People Manager's Pocketbook


Book Description

Another popular title from Ian Fleming on ways to manage difficult people and their problems. The People Manager's Pocketbook uses a practical and effective 'Signs/Reasons/Solutions' structure. Problem areas include: the poor performer, difficult individual, reluctant team player, persistent late-comer, slow learner, isolated individual and unsupportive boss. '...practical and rich in common sense', reported Management Today journal.




People Managers


Book Description

Describes ways to manage difficult people and their problems. Problem areas include: the poor performer, difficult individual, reluctant team player, persistent late-comer, slow learner, isolated individual and unsupportive boss.




Key Account Manager's Pocketbook


Book Description

The new, 2nd edition of the Key Account Manager's Pocketbook gives practical advice on how to keep and develop important customers, thereby maximising ongoing revenue streams, reducing sales costs, improving investment planning and increasing market knowledge. It opens by describing the key account manager's role and then goes on to describe how to rise up the so-called customer perception ladder, moving from a simple commodity supplier to developing a solid, long-term business partnership with your key customers. The author next explains how to develop the 'key account development plan', how to increase your influence with the decision-maker in your key account (relationship management) and how to win new business. The final chapter runs through the essential steps of key account handling. There are short exercises throughout which, if carried out, will help to reinforce the key learning points.




Manager's Pocketbook


Book Description

The Manager's Pocketbook is aimed at team leaders, supervisors and people managers of all levels. The 5th edition of this popular title in the Pocketbook Series will be published in March 2014. Using the acronym POLCA, the pocketbook teaches the five essential management skills: 'P' for 'planning'; 'O' for 'organising'; 'L' for 'leading'; 'C' for 'coaching/correcting'; and, 'A' for 'achieving'. There is a separate chapter on each of these five skills, preceded by an overview of the manager's role. The Manager's Pocketbook is extensively illustrated and concisely presented, reflecting the lively, right-brained approach that author John Townsend has developed throughout his long career in helping managers excel and deal with the many challenges they face.




Management Models Pocketbook


Book Description

Models that explain what happened, that predict what will happen and that reveal how to get results are described in The Management Models Pocketbook - a practical resource for trainers, coaches and facilitators, and a ready-reference for managers. The range of models described, 10 in total, includes John Adair's action centred leadership model, Bruce Tuckman's team development and behaviour model, Eric Berne's parent-adult-child theory of transactional analysis and John Boyd's OODA decision-making model. There are models too covering delegation, motivation and communications. For each model described, author Mike Clayton outlines the problem that the model addresses, explains how it works (first an overview followed by a more detailed explanation) and uses examples to demonstrate how it works in practice. A diagrammatic view of each model and references to related models add to the practical approach. According to the 5-star review on Amazon: 'This is a brilliant book. The author has clearly and simply explained the models and how they apply to everyday business. A must for every training professional.'




Construction Project Manager’s Pocket Book


Book Description

The second edition of the Construction Project Manager’s Pocket Book maintains its coverage of a broad range of project management skills, from technical expertise to leadership, negotiation, team building and communication. However, this new edition has been updated to include: revisions to the CDM regulations, changes to the standard forms of contract and other documentation used by the project manager, the impact of BIM and emerging technologies, implications of Brexit on EU public procurement, other new procurement trends, and ethics and the project manager. Construction project management activities are tackled in the order they occur on real projects, with reference made to the RIBA Plan of Work throughout. This is the ideal concise reference which no project manager, construction manager, architect or quantity surveyor should be without.




Induction Pocketbook


Book Description

First impressions count! A well-planned and thoughtful induction process will give new employees a sense of belonging and lead to greater motivation and productivity. The Induction Pocketbook examines ways of introducing a successful programme at all levels. It looks at the benefits of induction, who to involve in delivering induction (not just personnel staff!) and who should receive induction (not just newcomers!). There are further chapters on what to include in the induction programme, when and where it should take place and how to evaluate the induction. Finally, there is a series of checklists (one for each stage of the process) and a case study.




360 Degree Feedback Pocketbook


Book Description

To 360 degree feedback is one of the most powerful experiences a person can have in the workplace, according to Tony Peacock the author of The 360 Degree Feedback Pocketbook. In this book he shows how feedback can be used for personal development, self-awareness, identification of talent and how in flatter organisational structures it will help management obtain a richer picture of team members. The focus of these reviews is all about how people behave, the work activities they undertake and how feedback is given to facilitate change. This book guides the reader through the whole process, starting with any concerns individuals may have and overcoming objections, followed by the pluses and minuses of developing in-house systems, or using external providers. How to handle confidentiality and feedback, and the way sharing of development plans are undertaken are explained in an easy step-by-step format.




Workplace Politics Pocketbook


Book Description

It's the number one cause of stress and its adverse effects cost the economy billions. Workplace politics has bad press, with the vast majority of people linking it to behaviour without integrity. But, according to David Bancroft-Turner - managing director of the Academy for Political Intelligence, one of the UK's leading authorities on organisational politics - it is possible for individuals to develop and apply a set of skills and behaviours that will counter the negative effects of workplace politics and create a positive work environment for the benefit of all concerned. His Workplace Politics Pocketbook explains how this is done. He identifies the four main types of political 'animal' - the clever fox, the wise owl, the innocent sheep and the determined mule - describing their behaviour patterns and explaining how to develop the essential skills of political astuteness. The book emphasises the importance of understanding how our beliefs about people and the organisation we work for affect the political climate. A reader questionnaire helps put this into perspective. In conclusion, Bancroft-Turner looks at the important questions when developing a political intelligence master plan.