The Management of Staff Sickness Absence in the National Probation Service


Book Description

This NAO report examines sick leave in the National Probation Service, which was running at 12.3 days per person in the 2004-05 period at a cost of £31.6 million. A number of recommendations have been set out as follows. That the National Probation Directorate should agree with the Chief Probation Officer a consistent minimum standard for collecting and reporting sickness absence data in their areas. This in turn could be used to produce comparative analyses, and offer a basis to diagnose the causes of sickness absence. An upgrade in some areas of their information technology systems should occur, so that better management information can be compiled. All probation areas should implement the mandatory elements of the national policy on sickness absence. All Chief Officers should review their action plans for reducing sickness absence. Sickness absence should be managed effectively but sympathetically, by including return to work interviews, along with a means of distinguishing between avoidable and unavoidable sickness absences, and addressing the culture of absenteeism. Long term sickness absence should be reviewed as a matter of urgency. Policies relating to work/life balance should be implemented nationally.




Professionalism in Probation


Book Description

This book explores probation staff understandings of professionalism in the aftermath of the Transforming Rehabilitation (TR) reforms to services in England and Wales. Drawing on the sociology of the professions, this book offers an original and timely contribution to the criminal justice literature, examining the ways in which professionalism in probation has been reshaped and renegotiated in response to the market logic that has dominated public services in recent decades. The case of the TR reforms offers a useful platform for exploring broader shifts in understandings of professionalism. This book demonstrates the ways in which professionalism in probation can be understood as a discourse through which professionals are expected to be receptive to the demands of multiple stakeholders – offenders, taxpayers, the state, and, additionally, the market. It situates TR in a marketising continuum, the logical endpoint of a period of reform that has sought to discipline staff and reshape their understandings of professionalism. Written in a clear and direct style, this book is essential reading for researchers engaged in probation, rehabilitation, criminal justice, and organizational and professional studies.




The Termination of the PFI Contract for the National Physical Laboratory


Book Description

In 1998, the Department of Trade and Industry (DTI) and Laser, a special purpose company jointly owned by Serco Group plc and John Laing plc, signed a 25-year long Private Finance Initiative (PFI) contract. Laser would build and manage new facilities for the National Physical Laboratory (NPL), comprising 16 linked modules, containing over 400 laboratories, and replacing many existing buildings. The planned cost of the new buildings was approximately £96 million. The DTI would pay Laser a unitary charge, of £11.5 million (1998 prices) a year once the new buildings were ready, the charge increasing annually based on the increase in retail prices. The project suffered considerable construction delays and difficulties in achieving the specification for some parts of the buildings, mainly due to deficient design. In December 2004, it was agreed to terminate the PFI contract. The DTI paid Laser £75 million for its interest in the new buildings. This was the first termination of a major PFI contract involving serious non-performance. This report examines the problems that led to the termination, why these problems arose, how the Department managed them and the value for money consequences of the termination. The report finds that the DTI successfully transferred risk in the PFI contract to the private sector, but that the project risks could have been reduced with firmer control and better communication. Up to and including the termination, the Department's investment in the new facilities was about £122 million (March 2005 prices). In return, the Department secured an asset valued at £85 million and for which all but eight of more than 400 laboratories should be capable of being made to meet its specification in full. The private sector reported a loss of at least £100 million.




Dictionary of Probation and Offender Management


Book Description

Covers new ideas and concepts as well as the established probation lexicon, including institutional, legal, political and theoretical terms used in the discipline and importing concepts from the disciplines of sociology, criminology and psychology.







Dictionary of Forensic Psychology


Book Description

Over the past decade, forensic psychology has grown rapidly as a subject, with an increasing number of forensic psychologists working in demanding roles in prisons, secure training facilities, and high, medium and low security healthcare facilities as well as other parts of the criminal justice system. This Dictionary is designed to meet the needs of both students and practitioners. It contains approximately 100 entries on key terms and concepts, arranged alphabetically and contributed by leading academic and practicing forensic psychologists.




