The Hidden Power of Your Customers


Book Description

Winning strategies to keep your existing customers coming back A business's current customer base needs to be considered among the company's most valuable assets. Discover the practical tools to preserve and grow this asset—and boost your business—by tapping into The Hidden Power of Your Customers. Existing customers are the key to ongoing business growth. They are the people who already know you and buy from you. Yet too many businesses allow their existing customers—their least expensive, most easily acquired sales—to slip away. Don't let this happen to you! Learn how to strengthen your business using social entrepreneur Becky Carroll's four keys to unleash The Hidden Power of Your Customers. This easy-to-read and practical guide features useful steps, inspirational stories, and real-world examples so you can create a customer strategy that keeps customers coming back (and telling their friends and colleagues). Reveals four keys to success: relevant marketing, orchestrated customer experience, customer-focused culture, and killer customer service Details a fundamental shift that needs to take place in how businesses treat their existing customers The author writes the blog "Customers Rock!" and is the Social Media Correspondent for NBC/7 San Diego




The Hidden Power of Advertising


Book Description

Robert Heath explores the science behind successful advertising by considering the differences between various memory states and the human aptitude for learning at levels of low involvement. Several successful brands are used as case studies.




Write Your Own Magic


Book Description

Write Your Own Magicshows you how you can use the incredible magical power of words to make your dreams a reality. This guidebook presents the three magic steps essential to manifesting exactly what you want, for dreams both big and small. There is no limit to what you can ask for as long as your requests hurt no one. For instance, you might want: ·vibrant health ·a fulfilling relationship ·greater happiness ·more money ·a better job ·stronger faith ·increased creativity and intuition All of this, and much more, can be brought into your life when you follow the step-by-step instructions in this magical guidebook. Write Your Own Magic will show you how to create original white magic spells that make your hopes and dreams come true. First, you'll learn how to determine your life's purpose. Next, you'll find out how to write magic that makes your dreams come true in six important areas-physical, spiritual, mental, financial, social, and intuitive. Finally, you'll discover how to use the hidden power of words-sacred names and secret writings, magic diaries and dissolving ink, along with other simple white magic techniques-to make your desires, hopes, and wishes come true!




The Hidden Wealth of Customers


Book Description

Introducing “return on relationship” with your most valued customers The traditional model of growing your business—by relying on employees in sales, marketing, and product development—is dying. Today’s most successful companies are taking a different approach: getting customers to market, sell, and create products for them. In assessing client value, most companies look at the money paid for their goods and services. But in this book, Customer Strategy Group CEO Bill Lee offers a compelling new vision for growth by maximizing your “return on relationship” with select customers—those that offer rich sources of hidden wealth. A different type of ROI, this strategy of making the most of your firm’s existing relationships is a modern approach to customer relations—one that yields a distinct business advantage. Illustrated by numerous case studies—Salesforce.com, SAS Institute, 3M, Microsoft, and others—The Hidden Wealth of Customers shows the value some customers can have by helping to market your offerings, penetrate foreign markets, leverage the demand-generating power of social media, build customer communities, improve innovation, and more. Lee explains how to effectively engage this crucial audience, which has the power to keep your strategy focused on important customer issues and increase profitability. When done right, your best customers will prospect for you while also speeding product adoption and improving customer satisfaction and long-term loyalty. Consider this book a blueprint for finally making the most out of your most valuable customer relationships.




The Hidden Power of Social Networks


Book Description

A powerful, visual framework helps managers discover how employees really communicate and collaborate to get work done - and helps them identify ways they can influence these social networks to improve performance and innovation. In The Hidden Power of Social Networks, Cross and Parker, experts in "social network analysis"—a technique that visually maps relationships between people in large, distributed groups - apply this powerful tool to management for the first time. Based on their in-depth study of sixty informal employee networks in well-known companies around the world, Cross and Parker show managers how to conduct a social network analysis of their organization.




