Author : Lora Arduser
Publisher : Atlantic Publishing Company
Page : 248 pages
File Size : 35,4 MB
Release : 2017-01-19
Category : Business & Economics
ISBN : 1620230720
Author : Sondra J. Dahmer
Publisher : Van Nostrand Reinhold Company
Page : 162 pages
File Size : 48,47 MB
Release : 1996
Category : Business & Economics
ISBN : 9780442021108
The demand for a skilled waitstaff has never been greater. The Waiter and Waitress Training Manual can help the reader to develop the consummate service skills required to capture repeat business and handle all phases of the job efficiently. This expanded edition reflects current customer preferences and restaurant practices.
Author : Sondra J. Dahmer
Publisher : Wiley
Page : 162 pages
File Size : 18,64 MB
Release : 1995-11-27
Category : Business & Economics
ISBN : 9780471287186
This expanded Fourth Edition reflects current customer preferences and restaurant practices by including straightforward coverage of how to: Manage crisis situations. Foresee and prevent accidents. Abide by government food sanitation regulations. Handle service electronically in today's computerized dining establishments.
Author : Lora Arduser
Publisher : Atlantic Publishing Company
Page : 72 pages
File Size : 36,52 MB
Release : 2003
Category : Business & Economics
ISBN : 0910627207
"These step-by-step guides on a specific management subject range from finding a great site for your new restaurant to how to train your wait staff and literally everything in between. They are easy and fast -to-read, easy to understand and will take the mystery out of the subject. The information is "boiled down" to the essence. They are filled to the brim with up to date and pertinent information."
Author : Barbara J. Mitchell
Publisher : [Burnaby, B.C.] : Ministry of Education
Page : 170 pages
File Size : 16,65 MB
Release : 1978
Category :
ISBN :
Author : Merritt Tierce
Publisher : Anchor
Page : 226 pages
File Size : 43,40 MB
Release : 2015-06-09
Category : Fiction
ISBN : 0345807138
"Sharp and dangerous and breathtaking.... A defiant story about a young woman choosing the life and motherhood that is best for her, without apology.” —Roxane Gay, bestselling author of Bad Feminist Marie is a waitress at an upscale Dallas steakhouse, attuned to the appetites of her patrons and gifted at hiding her private struggle as a young single mother behind an easy smile and a crisp white apron. It’s a world of long hours and late nights, and Marie often gives in to self-destructive impulses, losing herself in a tangle of bodies and urgent highs as her desire for obliteration competes with a stubborn will to survive. Pulsing with a fierce and feral energy, Love Me Back is an unapologetic portrait of a woman cutting a precarious path through early adulthood and the herald of a powerful new voice in American fiction.
Author : British Columbia. Dept. of Education. Tourist Services Consultant
Publisher :
Page : 75 pages
File Size : 28,36 MB
Release : 1961
Category :
ISBN :
Author : Edward E. Sanders
Publisher :
Page : 0 pages
File Size : 50,24 MB
Release : 2002
Category : Food service management
ISBN : 9780130926265
For undergraduate Hospitality/Travel/Tourism courses that focus on waiter/waitress training and service of food. Ideal as a competency-based training guide or simply as a reference manual for specific service questions, this all-inclusive book explains the key aspects and responsibilities of today's food servers. It contains broad and in-depth coverage on everything a good waiter or waitress will need to know to be successful in this very competitive and dynamic profession from restaurant industry statistics to how tips are calculated, the importance of poise and posture, the use of place settings, menu knowledge, the presentation of wine, recognizing the nonverbal cues and prompts of guests, understanding guest paging systems and touch-screen terminals, handling complaints, and much more. Self-contained chapters flow in a logical sequence and establish a step-by-step procedure for understanding and learning appropriate server skills.
Author : Hotelier Tanji
Publisher : Createspace Independent Publishing Platform
Page : 0 pages
File Size : 37,70 MB
Release : 2013-10-05
Category : Food service
ISBN : 9781492733164
Declares 101 standard operating practise (SOP) notes for hospitality students. Website (www.hospitality-school.com).
Author : Renee Evenson
Publisher : AMACOM Div American Mgmt Assn
Page : 239 pages
File Size : 11,50 MB
Release : 2011
Category : Business & Economics
ISBN : 0814416411
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition ofCustomer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.
