Fit to Serve


Book Description

This is the memoir of James C. Hormel—a man who grew up feeling different not only because his family owned the Hormel “empire” and lived in a twenty-six-bedroom house in a small Midwest town, but because he was gay at a time when homosexuality was not discussed or accepted. Outwardly he tried to live up to the life his father wanted for him—he was a successful professional, had married a lovely woman, and had children—but as vola-tile changes in the late 1960s impeded on the American psyche, Hormel realized that he could not hide his true self forever. Hormel moved to New York City, became an antiwar activist, battled homophobia, lost dear friends to AIDS, and set out to become America’s first openly gay ambassador, a position he finally won during the Clinton administration. Today, Hormel continues to fight for LGBT equality and gay marriage rights. This is a passionate and inspiring true story of the determination for human equality and for attaining your own version of the American Dream—life, liberty, and the pursuit of happiness without exception.




Service Failure


Book Description

What causes poor customer service? You might be surprised.




On Distant Service


Book Description

On July 18, 1924, a mob in Tehran killed U.S. foreign service officer Robert Whitney Imbrie. His violent death, the first political murder in the history of the service, outraged the American people. Though Imbrie's loss briefly made him a cause célèbre, subsequent events quickly obscured his extraordinary life and career. Susan M. Stein tells the story of a figure steeped in adventure and history. Imbrie rejected a legal career to volunteer as an ambulance driver during World War I and joined the State Department when the United States entered the war. Assigned to Russia, he witnessed the October Revolution, fled ahead of a Bolshevik arrest order, and continued to track communist activity in Turkey even as the country's war of independence unfolded around him. His fateful assignment to Persia led to his death at age forty-one and set off political repercussions that cloud relations between the United States and Iran to this day. Drawing on a wealth of untapped materials, On Distant Service returns readers to an era when dash and diplomacy went hand-in-hand.




Getting Service Right


Book Description

Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered.Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as: Company cultures that unwittingly discourage excellent customer service.Employees torn between following policy or serving the customer.Cost reduction efforts that actually increase the cost of service.Poor products and services that make it impossible to satisfy customers.Bad habits that make it difficult to listen to customers' needs.Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service.Note: the first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About I




The First Special Service Force


Book Description




These Men Have Seen Hard Service


Book Description

The extensive appendices will be of particular use to genealogists, Civil War enthusiasts, and historians, because they list the men in the regiment, and battle and camp casualties.







Homelessness


Book Description




Serve First, Lead Last


Book Description

To you, the reader, the servant leader that serves first, leads last--the leader who inspires those around them to be better by being a self-less and thoughtful leader.




First Special Service Force 1942–44


Book Description

This is a concise history of the unique integrated commando-style brigade of US and Canadian volunteers formed in 1942. Hand picked, and trained in airborne, amphibious, mountain and winter warfare, demolitions and close-quarter tactics, they left a combat legacy still recognized amongst today's Special Forces. This book explores the remarkable results the FSSF achieved in Italy in the harsh mountain fighting on the Winter Line, in the trenches of Anzio, and in the breakthrough to Rome. Accompanied by unique combat photography and illustrations of their distinctive uniforms, this is an insight into a famous, but little explored unit.