mgmt Assn

Page : 482 pages

File Size : 41,89 MB

Release : 2012

Category : Business & Economics

ISBN : 0814420087

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Book Description

Loaded with procedures, checklists, guidelines, samples, and templates, The Facilitator's Fieldbook covers all the key areas of successful team management, including establishing ground rules, planning meetings and agendas, brainstorming, resolving conflict, making decisions, and helping groups optimize their time. The completely revised third edition of this longtime go-to resource for novice and experienced facilitators provides new team-building exercises as well as updated information on virtual meetings, mediation, strategic planning, and much more. You'll also gain tips on maintaining the tone and flow of meetings, and will learn to determine when to delegate projects to individuals rather than assembling a group. Collaborative projects have become an increasingly prevalent feature of modern business strategies and workplace dynamics. But intentional, strategic facilitation is essential to making sure these groups and teams are effective. The Facilitator's Fieldbook provides readers the comprehensive tools and knowledge they need to help their teams--and, ultimately, their organizations--succeed.



The Racial Healing Handbook

Author : Anneliese A. Singh

Publisher : New Harbinger Publications

Page : 306 pages

File Size : 25,73 MB

Release : 2019-08-01

Category : Social Science

ISBN : 1684032725

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Book Description

A powerful and practical guide to help you navigate racism, challenge privilege, manage stress and trauma, and begin to heal. Healing from racism is a journey that often involves reliving trauma and experiencing feelings of shame, guilt, and anxiety. This journey can be a bumpy ride, and before we begin healing, we need to gain an understanding of the role history plays in racial/ethnic myths and stereotypes. In so many ways, to heal from racism, you must re-educate yourself and unlearn the processes of racism. This book can help guide you. The Racial Healing Handbook offers practical tools to help you navigate daily and past experiences of racism, challenge internalized negative messages and privileges, and handle feelings of stress and shame. You’ll also learn to develop a profound racial consciousness and conscientiousness, and heal from grief and trauma. Most importantly, you’ll discover the building blocks to creating a community of healing in a world still filled with racial microaggressions and discrimination. This book is not just about ending racial harm—it is about racial liberation. This journey is one that we must take together. It promises the possibility of moving through this pain and grief to experience the hope, resilience, and freedom that helps you not only self-actualize, but also makes the world a better place.



Retreats That Work

Author : Merianne Liteman

Publisher : John Wiley & Sons

Page : 560 pages

File Size : 45,78 MB

Release : 2012-06-29

Category : Business & Economics

ISBN : 1118429486

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Book Description

Based on the best-selling first edition, this greatly expanded and updated version contains forty-seven new activities, more information about how to design and lead retreats, and additional suggestions for how to recover when things go wrong. A CD-ROM allows you to print out chapters for distribution to key leaders, duplicate templates, and produce handouts for specific exercises. Whether you're planning to lead an offsite retreat for the first time or the ninety-ninth time, this easy-to-use, one-stop resource provides: Step-by-step instructions for leading a wide variety of tested exercises. Insight into establishing effective working relationships with clients. Information on what to include in your retreat designs. Suggestions for encouraging participants to speak up and play an active role. Tools for managing conflict. Guidance on making decisions during a retreat and changing course when necessary. Strategies for developing and implementing action plans. Tips for follow-up so you can keep the change train on track. Order your copy of this practical guide today!



