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The Culture Map

Author : Erin Meyer

Publisher : PublicAffairs

Page : 289 pages

File Size : 25,87 MB

Release : 2014-05-27

Category : Business & Economics

ISBN : 1610392590

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Book Description

An international business expert helps you understand and navigate cultural differences in this insightful and practical guide, perfect for both your work and personal life. Americans precede anything negative with three nice comments; French, Dutch, Israelis, and Germans get straight to the point; Latin Americans and Asians are steeped in hierarchy; Scandinavians think the best boss is just one of the crowd. It's no surprise that when they try and talk to each other, chaos breaks out. In The Culture Map, INSEAD professor Erin Meyer is your guide through this subtle, sometimes treacherous terrain in which people from starkly different backgrounds are expected to work harmoniously together. She provides a field-tested model for decoding how cultural differences impact international business, and combines a smart analytical framework with practical, actionable advice.



Philosophical Tools for Technological Culture

Author : Larry A. Hickman

Publisher : Indiana University Press

Page : 236 pages

File Size : 21,37 MB

Release : 2001-02-22

Category : Philosophy

ISBN : 9780253108647

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Book Description

"Hickman['s]... style of pragmatism provides us with flexible, philosophical 'tools' which can be used to analyze and penetrate various technology and technological cultural problems of the present. He, himself, uses this toolkit to make his analyses and succeeds very well indeed." -- Don Ihde A practical and comprehensive appraisal of the value of philosophy in today's technological culture. Philosophical Tools for Technological Culture contends that technology -- a defining mark of contemporary culture -- should be a legitimate concern of philosophers. Larry A. Hickman contests the perception that philosophy is little more than a narrow academic discipline and that philosophical discourse is merely redescription of the ancient past. Drawing inspiration from John Dewey, one of America's greatest public philosophers, Hickman validates the role of philosophers as cultural critics and reformers in the broadest sense. Hickman situates Dewey's critique of technological culture within the debates of 20th-century Western philosophy by engaging the work of Richard Rorty, Albert Borgmann, Jacques Ellul, Walter Benjamin, JÃ1⁄4rgen Habermas, and Martin Heidegger, among others. Pushing beyond their philosophical concerns, Hickman designs and assembles a set of philosophical tools to cope with technological culture in a new century. His pragmatic treatment of current themes -- such as technology and its relationship to the arts, technosciences and technocrats, the role of the media in education, and the meaning of democracy and community life in an age dominated by technology -- reveals that philosophy possesses powerful tools for cultural renewal. This original, timely, and accessible work will be of interest to readers seeking a deeper understanding of the meanings and consequences of technology in today's world.



The Service Culture Handbook

Author : Jeff Toister

Publisher :

Page : 188 pages

File Size : 48,74 MB

Release : 2017-03-23

Category :

ISBN : 9780692842003

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Book Description

Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction. Praise for The Service Culture Handbook: "The Service Culture Handbook provides the poignant inspiration and practical instruction for the difficult work of transforming a service culture into one that is distinctive, successful, and permanent." -Chip R. Bell, author of Kaleidoscope: Delivering Innovative Service That Sparkles "Though research continues to uncover the astonishing impact of customer-focused cultures on customer loyalty and business results, few organizations know how to get there. Jeff Toister unlocks that mystery through this practical (and fun to read!) guide to developing a culture that really works." -Brad Cleveland, founding partner and former CEO, International Customer Management Institute



Tools of Culture

Author : Andrew Edmund Goble

Publisher :

Page : 315 pages

File Size : 35,47 MB

Release : 2009

Category : East Asia

ISBN : 9780924304538

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Book Description

This important collection addresses aspects of Japanese human and material interactions in East Asia from the late eleventh through the late sixteenth centuries, a period coincident with Japan's late classical and medieval eras. The collection broadens our understanding of Japanese history, by departing from a traditional focus on Japanese history as a phenomenon essentially limited to the Japanese archipelago, and expands the horizons of that history to encompass the ubiquity of overseas contacts and the constant circulation of people, experiences, and objects. Each chapter provides a different perspective on the interactions--travel, trade, texts, religion, poetry, medicine, and art--rippling through Japanese society and across the waters that joined Japan and the continent.



