Author : Andy D. Neely
Publisher : FT Press
Page : 426 pages
File Size : 32,54 MB
Release : 2002
Category : Business & Economics
ISBN :
The Performance Prism takes a radically different look at performance measurement, and sets out explicitly to identify how managers can use measurement data to improve business performance.
Author : Erik Sebastian Wödl
Publisher : diplom.de
Page : 88 pages
File Size : 20,31 MB
Release : 2013-08-09
Category : Business & Economics
ISBN : 3954896095
The world of today forces companies to rigorously concentrate on key terms like ‘customer satisfaction’, ‘performance boosting’ and ‘performance measurement’. A famous tool for that was developed by Kaplan & Norton who introduced the balanced scorecard. But, Kaplan & Norton mainly concentrate on two stakeholders – the customer and the shareholder. As Neely, Adams and Kennerley (2002) claim, this is not far-reaching enough. A company must consider more stakeholders (e.g. the supplier, the employee and further more) as their approach of the performance prism explains. But, Neely and his colleagues did not explain in detail how to apply their performance prism to the departmental level, and how to connect it to a remuneration system. Here, the actual book gives brand-new ideas and tools for a consistent application of the developed framework to the departmental level. This book concentrates especially on the stakeholder approach of Neely, Adams and Kennerley which will be improved by the ‘stakeholder matrix’, and connected by the development of the ‘multidimensional performance appraisal table’ to performance evaluation. This is the second book of Erik Wödl regarding performance measurement.
Author : Stefano Biazzo
Publisher : Springer Science & Business Media
Page : 142 pages
File Size : 12,17 MB
Release : 2012-01-05
Category : Business & Economics
ISBN : 364224761X
Do we really know the critical phenomena that are linked to how enterprises function and the dynamics of their relationships with customers, suppliers and competitors? Are their decision-making processes founded upon a set of performance measurements that were accurately designed and systematically elaborated? The above questions are the focus of this book, as is the following premise: enterprises need a system to measure their critical performances so they can be managed effectively; metaphorically speaking, enterprises need a “management dashboard” to serve as a navigational aid. A dashboard to show – with as few distortions as possible – the pattern of key variables that characterizes the specific formula enterprises use to face their competitive and social environment.
Author : Steve Paton
Publisher : McGraw Hill
Page : 553 pages
File Size : 39,24 MB
Release : 2011-01-16
Category : Business & Economics
ISBN : 0077141261
Operations Management is all around us and is integral to every industry. Using contemporary and engaging examples this brand new text book brings to life fundamental Operations Management principles and theories that are applicable to both manufacturing and service situations, reflecting the very latest developments in this dynamic field.
Author : Mike Bourne
Publisher : Edward Elgar Publishing
Page : 136 pages
File Size : 26,78 MB
Release : 2023-09-06
Category : Business & Economics
ISBN : 180392229X
This Concise Introduction describes current approaches to measuring and managing performance in organisations and offers insights into how they may need to evolve as the working environment changes. It demonstrates the need to see performance management in the context of the culture and leadership of the organisation and not as a standalone activity.
Author : BPP Learning Media
Publisher : BPP Learning Media
Page : 529 pages
File Size : 17,1 MB
Release : 2009-07-01
Category : Business & Economics
ISBN : 0751776017
The Association of Chartered Certified Accountants (ACCA) is the global body for professional accountants. With over 100 years of providing world-class accounting and finance qualifications, the ACCA has significantly raised its international profile in recent years and now supports a BSc (Hons) in Applied Accounting and an MBA.BPP Learning Media is an ACCA Official Publisher. Paper P5 Advanced Performance Management is an optional paper at Professional level. It builds on the performance management techniques introduced in Paper F5. There is also a significant element of strategic thinking and thus P5 has links with paper P3 Business Analysis. The syllabus looks at external factors that affect the organisation's performance such as stakeholders. Internal factors are also considered including the design features of effective performance management information and monitoring systems. Ethics is introduced as a key ACCA topic. Finally, the syllabus considers the impact of current developments in management accounting and performance management on organisational performance.This examiner-reviewed Study Text covers all that you need to know for P5. It features plenty of recent case studies illustrating key syllabus areas and questions to hone your understanding of what you have just read. This paper tests your application of knowledge so these studies and questions are key learning tools. You will also find up-to-date information on the latest management theories and techniques which feature highly in this paper. Then there are plenty of exam tips to guide your study and help you focus on what is essential to know. Now it's up to you.BPP Learning Media is the publisher of choice for many ACCA students and tuition providers worldwide. Join them and plug into a world of expertise in ACCA exams.
