Mayo Clinic Values


Book Description




Management Lessons from the Mayo Clinic (PB)


Book Description

Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries. Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service. By examining the operating principles that guide every management decision at this legendary healthcare institution, the authors Demonstrate how a great service brand evolves from the core values that nourish and protect it Extrapolate instructive business lessons that apply outside healthcare Illustrate the benefits of pooling talent and encouraging teamwork Relate historical events and perspectives to the present-day Mayo Clinic Share inspiring stories from staff and patients An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.




The Mayo Clinic


Book Description

A photo-filled history of the world-renowned medical center, based on the award-winning PBS documentary by Ken Burns, Erik Ewers, and Christopher Loren Ewers. On September 30, 1889, W.W. Mayo and his sons Will and Charlie performed the very first operation at a brand-new Catholic hospital in Rochester, Minnesota. It was called Saint Mary’s. The hospital was born out of the devastation of a tornado that had struck the town six years earlier, after which Mother Alfred Moes of the Sisters of Saint Francis told the Mayos that she had a vision of building a hospital that would “become world renowned for its medical arts.” Based on the film by acclaimed documentary filmmaker Ken Burns, The Mayo Clinic: Faith, Hope, Science chronicles the history of this unique organization, from its roots as an unlikely partnership between a country doctor and a Franciscan order of nuns to its position today as a worldwide model for patient care, research, and education. Featuring more than 400 compelling archival and modern images, as well as the complete script from the film, the book demonstrates how the institution’s remarkable history continues to inspire the way medicine is practiced there today. In addition, case studies reveal patients, doctors, and nurses in their most private moments as together they face difficult diagnoses and embark on uncertain treatments. The film and this companion book tell the story of an organization that has managed to stay true to its primary value: The needs of the patient come first. Together they make an important contribution to the critical discussions about the delivery of health care today in America—and the world.




Ethics in Health Administration: A Practical Approach for Decision Makers


Book Description

Given the many advances in technology as well as the ongoing discussion of health care reform post-Affordable Care Act, today’s healthcare administrators require a strong foundation in practice-based ethics to confront the challenges of the current healthcare landscape. Ethics in Health Administration, Fourth Edition focuses on the application of ethics to the critical issues faced by today's healthcare administrators. After establishing a foundation in the theory and principles of ethics, the text encourages students to apply ethics to such areas change, regulation, technology and fiscal responsibility. Thoroughly updated, the Fourth Edition includes 12 new, contemporary case studies that encourage students to apply ethics. A new chapter on the Ethics in the Epoch of Change stresses major changes in healthcare, including the digital revolution, population health, ethics temptations and ethic resilience. Other chapters have been revised to include new cases, and more.




Gifts of Her Spirit


Book Description

A poignant collection of poems written by a dedicated Franciscan sister and the former hospital administrator of Saint Marys Hospital during a lifetime of dedication, this is a work that celebrates the seasons of life and brings insight—and a smile—to readers everywhere. During her fifty-five-year career at Saint Marys Hospital in Rochester, Minnesota, Sister Mary Brigh Cassidy remained a common person with uncommon capabilities. To whatever position she held, she brought a business acumen that was legendary, though she was quick to dismiss her extraordinary gifts for leadership as ordinary. Even though she worked tirelessly as the hospital administrator, caring for patients and leading the hospital through unparalleled growth, she found time at the end of her busy days to write poetry and reflect on spirituality, nature, and a life dedicated to service. Composed between the years of 1928 and 1968, the poems in Gifts of Her Spirit paint a picture of life through the Great Depression, World War II and post-war events—though, like Emily Dickinson and Jane Austen, Cassidy created her own world of words that was parallel to, but separate from, the great events around her. Her poetry often uses images from nature to capture the beauty and poignancy found in the seasons of the church and in the seasons of life—each with its own purpose, challenges, and rewards. Gifts of Her Spirit is a curation of approximately sixty of Cassidy’s poems, all arranged according to the Liturgical Calendar of the Catholic Church. From limericks to meditations, they gesture gently to the beauty of nature’s surroundings, provide strength for life’s challenges, and encourage the reader to look within themselves and to eternity. For those who knew Cassidy, her life itself was a gift of the Spirit. For those who read these poems, the wonder of that gift is revealed through her words.




Mayo Clinic: The Integrative Guide to Good Health


Book Description

This compendium on healthy living from the trusted Mayo Clinic organization combines two home health books into one must-have resource. Anyone looking to improve health in a safe, smart, innovative, and minimally-invasive way will want this guide. The book teaches what integrative medicine is„the medical movement to incorporate treatments that were once thought questionable but now are scientifically proven to work into everyday therapies, combining those alternative methods with traditional medicine to produce best results. The book offers a revolutionary approach to healing by highlighting ways that integrative medicine addresses not only the physical body but also the mind and spirit. With this trifold view of wellness in mind, the book covers topics like meditation, homeopathy, acupuncture, reflexology, herbs and supplements, and more, giving readers new solutions to their health issues.




Foundations of Human Resource Development, Third Edition


Book Description

The third edition of this classic is a must-have text for the human resource development (HRD) profession. It has with brand-new material on the impact of technology, globalization, and emerging business trends on HRD practice. Human Resource Development is a large field of practice but a relatively young academic discipline. For the last two decades, Foundations of Human Resource Development has fulfilled the field's need for a complete and thoughtful foundational text. This essential text provides an up-to-date overview of the HRD profession, along with the terminology and processes required for sound HRD research and practice. Readers will gain a basic understanding of • HRD models and theories that support best practice • History and philosophical foundations of the field • HRD's role in learning, performance, and change in organizations This new edition has been updated throughout and contains new chapters on assessment, technology, globalization, and future challenges. Examples of best practices are included, along with variations in core thinking, processes, interventions, tools, and much more. This must-have reference will help both practitioners and academics add clarity to their professional journeys.




The Value of Sharing


Book Description

The Mayo brothers, knowing the importance of sharing, enter a career in which they can share their knowledge, skills, and money with sick people and other doctors.




Live Younger Longer


Book Description

Most of us want to live a long, healthy life, but how do we do that? Drawing upon lessons from his own life, Mayo Clinic cardiologist Stephen Kopecky offers a holistic, evidence-based approach to preventing common diseases and chronic illnesses and living a longer life of pleasure and purpose. In the past century, the leading causes of death around the world have shifted from infectious diseases to long-term chronic illnesses. What’s killing us today isn’t so much flu or tuberculosis, but heart disease and cancer. In fact, more than 1.2 million Americans die from these two diseases each year. Paradoxically, these chronic diseases are a consequence of living longer than ever. But even if we’re living longer, are we living better? The overwhelming number of people now living under the burden of chronic illness indicates otherwise. After surviving two bouts of cancer, Dr. Stephen Kopecky, M.D set out to discover the behaviors people can adopt to live longer lives free of chronic illnesses and diseases. What he discovered was that the answer lies in just six habits that require small changes to your daily life, but reap big results long-term. From adopting better diet and exercise habits to managing stress and sleep, these behaviors will not only preserve your health, they can improve your quality of living and extend your life. The secret, however, lies not just in the steps themselves but in how you accomplish them. This book offers in-depth insights on: The best foods to eat and why Increasing physical activity and improving fitness Why your sleep habits matter The dangers of stress and what to do about them The true impact of alcohol and tobacco on our bodies How to make changes that will last a lifetime After 30 years of research in the field of cardiovascular disease prevention, Dr. Kopecky is sharing what he’s learned from his practice and own personal experience about staying healthy, preventing chronic illnesses, and living younger longer.