Process-Based Facilitation

Author : Wayne J. Vick MBA CPF

Publisher : iUniverse

Page : 449 pages

File Size : 47,81 MB

Release : 2015-04-27

Category : Business & Economics

ISBN : 1491763116

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Book Description

Socrates used facilitative methods in teaching philosophy, and for good reason: They work! Fast forward to today, and managers, supervisors, consultants, trainers, and others are learning to use facilitative techniques to improve performance in the workplace and other areas that demand results. The authors of this series, led by an expert with twenty-five years of experience as a professional facilitator, provide a complete model of group facilitation in Process-Based Facilitation. In this first volume, they introduce the basic skills of facilitation, the process-based facilitation model, many facilitation methods, and evaluation of the facilitators methods and assessment of style. Inside, youll get: ? tested and proven facilitation planning methods, including dozens of worksheets; ? explanations on elements of the process-based facilitation model; ? Discussion reviews the seven values of facilitation and twelve core principles of facilitation; ? multiple methods to guide intervention as a facilitator; ? sixty-five articles describing concept models, frameworks, tools, and techniques of facilitation. Loaded with figures, tables, and worksheets, this book is easy to read, review, and most importantuse. Whether youre a novice or a professional, this book will help you apply facilitative techniques to succeed in and out of work.



Meeting Excellence

Author : Glenn M. Parker

Publisher : John Wiley & Sons

Page : 214 pages

File Size : 24,83 MB

Release : 2010-12-17

Category : Business & Economics

ISBN : 111804097X

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Book Description

Meeting Excellence is a comprehensive resource that provides a wide range of ready-to-use tools that have been developed and tested by a meeting initiative within Novartis Pharmaceuticals. It is based on years of research observing team meetings, examining existing meeting documents, and conducting a number of intensive individual interviews in the U.S. and Europe. This important book offers the information and tools needed to prepare, facilitate, and follow up on all your meetings. Step by step, Meeting Excellence shows how to Create an action-focused meeting agenda Ensure that everyone participates in discussion Deal with disruptive and inattentive people Develop a climate of trust among meeting participants Create and deliver effective meeting presentations Stay on track to achieve your meeting goals Achieve clear communication during a multicultural meeting Liven up a dreary and unproductive meeting Close your meeting on an upbeat and positive note Get action on team action items Improve meeting communications with line management Evaluate your meeting quickly and effectively Choose among various web-based meeting tools



School Portfolio Toolkit

Author : Victoria Bernhardt

Publisher : Routledge

Page : 337 pages

File Size : 13,24 MB

Release : 2013-10-02

Category : Education

ISBN : 1317922611

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Book Description

The School Portfolio Toolkit is a book that includes over 300 tools, strategies, templates, and examples for use in building school portfolios and for planning, implementing, and evaluating continuous school improvement. The Toolkit was written to support school personnel with the mechanics of putting together a school portfolio, as well as to offer processes and strategies to move whole school staffs into and through continuous improvement. The tools in the Toolkit will help staffs create, implement, and maintain school portfolios and begin the journey of continuous improvement. Each chapter deals with one topic related to the school portfolio and comprehensive school improvement, with related documents and tools. The School Portfolio Toolkit book provides templates, tools, examples, and strategies that will help you analyze your school's data, create a vision that is truly shared by the school staff, build a continuous school improvement plan to implement the school vision, formulate a leadership structure to implement the vision, involve parents, community, and business in implementing the vision, embed up to forty different powerful professional development designs into your school plan, evaluate your continuous school improvement work, and create a School Portfolio that will organize and serve as a framework for the continuation of this work



Advanced Facilitation Strategies

Author : Ingrid Bens

Publisher : Wiley + ORM

Page : 249 pages

File Size : 32,89 MB

Release : 2012-07-05

Category : Business & Economics

ISBN : 1118046765

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Book Description

From Ingrid Bens, the author of the best-selling book Facilitating with Ease!, comes the next-step resource for project leaders, managers, community leaders, teachers, and other facilitators who want to hone their skills in order to deal with complex situations. Advanced Facilitation Strategies is a field guide that offers practical strategies and techniques for working with challenging everyday situations. These proven strategies and techniques are based on experience gleaned from hundreds of facilitated activities in organizations of all sizes and in all sectors. Both novice and seasoned facilitators who have had firsthand experience designing and leading meetings will benefit from this reality-based playbook. Advanced Facilitation Strategies is filled with the information facilitators need to Become better at diagnosing facilitation assignments and creating effective process designs Broaden their repertoire of tools to make impromptu design changes whenever they are needed Learn to be more resilient and confident when dealing with dysfunctional situations and difficult people.