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The Ombudsman for Banking Services Handbook

Author :

Publisher : Juta and Company Ltd

Page : 154 pages

File Size : 16,83 MB

Release : 2013

Category : Banks and banking

ISBN : 9780702185410

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Book Description

"The Ombudsman for Banking Services (OBS) provides a dispute resolution service to bank customers who are unhappy with the services and products provided by their bank. The OBS is known and respected for its independence and impartiality and for the fairness of its decisions on what are often very contentious and intricate issues. The proven integrity and reasonableness of the OBS in these matters has been, and continues to be, appreciated by banks and customers alike."--Back cover.



Ombudsman for Banking Services and Investments

Author : Gerard Blokdyk

Publisher : Createspace Independent Publishing Platform

Page : 144 pages

File Size : 35,30 MB

Release : 2018-05-23

Category :

ISBN : 9781719443517

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Book Description

How likely is the current Ombudsman for Banking Services and Investments plan to come in on schedule or on budget? What tools and technologies are needed for a custom Ombudsman for Banking Services and Investments project? Can we do Ombudsman for Banking Services and Investments without complex (expensive) analysis? How do you determine the key elements that affect Ombudsman for Banking Services and Investments workforce satisfaction? how are these elements determined for different workforce groups and segments? Does our organization need more Ombudsman for Banking Services and Investments education? This easy Ombudsman for Banking Services and Investments self-assessment will make you the dependable Ombudsman for Banking Services and Investments domain master by revealing just what you need to know to be fluent and ready for any Ombudsman for Banking Services and Investments challenge. How do I reduce the effort in the Ombudsman for Banking Services and Investments work to be done to get problems solved? How can I ensure that plans of action include every Ombudsman for Banking Services and Investments task and that every Ombudsman for Banking Services and Investments outcome is in place? How will I save time investigating strategic and tactical options and ensuring Ombudsman for Banking Services and Investments costs are low? How can I deliver tailored Ombudsman for Banking Services and Investments advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Ombudsman for Banking Services and Investments essentials are covered, from every angle: the Ombudsman for Banking Services and Investments self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Ombudsman for Banking Services and Investments outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Ombudsman for Banking Services and Investments practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Ombudsman for Banking Services and Investments are maximized with professional results. Your purchase includes access details to the Ombudsman for Banking Services and Investments self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book.



The Organizational Ombudsman

Author : Charles L. Howard

Publisher : American Bar Association

Page : 678 pages

File Size : 15,7 MB

Release : 2010

Category : Law

ISBN : 9781604427783

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Book Description

This book provides a detailed rationale for the creation of ombudsman offices; suggestions for structuring and documenting an ombudsman program and how to address issues that arise in litigation; a comprehensive presentation of various legal issues associated with organizational ombudsman programs;and numerous examples of how ombudsmen function in their organizations to illustrate how they are effective in addressing issues that people would not otherwise raise.



The Global Findex Database 2017

Author : Asli Demirguc-Kunt

Publisher : World Bank Publications

Page : 228 pages

File Size : 28,19 MB

Release : 2018-04-19

Category : Business & Economics

ISBN : 1464812683

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Book Description

In 2011 the World Bank—with funding from the Bill and Melinda Gates Foundation—launched the Global Findex database, the world's most comprehensive data set on how adults save, borrow, make payments, and manage risk. Drawing on survey data collected in collaboration with Gallup, Inc., the Global Findex database covers more than 140 economies around the world. The initial survey round was followed by a second one in 2014 and by a third in 2017. Compiled using nationally representative surveys of more than 150,000 adults age 15 and above in over 140 economies, The Global Findex Database 2017: Measuring Financial Inclusion and the Fintech Revolution includes updated indicators on access to and use of formal and informal financial services. It has additional data on the use of financial technology (or fintech), including the use of mobile phones and the Internet to conduct financial transactions. The data reveal opportunities to expand access to financial services among people who do not have an account—the unbanked—as well as to promote greater use of digital financial services among those who do have an account. The Global Findex database has become a mainstay of global efforts to promote financial inclusion. In addition to being widely cited by scholars and development practitioners, Global Findex data are used to track progress toward the World Bank goal of Universal Financial Access by 2020 and the United Nations Sustainable Development Goals. The database, the full text of the report, and the underlying country-level data for all figures—along with the questionnaire, the survey methodology, and other relevant materials—are available at www.worldbank.org/globalfindex.



