Author : Karl Albrecht
Publisher : Grand Central Publishing
Page : 228 pages
File Size : 14,65 MB
Release : 1990
Category : Business & Economics
ISBN : 9780446390927
The acclaimed bestseller that revolutionized the way American companies think about their customers, Service America! is a must-read for executives, entrepreneurs, and managers who want to catch the tidal wave of change sweeping the economy.
Author : Karl Albrecht
Publisher : McGraw-Hill Companies
Page : 332 pages
File Size : 12,42 MB
Release : 2002
Category : Business & Economics
ISBN :
In this world of technological commerce customer loyalty is waning. This guide, using innovative techniques and methodologies combined with real-life examples, provides insight into strategies to confront the either do it bigger or do it better imperative and the truth of what service means.
Author : Norm Stamper
Publisher : Hachette UK
Page : 336 pages
File Size : 48,29 MB
Release : 2016-06-07
Category : Political Science
ISBN : 1568585411
The police in America belong to the people -- not the other way around. Yet millions of Americans experience their cops as racist, brutal, and trigger-happy: an overly aggressive, militarized enemy of the people. For their part, today's officers feel they are under siege -- misunderstood, unfairly criticized, and scapegoated for society's ills. Is there a fix? Former Seattle Police Chief Norm Stamper believes there is. Policing is in crisis. The last decade has witnessed a vast increase in police aggression, misconduct, and militarization, along with a corresponding reduction in transparency and accountability. It is not just noticeable in African American and other minority communities -- where there have been a series of high-profile tragedies -- but in towns and cities across the country. Racism -- from raw, individualized versions to insidious systemic examples -- appears to be on the rise in our police departments. Overall, our police officers have grown more and more alienated from the people they've been hired to serve. In To Protect and Serve, Stamper delivers a revolutionary new model for American law enforcement: the community-based police department. It calls for fundamental changes in the federal government's role in local policing as well as citizen participation in all aspects of police operations: policymaking, program development, crime fighting and service delivery, entry-level and ongoing education and training, oversight of police conduct, and -- especially relevant to today's challenges -- joint community-police crisis management. Nothing will ever change until the system itself is radically restructured, and here Stamper shows us how.
Author : Gary Sinise
Publisher : Thomas Nelson
Page : 305 pages
File Size : 15,67 MB
Release : 2019-02-12
Category : Biography & Autobiography
ISBN : 1400208130
Discover the moving, entertaining, never-before-told story of how one man found his calling: to see that those who defend this country and its freedoms are never forgotten. As a kid in suburban Chicago, Gary Sinise was more interested in sports and rock 'n' roll than reading or schoolwork. But when he impulsively auditioned for a school production of West Side Story, he found his true purpose--or so it seemed. Within a few years, Gary and a handful of friends created what became one of the most exciting and important new theater companies in America. From its humble beginnings in a suburban Chicago church basement and eventual move into the city, the Steppenwolf Theatre Company launched a series of groundbreaking productions, igniting Gary's career along with those of John Malkovich, Joan Allen, Gary Cole, Laurie Metcalf, Jeff Perry, John Mahoney, and countless others. Television and film came calling soon after, and Gary starred in Of Mice and Men (which he also directed) and The Stand before taking the role that would change his life in unforeseeable ways: Lieutenant Dan in the Academy Award-winning Forrest Gump. The military community's embrace of the character of the disabled veteran was matched only by the depth of Gary's realization that America's defenders had not received all the honor, respect, and gratitude their sacrifices deserve. In the aftermath of the September 11 attacks, this became Gary's new calling. Grateful American, now a New York Times bestseller, documents Gary's dedication to working tirelessly on behalf of those who serve this country, sharing stories about how he has: Entertained more than a half million troops around the world playing bass guitar with his Lt. Dan Band Raised funds on behalf of veterans Founded the Gary Sinise Foundation with a mission to serve and honor America's defenders, veterans, first responders, their families, and those in need Grateful American is the moving, entertaining, profoundly gripping story of how one man found his life's work: to see that those who defend this country and its freedoms are never forgotten. Praise for Grateful American: "Gary Sinise writes as he lives, and as the artist and actor he has always been: with American authenticity, purpose, and a conviction that is inseparable from his nature." --Tom Hanks, actor and filmmaker "No entertainer alive today has visited and performed more for our troops at veterans hospitals and military bases all over the world than Gary Sinise. For years his foundation has built 'smart homes' for our troops that were severely wounded in combat. The book is called Grateful American, and I promise that after you read it you will be grateful for what Gary has accomplished and contributed to our country. He's truly one of a kind." --Clint Eastwood, actor, director, producer, and musician
Author : Karen L. Ishizuka
Publisher : Verso Books
Page : 318 pages
File Size : 36,61 MB
Release : 2016-03-01
Category : Social Science
ISBN : 178168863X
The political ferment of the 1960s produced not only the Civil Rights Movement but others in its wake: women's liberation, gay rights, Chicano power, and the Asian American Movement. Here is a definitive history of the social and cultural movement that knit a hugely disparate and isolated set of communities into a political identity--and along the way created a racial group out of marginalized people who had been uncomfortably lumped together as Orientals. The Asian American Movement was an unabashedly radical social movement, sprung from campuses and city ghettoes and allied with Third World freedom struggles and the anti-Vietnam War movement, seen as a racist intervention in Asia. It also introduced to mainstream America a generation of now internationally famous artists, writers, and musicians, like novelist Maxine Hong Kingston. Karen Ishizuka's definitive history is based on years of research and more than 120 extensive interviews with movement leaders and participants. It's written in a vivid narrative style and illustrated with many striking images from guerrilla movement publications. Serve the People is a book that fills out the full story of the Long Sixties.