Hidden Power


Book Description

An extraordinary work of history and original reporting that reveals the ways in which presidential marriages have affected the tone, character, and policies of twelve administrations, from Woodrow and Edith Wilson to George W. and Laura Bush. Each of the marriages that Kati Marton examines in this hugely appealing book offers up its own unexpected lessons about power and marriage, about the influence of presidential wives, and about the evolution of women's roles in the twentieth century. Based on private White House documents and on interviews with the participants and with eyewitnesses to presidential events, Hidden Power explores how both the personal dynamics and public faces of White House marriages have shaped our history. We see Edith Wilson literally running the government when her deeply beloved husband becomes ill; how the combination of Franklin Roosevelt's reassuring spirit and his wife's humility guided the country through Depression and war; how Bess Truman's loyalty, bluntness, and unpretentiousness were some of her husband's greatest resources; the superb and necessary diplomacy of Jacqueline Kennedy. We observe Lady Bird Johnson retaining her own compass in the face of massive criticism of her husb how Patricia Nixon's estrangement from her husband fed his paranoia; how the Fords reassured us after the debacles of Vietnam and Watergate; Rosalynn Carter's struggle to carve out new territory as first lady; the generally constructive role Nancy Reagan played, despite her frivolous reputation; the razor-sharp political instincts behind Barbara Bush's grandmotherly how Hillary Clinton saved her husband's presidency; and how Laura Bush provides emotional ballast for her husband. Here are the stories of the ultimate power couples-each one very different, but all of them informative, lively, and absolutely fascinating.




Hidden Power


Book Description

What should we make of the outsized role organized crime plays in conflict and crisis, from drug wars in Mexico to human smuggling in North Africa, from the struggle in Crimea to scandals in Kabul? How can we deal with the convergence of politics and crime in so-called 'mafia states' such as Guinea-Bissau, North Korea or, as some argue, Russia? Drawing on unpublished government documents and mafia memoirs, James Cockayne discovers the strategic logic of organized crime, hidden in a century of forgotten political--criminal collaboration in New York, Sicily and the Caribbean. He reveals states and mafias competing - and collaborating -- in a competition for governmental power. He discovers mafias influencing elections, changing constitutions, organizing domestic insurgencies and transnational terrorism, negotiating peace deals, and forming governmental joint ventures with ruling groups. And he sees mafias working with the US government to spy on American citizens, catch Nazis, try to assassinate Fidel Castro, invade and govern Sicily, and playing unappreciated roles in the Bay of Pigs fiasco and the Cuban Missile Crisis.




Unleash Your Hidden Powers


Book Description

This book will help you realize your explosive potential, improve concentration, hone your decision making skills and overcome fears that come in the way of achieving your targets. The author shares her analyses of the human mind and points to the road that promises success. You will learn to use self-hypnotism and train the mind to set goals that will make your life meaningful and find that concentration and meditation are the keys to a useful life. This book will help you accept yourself unhesitatingly and define your own parameters of success. Read it to live a fearless existence that will prove to be an example to all around you.




Your Network Is Your Net Worth


Book Description

An internationally known public speaker, entrepreneur, and marketing executive shares practical, up-to-date tips for mastering the skills of networking. Networking doesn’t have to be that frenzied old-school game of calendars packed with stuffy power lunches and sterile evenings at community business gatherings. We’ve entered a new era, one in which shifting cultural values and the explosion of digital technology enable us to network in vastly more efficient, more focused, and more enjoyable ways. A fresh take on How to Win Friends and Influence People, Your Network Is Your Net Worth is an entertaining, straightforward guide filled with revealing case studies, hands-on advice, and innovative strategies for building your network. Written by sought-after speaker, entrepreneur, and marketing executive Porter Gale, with a foreword by Apple evangelist and bestselling author Guy Kawasaki, this book shows you how to establish, expand, and nurture your connections both online and off. New ways to network are popping up every day—and Gale tells you how to make the most of them—but even traditional networking opportunities are not the same animals that they once were, and we need to shift our attitudes and approaches accordingly. Networking has evolved from a transactional game to a transformational process. Whereas once it was about power plays, now it’s about charting your own course, following your passions, and making meaningful connections, which in turn increase your happiness and productivity. In addition to chronicling her own rise from an ad agency intern to an in-demand consultant, Gale also shares the inspiring stories of so many others who live by this networking model: a military wife who connects with social media communities while her husband is deployed overseas, a young woman blog-ger battling leukemia, a dyslexic politician who wins elections by telling stories, and the CEO of a Major League Baseball team who once made a phone call that changed the course of his life. When you focus on your passions and reorganize your networking around your values and beliefs, you will discover the kind of lasting relationships, personal transformation, and, ultimately, tangible wealth that are the foundation for happiness and success. With a message both timely and important, Your Network Is Your Net Worth is the definitive handbook to Networking 2.0.




How to Use ESP


Book Description