Great Mondays: How to Design a Company Culture Employees Love

Author : Josh Levine

Publisher : McGraw Hill Professional

Page : 238 pages

File Size : 29,53 MB

Release : 2018-12-28

Category : Business & Economics

ISBN : 1260132358

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Book Description

Build a dynamic work culture that inspires employees and promotes organizational growth Evidence shows culture drives fiscal performance. It’s no secret that a toxic work culture can drive away employees and drive down profits. Creating a dynamic work culture that promotes both employee and business growth is key to ensuring an organization’s success. However, culture is a moving target and hard to get right. In Great Mondays, brand strategist Josh Levine introduces a proven formula for building and managing a workplace culture that maximizes employee engagement, performance, and retention for long-term business success. Written in a punchy, outcomes-driven style, Great Mondays reveals the six components for driving culture change in any type of organization: •Purpose: the motivating force—the North Star of an organization that both inspires and guides•Values: the powerful culture guardrails that establish behavioral expectations of employees and leaders•Behaviors: the culturally-aligned symptoms and actions of a work culture•Recognition: the ways in which organizations can more effectively reward employees•Rituals: the regular activities that create and strengthen relationships between individuals •Cues: the physical and behavioral reminders designed to reconnect everyone to the organization’s purpose and goals for the futureWith real-life case studies drawn from Silicon Valley heavy hitters, prominent nonprofits, major corporations, and respected universities, leaders of all levels will find expert guidance and proven strategies they can put to use to create a dynamic culture where employees thrive and business grows.



Living in a Technological Culture

Author : Hans Oberdiek

Publisher : Routledge

Page : 172 pages

File Size : 34,18 MB

Release : 2005-11-02

Category : Philosophy

ISBN : 1134911165

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Book Description

Technology is no longer confined to the laboratory but has become an established part of our daily lives. Its sophistication offers us power beyond our human capacity which can either dazzle or threaten; it depends who is in control. Living in a Technological Culture challenges traditionally held assumptions about the relationship between `man-and-machine'. It argues that contemporary science does not shape technology but is shaped by it. Neither discipline exists in a moral vacuum, both are determined by politics rather than scientific inquiry. By questioning our existing uses of technology, this book opens up wider debate on the shape of things to come and whether we should be trying to change them now. As an introduction to the philosophy of technology this will be valuable to students, but will be equally engaging for the general reader.



Cultural Software

Author : J. M. Balkin

Publisher : Yale University Press

Page : 354 pages

File Size : 38,37 MB

Release : 1998-01-01

Category : Law

ISBN : 9780300084504

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Book Description

In this book J. M. Balkin offers a strikingly original theory of cultural evolution, a theory that explains shared understandings, disagreement, and diversity within cultures. Drawing on many fields of study--including anthropology, evolutionary theory, cognitive science, linguistics, sociology, political theory, philosophy, social psychology, and law--the author explores how cultures grow and spread, how shared understandings arise, and how people of different cultures can understand and evaluate each other's views. Cultural evolution occurs through the transmission of cultural information and know-how--cultural software--in human minds, Balkin says. Individuals embody cultural software and spread it to others through communication and social learning. Ideology, the author contends, is neither a special nor a pathological form of thought but an ordinary product of the evolution of cultural software. Because cultural understanding is a patchwork of older imperfect tools that are continually adapted to solve new problems, human understanding is partly adequate and partly inadequate to the pursuit of justice. Balkin presents numerous examples that illuminate the sources of ideological effects and their contributions to injustice. He also enters the current debate over multiculturalism, applying his theory to problems of mutual understanding between people who hold different worldviews. He argues that cultural understanding presupposes transcendent ideals and shows how both ideological analysis of others and ideological self-criticism are possible.



