Book Description
"To succeed in business you must learn how to recognize and avoid the Toxic Client. With useful stories everyone can relate to, Toxic Client will show you how to handle the problem customers" -- From Amazon.com.
Author : Garrett Sutton
Publisher : Success DNA
Page : 0 pages
File Size : 33,16 MB
Release : 2016-05
Category : Business & Economics
ISBN : 9781944194031
"To succeed in business you must learn how to recognize and avoid the Toxic Client. With useful stories everyone can relate to, Toxic Client will show you how to handle the problem customers" -- From Amazon.com.
Author : Windy Dryden
Publisher : Springer
Page : 421 pages
File Size : 25,74 MB
Release : 2019-02-26
Category : Psychology
ISBN : 3030027236
This practice-focused resource demonstrates effective uses of Rational Emotive Behavior Therapy methods and techniques in treating clients across various conditions, settings, and subgroups. Client problems featured include both those often associated with REBT (e.g., anxiety, depression, anger) and others noted for complex presentations, difficulties with engagement, and impasses (e.g., addictions, suicidality, psychosis). Challenging treatment populations are covered as well, including women, couples, families, elder and pediatric clients, clients with disabilities, and sexual minorities. These stimulating cases show how well the diversity of clients and their concerns is matched by the flexibility of techniques and applications within REBT. In each chapter, expert therapists: · Identify concepts in REBT especially suited to approaching the problem or population. · Outline best REBT practices in assessment and treatment of the client(s). · Survey evidence-based non-REBT approaches most useful in complementing REBT. · Provide a brief case example representing appropriate REBT in action. · Assess their use of REBT in treating the problem or members of the population. A bedrock text for REBT scholar-practitioners, REBT with Diverse Populations and Problems is a testimony to the continuing usefulness of the therapy and its adaptability as client populations emerge and as the contexts of client problems evolve in response to a demanding world.
Author : Andrew Kolbasovsky
Publisher : W. W. Norton & Company
Page : 388 pages
File Size : 37,69 MB
Release : 2008-02-26
Category : Psychology
ISBN : 9780393705355
Everything mental health clinicians need to know about the medical conditions of their patients. People seeking therapy for mental health issues often also have medical problems such as diabetes, AIDS, asthma, or heart conditions. As a therapist, should you ignore the medical conditions that your clients may have, and simply stick to what you’re trained in, healing the mind and not focusing on medical or bodily issues? Or, should you inquire about any medical issues during intake and give them full attention? As a non-medically trained practitioner, how much should you really be expected to know about these issues? These answers and more can be found in this book. Geared specifically to nonmedically trained mental health professionals, it gives practitioners a better understanding of exactly how physical health issues play out in the context of mental health issues, equipping clinicians with the information necessary to more effectively create and manage a comprehensive psychotherapeutic treatment regimen.
Author : Andrew Sobel
Publisher : Simon and Schuster
Page : 269 pages
File Size : 48,75 MB
Release : 2001-02-21
Category : Business & Economics
ISBN : 0743215095
Finally, the book that all professionals frustrated with fleeting client loyalty and relentless price pressure have waited for—the first in-depth, guide to developing lasting client relationships. Millions of people in this country earn their livings by serving clients, and their numbers are growing every day. Unfortunately, far too few develop the skills and strategies needed to rise to the top in a world where clients have almost unlimited access to information and expertise. Clients for Life sets forth a comprehensive framework for how professionals in all fields can develop breakthrough relationships with their clients and enjoy enduring client loyalty. Supported by more than 100 case studies and wisdom gleaned from interviews with dozens of leading CEOs and prominent business advisors, Clients for Life identifies what clients really want and lays out the core qualities that distinguish the client advisor—an irreplaceable resource—from the expert for hire, a tradable commodity. Readers will learn, for example, to develop selfless independence, which tempers complete emotional, intellectual, and financial independence with a powerful commitment to client needs; to become deep generalists and overcome the narrow perspective caused by specialization; to systematically build lifelong trust; and to cultivate the power of synthesis—big-picture thinking—that is so highly valued by clients. Portraits of history's most famously successful advisors, including Machiavelli, Sir Thomas More, and J. P. Morgan, underscore these timeless qualities that modern professionals need to develop to excel in today's competitive environment.