Author : William A. Taylor
Publisher : Modern War Studies (Hardcover)
Page : 0 pages
File Size : 17,37 MB
Release : 2016
Category : History
ISBN : 9780700623204
Chronicles the changing nature of American military service from World War II to the Iraq and Afghanistan Wars, including who serves and how. It argues that military service plays a vital role in American democracy, both abroad and at home.
Author : Lary M. Dilsaver
Publisher : Rowman & Littlefield
Page : 507 pages
File Size : 47,60 MB
Release : 2016-02-18
Category : Science
ISBN : 1442256842
Now in a fully updated edition, this invaluable reference work is a fundamental resource for scholars, students, conservationists, and citizens interested in America's national park system. The extensive collection of documents illustrates the system's creation, development, and management. The documents include laws that established and shaped the system; policy statements on park management; Park Service self-evaluations; and outside studies by a range of scientists, conservation organizations, private groups, and businesses. A new appendix includes summaries of pivotal court cases that have further interpreted the Park Service mission.
Author : Suzanne E. Smith
Publisher : Harvard University Press
Page : 288 pages
File Size : 20,55 MB
Release : 2010-02-25
Category : Business & Economics
ISBN : 9780674036215
In the “hush harbors” of the slave quarters, African Americans first used funerals to bury their dead and to plan a path to freedom. Similarly, throughout the long struggle for racial equality in the 20th century, funeral directors aided the cause by honoring the dead while supporting the living. Here is their story.
Author : Eric Grundset
Publisher :
Page : 880 pages
File Size : 12,5 MB
Release : 2008
Category : History
ISBN :
By offering a documented listing of names of African Americans and Native Americans who supported the cause of the American Revolution, we hope to inspire the interest of descendents in the efforts of their ancestors and in the work of the National Society of the Daughters of the American Revolution.
Author : Merline Pitre
Publisher : University of Oklahoma Press
Page : 398 pages
File Size : 26,31 MB
Release : 2018-04-19
Category : Social Science
ISBN : 0806161604
Texas Southern University is often said to have been “conceived in sin.” Located in Houston, the school was established in 1947 as an “emergency” state-supported university for African Americans, to prevent the integration of the University of Texas. Born to Serve is the first book to tell the full history of TSU, from its founding, through the many varied and defining challenges it faced, to its emergence as a first-rate university that counts Barbara Jordon, Mickey Leland, and Michael Strahan among its graduates. Merline Pitre frames TSU’s history within that of higher education for African Americans in Texas, from Reconstruction to the lawsuit that gave the school its start. The case, Sweatt v. Painter, involved student Heman Marion Sweatt, who was denied entry to the University of Texas Law School because he was black. Pitre traces the tortuous measures by which Texas legislators tried to meet a provision of the state’s constitution that called for the establishment and maintenance of a “branch university for the instruction of colored youths of the State.” When the U.S. Supreme Court ruled in 1950 that the UT Law School’s efforts to remain segregated violated the U.S. Constitution, the future of the institution that would become Texas Southern University in 1951 looked doubtful. In its early years the university persevered in the face of state neglect and underfunding and the threat of merger. Born to Serve describes the efforts, both humble and heroic, that faculty and staff undertook to educate students and turn TSU into the thriving institution it is today: a major metropolitan university serving students of all races and ethnicities from across the country and throughout the world. Launched during the early civil rights movement, TSU has a history unique among historically black colleges and universities, most of which were established immediately after the Civil War. Born to Serve adds a critical chapter to the history of education and integration in the United States.