Research Anthology on Preparing School Administrators to Lead Quality Education Programs

Author : Management Association, Information Resources

Publisher : IGI Global

Page : 1829 pages

File Size : 34,40 MB

Release : 2020-07-24

Category : Education

ISBN : 1799834395

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Book Description

The delivery of quality education to students relies heavily on the actions of an institution’s administrative staff. Effective leadership strategies allow for the continued progress of modern educational initiatives. It is crucial to investigate how effective administrators lead their organizations in challenging and difficult times and promote the accomplishments of their organization. Research Anthology on Preparing School Administrators to Lead Quality Education Programs is a vital reference source that offers theoretical and pedagogical research concerning the management of educational systems on both the national and international scale. It also explores academic administration as well as administrative effectiveness in achieving organizational goals. Highlighting a range of topics such as strategic planning, human resources, and school culture, this multi-volume book is ideally designed for educators, administrators, principals, superintendents, board members, researchers, academicians, policymakers, and students.



Built on Values

Author : Ann Rhoades

Publisher : John Wiley & Sons

Page : 258 pages

File Size : 47,70 MB

Release : 2011-01-18

Category : Business & Economics

ISBN : 0470901926

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Book Description

Most leaders know that a winning, engaged culture is the key to attracting top talent—and customers. Yet, it remains elusive how exactly to create this ideal workplace —one where everyone from the front lines to the board room knows the company’s values and feels comfortable and empowered to act on them. Based on Ann Rhoades’ years of experience with JetBlue, Southwest, and other companies known for their trailblazing corporate cultures, Built on Values reveals exactly how leaders can create winning environments that allow their employees and their companies to thrive. Companies that create or improve values-based cultures can become higher performers, both in customer and employee satisfaction and financial return, as proven by Rhoades’ work with JetBlue, Southwest Airlines, Disney, Loma Linda University Hospitals, Doubletree Hotels, Juniper Networks, and P.F. Chang’s China Bistros. Built on Values provides a clear blueprint for how to accomplish culture change, showing: How to exceed the expectations of employees and customers How to develop a Values Blueprint tailored to your organization’s goals and put it into action Why it's essential to hire, fire, and reward people based on values alone, and How to establish a discipline for sustaining a values-centric culture Built on Values helps companies get on the pathway to greatness by showing the exact steps for either curing an ailing company culture or creating a new one from scratch.



Tribal Leadership Revised Edition

Author : Dave Logan

Publisher : Harper Collins

Page : 322 pages

File Size : 27,37 MB

Release : 2012-01-03

Category : Business & Economics

ISBN : 0062196790

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Book Description

It’s a fact of life: birds flock, fish school, people “tribe.” Malcolm Gladwell and other authors have written about how the fact that humans are genetically programmed to form “tribes” of 20-150 people has proven true throughout our species’ history. Every company in the word consists of an interconnected network of tribes (A tribe is defined as a group of between 20 and 150 people in which everyone knows everyone else, or at least knows of everyone else). In Tribal Leadership, Dave Logan, John King, and Halee Fischer-Wright show corporate leaders how to first assess their company’s tribal culture and then raise their companies’ tribes to unprecedented heights of success. In a rigorous eight-year study of approximately 24,000 people in over two dozen corporations, Logan, King, and Fischer-Wright discovered a common theme: the success of a company depends on its tribes, the strength of its tribes is determined by the tribal culture, and a thriving corporate culture can be established by an effective tribal leader. Tribal Leadership will show leaders how to employ their companies’ tribes to maximize productivity and profit: the author’s research, backed up with interviews ranging from Brian France (CEO of NASCAR) to “Dilbert” creator Scott Adams, shows that over three quarters of the organizations they’ve studied have tribal cultures that are adequate at best.