Author : Bonnie Siegler
Publisher : Artisan Books
Page : 209 pages
File Size : 22,39 MB
Release : 2018-02-20
Category : Business & Economics
ISBN : 1579658334
In a world where every business, brand, product, and service needs a strong visual identity, it’s critical for clients and creative professionals to work together. And the key to success, as with any relationship, is communication. In Dear Client, award-winning graphic designer Bonnie Siegler offers an invaluable step-by-step guide to how to talk so creatives will listen, and how to listen when creatives talk. Written as a series of honest, friendly lessons—“Know What You Like,” “Decide Who Will Decide,” “Focus Groups Suck,” “Don’t Say ‘Make It Yellow,’ Say ‘Make It Sunny,’” “Serve Lunch During Lunchtime Meetings”—it shows exactly how to deal with the subjectivity, emotional pitfalls, and occasional chaos of a creative partnership. Here’s how to articulate your visual goals and set a clear, consistent direction. How to give feedback that works and avoid words that inhibit creative thinking. How to be open to something you didn’t imagine. And most of all, how to have fun, save money, and get the results you want.
Author : Mitch Abblett
Publisher : WW Norton
Page : 369 pages
File Size : 18,33 MB
Release : 2013-05-28
Category : Psychology
ISBN : 0393708314
How to warm up to the clients that stop you cold. Have you experienced the anger, fear, doubt, and frustration that most clinicians feel but rarely put words to? Have you ever overreacted to a client in session or found yourself overwhelmed by the work with that client in your caseload? Are you looking for tools to manage your most “difficult” clients? Chances are, you’re like all other clinicians: At times you play “tug-of-war” with those in your care. The Heat of the Moment in Treatment is for clinicians looking to explore, reassess, and transform the way they treat their most difficult clients. With carefully designed mindfulness-based exercises, self-assessments, and skill development activities, this workbook helps clinicians understand their own role in therapeutic interactions, as well as how to proactively respond to tough client behavior in ways that improve the prospects for successful treatment. Author Mitch Abblett acts as a sensitive, expert guide, laying out a roadmap for the toughest of clinical encounters that almost all therapists face, whether seasoned or just starting out. His use of relatable metaphors, rhetorical questions, and stories from his own experience allows readers to reflect upon their own psychotherapy practice without feeling like there is one right way to deal with challenging clients. The Heat of the Moment in Treatment will help clinicians move beyond assumptions and reactive impulses to their “difficult” clients. Readers will gain proactive clinical leadership skills, while learning how to expand mindful awareness of self and others to access compassion and empathy for any client—even when the “heat” of moment-to-moment interaction in session is hard to tolerate.
Author : Richard W. Halstead
Publisher : John Wiley & Sons
Page : 132 pages
File Size : 31,37 MB
Release : 2015-05-13
Category : Psychology
ISBN : 1119169526
This monograph instructs counselors on how to better recognize, understand, and treat clients’ underlying problems. The model presented helps uncover the origin of these core concerns, provides a means to address them, and challenges counselors to move beyond the DSM to better serve their clients. This framework will also assist counselors in providing more targeted treatment plans. *Requests for digital versions from the ACA can be found on wiley.com. *To request print copies, please visit the ACA website.
Author : American Bar Association. House of Delegates
Publisher : American Bar Association
Page : 216 pages
File Size : 39,50 MB
Release : 2007
Category : Law
ISBN : 9781590318737
The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.
Author : David H. Maister
Publisher : Simon and Schuster
Page : 269 pages
File Size : 13,37 MB
Release : 2012-12-11
Category : Business & Economics
ISBN : 1471105687
In today's highly competitive realm of professional service firms, the quest for individual stardom is at an all-time high. The temptation to rack up the most billable hours and out-perform one's fellow advisers is often irresistible. But it is also shortsighted and terribly counterproductive, according to world-renowned authority and acclaimed author David Maister. In this groundbreaking book, Maister issues a much-needed wake-up call to today's professional service firms. Arguing that a far greater contribution to a firm's success can come from those who find fulfilment in seeing other's succeed rather than those who assume the role of "most valuable player". The author outlines and discusses in detail the nine key "people" issues upon which successfully managed and profitable organisations rely. Supporting his findings with a range of compelling data, Maister demonstrates how and why firms that emphasise the highest standards of employee professionalism are invariably more financially successful than those that don't.
Author : DeLanne A. Simmons
Publisher :
Page : 100 pages
File Size : 31,28 MB
Release : 1980
Category : Community health nursing
ISBN :