Impact Evaluation in Practice, Second Edition

Author : Paul J. Gertler

Publisher : World Bank Publications

Page : 444 pages

File Size : 15,16 MB

Release : 2016-09-12

Category : Business & Economics

ISBN : 1464807809

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Book Description

The second edition of the Impact Evaluation in Practice handbook is a comprehensive and accessible introduction to impact evaluation for policy makers and development practitioners. First published in 2011, it has been used widely across the development and academic communities. The book incorporates real-world examples to present practical guidelines for designing and implementing impact evaluations. Readers will gain an understanding of impact evaluations and the best ways to use them to design evidence-based policies and programs. The updated version covers the newest techniques for evaluating programs and includes state-of-the-art implementation advice, as well as an expanded set of examples and case studies that draw on recent development challenges. It also includes new material on research ethics and partnerships to conduct impact evaluation. The handbook is divided into four sections: Part One discusses what to evaluate and why; Part Two presents the main impact evaluation methods; Part Three addresses how to manage impact evaluations; Part Four reviews impact evaluation sampling and data collection. Case studies illustrate different applications of impact evaluations. The book links to complementary instructional material available online, including an applied case as well as questions and answers. The updated second edition will be a valuable resource for the international development community, universities, and policy makers looking to build better evidence around what works in development.



International Libel and Privacy Handbook

Author : Charles J. Glasser, Jr.

Publisher : John Wiley & Sons

Page : 594 pages

File Size : 43,66 MB

Release : 2013-01-31

Category : Business & Economics

ISBN : 1118420497

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Book Description

An indispensable survival guide for anyone in the media industry and the lawyers who serve them Especially now, in an age of instant global access through digital media, it is vitally important that journalists, authors and publishers, as well as the lawyers who serve them, be fully up on the laws governing media, worldwide. The ultimate resource for all the media content providers and purveyors, this fully updated and expanded Third Edition of the critically-acclaimed handbook offers you instant access to relevant libel and privacy laws and important legal rulings in the Europe, Asia, the Middle East and the Americas. It clearly and concisely explains risks publishers should know about prior to publication, steps they can take in order to avoid legal conflicts, and legal defences available to them in the event of a claim. Offers nation-by-nation summaries of libel and privacy law written by local practitioners in an easy-to-use reference format Expanded to include coverage of important emerging territories--Mexico, Israel, and Argentina, et al--as well as the latest libel and privacy rulings Features new chapters on emerging media markets--including Israel, Mexico, Argentina, Jordan, and others--as well as valuable updates to the Middle East section Provides updates on all major media markets and nations, along with coverage of changes in libel laws in key jurisdictions, including Australia, the UK, Hungary and Germany





Bank Failure

Author :

Publisher :

Page : 44 pages

File Size : 39,45 MB

Release : 1988

Category : Bank examination

ISBN :

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Consumer Financial Dispute Resolution in a Comparative Context

Author : Shahla F. Ali

Publisher : Cambridge University Press

Page : 283 pages

File Size : 43,53 MB

Release : 2013-03-14

Category : Law

ISBN : 110732856X

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Book Description

Nearly all major global financial centres have developed systems of consumer financial dispute resolution. Such systems aim to assist parties to resolve a growing number of monetary disputes with financial institutions. How governments and self-regulatory organizations design and administer financial dispute resolution mechanisms in the context of increasingly turbulent financial markets is a new area for research and practice. Consumer Financial Dispute Resolution in a Comparative Context presents comparative research about the development and design of these mechanisms in East Asia, North America and Europe. Using a comparative methodology and drawing on empirical findings from a multi-jurisdictional survey, Shahla F. Ali examines the emergence of global principles that influence the design of financial dispute resolution models, considers the structural variations between the ombuds and arbitration systems, and offers practical proposals for reform.