POWER


Book Description

No other individual has had as broad an impact on the auto industry during the past fifty years as Dave Power. Dave’s persistence in getting auto executives to listen to customer concerns was key to the across-the-board rise in car quality, and the influence of his J.D. Power and Associates rankings has permanently raised the bar on customer satisfaction. Enhanced with anecdotal quotes from Dave as well as dozens of industry insiders, POWER is a compelling study of an intelligent, polite, market-research wonk who unblinkingly spoke truth to power, and ended up making customer satisfaction a watchword not just in automotive but in all manufacturing and service industries. Foreword by CNBC's Bill Griffeth




Marketing Innovations in the Automotive Industry


Book Description

This book proposes that, within the automotive industry, revised marketing principles and innovative marketing strategies are needed to address more effectively the unprecedented challenges posed by the modern digital revolution. The starting point for these proposals is a thorough analysis of the evolution of marketing in the industry across three ages of technological innovations – the mechanical, the electronic, and the digital. The main objectives are first, to illustrate how study of the past can help carmakers as they move forward into the unknown, and second, to identify the main choices that they will face. The central premise is that unusual times call for unusual strategies. By mining the past in order to foresee likely future developments regarding competition and marketing strategies within the car industry, the book will appeal both to researchers and to present or future managers in the automotive and other innovation-driven sectors.










Product Variety in Automotive Industry


Book Description

This book is about the history of product variety in the US automotive industry from the black Ford-T to hot-rodders and easy-riders up to latest trends. It focuses on the dual structure of automotive industry in the United States: on one hand, relatively few and large companies producing cars that apparently achieve a degree of market power through product differentiation, and on the other hand, a relatively small niche market with distinct and smaller producers offering specialty equipment to enhance the performance, appearance, and handling of vehicles. The book presents novel results from an in-depth study with implications for both economic theory and the management of product variety.​




Automotive Marketing


Book Description










Corporate Power and the Market


Book Description

This dissertation is an examination of the sociological debate over the nature of corporate power and the market for consumer goods in modern society. Two sociological theoretical positions, the pluralist/functionalist and the elite/class, are compared and contrasted with respect to this issue. A conception of meta-power is developed. These conceptions are critically tested by applying them to the automobile industry and the development of the meanings and design of the automobile, in particular, the controversial meanings and designs associated with those non-transportation themes subsumed under the notion of "performance." The focus is the development of high performance cars, in particular the "muscle car" or "super car" designs that were marketed in the mid-1960s even in the face of mounting criticism regarding the horsepower race, energy consumption, pollution, and safety. It was found that hot rodding functioned as a complementary behavior pattern which was selectively incorporated and supported by the industry in the 1950s and 1960s. Without this support and without the increasingly powerful automobiles provided by the industry, hot rodding would not have developed into the market or the spectacular sport it has. The performance market of the 1960s is thus a structured outcome of the industry's actions in the 1950s to develop and incorporate hot rod themes. This dissertation shows the utility of the conception of power in terms of meta-power and relational control. The emphasis on structural variables and interaction systems provides a sociological orientation to power that is missing in the predominant approaches to power. As such, it is able to comprehend situations as involving the exercise of power which would not be considered as such by the traditional approach. This enables the terms of reference to be expanded and a more adequate representation of social reality to be comprehended in sociological analysis.