Higher Learning in America, 1980-2000


Book Description

"The next decade promises to be a challenging one for colleges and universities. This book explains why... The essays provide an informative historical guide of the past decade while also looking into the future of higher education." -- Christian Science Monitor.







Time for Results


Book Description




Education, Training and the Future of Work II


Book Description

This volume focuses on the recent changes in education and training policy, mainly in the UK. The considerable developments of past years and the ways in which they have affected both education and training are examined. The contributors analyse the methods by which we educate our workforce, and look closely at the kind of training now offered to those in work. The chapters in this reader cover: * the role of the state * how economic factors influence education * national education and training policy * the political factor. Other countries including Germany are looked at, and there is reflection on the ways in which the 'new' industry led qualifications such as NVQs have fared. There is careful analysis as to how much the political climate of the time influenced developments. There is thorough research to back up claims made throughout the book, and many practical examples are referred to. What emerges is an incisive examination of current trends in education and the workplace.







Delivering Satisfaction and Service Quality


Book Description

Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every library that wants to win satisfied customers and bring those that have strayed back into the library, here are proven tools to assess needs and improve service.