Author : Kurt Verweire
Publisher : SAGE
Page : 356 pages
File Size : 39,90 MB
Release : 2004-12-23
Category : Business & Economics
ISBN : 9781412901550
Linking various disciplines and management functions, Integrated Performance Management provides the reader with a concrete framework to manage organizations successfully. The authors do not isolate a single strategy to manage performance. Instead, the book focuses on a range of strategies providing the reader with an introduction to each one. The concepts under analysis were developed through intense dialogue with business managers. While maintaining academic rigour, Integrated Performance Management presents ideas that students will find relevant outside of the classroom. Postgraduate and MBA students in a range of areas including strategy, accounting, finance, operations management, marketing, leadership and human resource management will find this book useful.
Author : Filippos Siakavaras
Publisher : BoD – Books on Demand
Page : 286 pages
File Size : 37,24 MB
Release : 2021-06-17
Category : Business & Economics
ISBN : 3754309307
The purchasing function has been put in a leading position in many business sectors in recent years in terms of its impact on a company's competitiveness and consequently the company's value. Therefore, it is crucial to understand how the activities of this function are being accounted for and measured. This book addresses the hypothesis if the currently existing performance measuring tools and the role given to the purchasing function are valid and sufficient. Based on best practices (e.g. automotive) it investigates on what processes purchasing departments should focus on. The findings during a conducted research and the generated results have been taken as the basis for deriving an example for measuring the contribution of the purchasing function and its performance. It was found that the methodology was successful in measuring the contribution while making the influenced factors transparent. An applied case study based on best practices delivered the basis for a new target setting system in the form of measurement criteria for purchasing departments. This book presents a derived system that is valid and applicable in a real life environment. This book presents an adjusted way of measuring the performance of purchasing departments by introducing new ways. A methodology for the objective assessment of the contributing factors by defining the role of purchasing, its tasks, goals and direct and indirect influence on the company's value by using a scorecard system. The proposed system has been put in practice for validation. This book provides a significant step in understanding performance measurement of the purchasing function. The proposed methodology constitutes a scientific advancement, successful in quantifying (through a catalogue of criteria) the measurement of a purchasing department's performance, for the assessment of the purchasing function's contribution to the company's value (financial and non-financial contributors). Further views on the current role of purchasing in the automotive industry, if its role should be changed in the future as well as how the results of purchasing influences the company's performance are contained, too. In summary, this book is about increasing the awareness of the influence on capabilities and the impact of purchasing actions. The development of a criteria catalogue to measure correctly the monetary and non-monetary influence of the activities of purchasing to drive the company's value in a positive way.
Author : Bernard Marr
Publisher : Routledge
Page : 309 pages
File Size : 36,25 MB
Release : 2009-02-04
Category : Business & Economics
ISBN : 113643769X
Performance management is at the top of agendas in most government and public organizations, as well as many not-for-profit organizations. In this follow up to his successful book, Strategic Performance Management, the author focuses on the unique challenges public sector organizations face when tackling the issues of strategic performance management. Drawing on his extensive experience of working with numerous government, public sector, and not-for-profit organizations over the author covers: * The context of decision making in the public sector * The significance of the use of budgeting for performance management, and the impact of performance measurements on budgets * A huge range of underpinning cases and examples from the public sector, including cases on the Home Office and the NHS in the UK, and the US Air Force For senior executives in the public sector and government, and for faculty and students in the field this is the authoritative strategic level treatment of this fast-growing area.
Author : Michael Armstrong
Publisher : Kogan Page Publishers
Page : 273 pages
File Size : 20,32 MB
Release : 2017-12-03
Category : Business & Economics
ISBN : 0749481218
Armstrong's Handbook of Performance Management addresses all areas of performance management, from performance pay and giving feedback to managing underperformers and having difficult conversations, so organizations can optimize staff performance. This fully updated and restructured 6th edition analyzes traditional as well as the latest developments in performance management including the shift from ratings and annual reviews. Veteran HR expert Michael Armstrong examines where these new approaches should be embraced and where traditional methods of performance management may be preferable. Packed with examples, exercises, checklists and new case studies from organizations such as Microsoft, IBM and Expedia, this book remains the most authoritative and engaging textbook on performance management. Supporting online resources for Armstrong's Handbook of Performance Management include an instructor's manual, a student's manual, lecture slides, a glossary of terms and a literature review.