The National Programme for IT in the NHS


Book Description

The National Programme for Information Technology in the NHS (the Programme) is a ten year programme to use information technology (IT) to reform the way the NHS in England uses information, and hence to improve services and the quality of patient care. The core of the Programme will be the NHS Care Records Service, but other elements include x-rays accessible by computer, electronic transmission of prescriptions, and booking of first outpatient appointments. The Programme was launched in 2002, and is now run by an agency, NHS Connecting for Health. This report examines: the progress made in delivering the systems against the original plans and costs (part 1); steps taken by the Department of Health, the agency and the NHS to deliver the Programme (part 2); how the IT systems have been procured (part 3); how the NHS is preparing to use the systems (part 4). The NAO estimates the gross cost of the Programme will be £12.4 billion to 2013-14. Although the pilot NHS Care Records Service will not be in place until late 2006, almost two years late, and other milestones have been deferred, the NAO reports substantial progress with the Programme. Management systems are in place, contracts were placed quickly and achieved large reductions in prices from bidders, and contract terms include important safeguards to secure value for money. Deployments of operational systems have begun, and several additional tasks have been delivered that were outside the original brief. Three key areas are identified which present significant challenges to the successful implementation of the Programme: ensuring IT suppliers continue to deliver systems that meet the needs of the NHS, to agreed timescales without further slippage; ensuring NHS organizations play a full part in implementing the systems; winning the support of NHS staff and the public in making the best use of the systems to improve services. The NAO report makes a number of recommendations for future management of the Programme.




Fines Collection


Book Description

Fines are the most common sentence imposed by Magistrates' courts in England and Wales, covering a range of crimes including motoring offences, drug offences, criminal damage and TV licence evasion. In the year 2004-05, penalties totalling £352 million were imposed, with £75 million cancelled and £222 million collected. Following on from an earlier report (HCP 672, session 2001-02, ISBN 0102914508) published in 2002, the NAO has examined whether the changes made in practices and procedures have resulted in improvements to the enforcement and collections of fines. It is estimated that a 25 per cent reduction in the number of legally cancelled fines would result in potential savings of £6.9 million per year and prompter payment of fines would yield further annual savings of almost one million pounds. Although a series of measures have been introduced by the Department for Constitutional Affairs to improve the system, over two thirds of the cases examined required enforcement action before the offender made any payments. A number of recommendations for further improvements are made, including in relation to developing performance indicators; prompter collection of fines, including making payment facilities (including cash) available at each court; focusing staff resource allocation on the early stages of enforcement; and addressing IT problems caused by the delay of the Libra system




Progress on Tackling Pensioner Poverty


Book Description

The 2002 report Tackling pensioner poverty: encouraging take-up of entitlements (ISBN 0102919577) examined efforts by the Department for Work and Pensions to increase the take-up of benefits by pensioners. It was followed by a report from the Committee of Public Accounts (ISBN 0215009347) that made a number of recommendations. This report looks at the changes the Department have made against those recommendations and the challenges that remain. The overall conclusion is that the Pension Service has made substantial progress in helping pensioners secure their entitlements, using new and thought through approaches. However there is more to be done. This report is accompanied by a technical report that describes the methodology and findings in greater detail.




Using the Contract to Maximise the Likelihood of Successful Project Outcomes


Book Description

This report is one of a series of studies by the NAO which examine key factors involved in improving project performance in defence equipment procurement, with the aim of establishing best practice in relation to a theoretical 'gold standard' developed by assessing and comparing results of overseas and commercial operations. Following on from the first report in the series (HCP 30, session 2005-06, ISBN 0102932611) which identified the contract as a key component of project control, this report sets out recommendations on how the Ministry of Defence and its industry partners can best use the contract to maximise the likelihood of successful project outcomes. (It does not examine methods (competitive or otherwise) the MoD might pursue to select a potential supplier, as the effective use of competition will be the subject of a future report). More information on the evidence underlying the recommendations in this report and the gold standard criteria developed can be found on the website: www.naodefencevfm.org