› › Treat Me Like A Customer

Treat Me Like a Customer

Author : Louis Upkins, Jr.

Publisher : Zondervan

Page : 228 pages

File Size : 17,10 MB

Release : 2009-12-22

Category : Religion

ISBN : 0310395577

Get eBook

Book Description

Be As Successful at Home As You Are at WorkSo many professionals work non-stop to secure the next rung on the corporate ladder. Why then do they struggle to enjoy their success even at the peak of their career? According to entrepreneur Louis Upkins, by using a simple customer-service principle, you can learn how to be just as successful at home as you are at work. Fulfill your calling as a parent and spouse by treating those closest to you as well as you would treat your customers.Powerful stories and clear, practical teaching help leaders at every level reorder their priorities and bring their lives back into balance in this Treat Me Like a Customer eBook. You will learn: • How to balance the demands of work and home • What your loved ones really want • How to regain trust and build integrity • Why a good fight isn’t the end of the world • How to protect your family from competition By applying these and other tactics explained by Upkins, you will reconnect with your family and experience the same success at home that you enjoy at work.



Treat Me Like Your Car

Author : Pilar Lastra

Publisher : iUniverse

Page : 136 pages

File Size : 26,92 MB

Release : 2011-09-30

Category : Family & Relationships

ISBN : 1462045553

Get eBook

Book Description

You know that if you want your car to run smoothly, you have to keep up with the mandatory maintenance. Check the oil every so often, inspect the tires for pressure and wear, get them rotated if they need it, lubricate the locks, and keep up with your car-wash dates. And if you really want to take care of it, have the proper rags and tools on hand to clean off any sudden dirt or fingerprints. Playboy Playmate, Deal or No Deal model, and Hot Laps host Pilar Lastra has rebuilt a 1990 Mustang using just a fifteen-dollar repair manual and junkyard parts. Shes not only fluent in hot rod; she also speaks the language of the opposite sex. Think of Pilar as your ultimate translator. In Treat Me Like Your Car, she teaches you everything you need to know in order to cruise the lot, avoid the lemons, find your dream car, and enjoy the ride. Full of much-needed advice, hilarious real-life relationship scenarios, and Pilars unique Tales from the Passengers Side, Treat Me Like Your Car gives you the tools you need to find and hold a fulfilling relationship. All women (whether they know it or not) want to be treated like your car. Treat Me Like Your Car makes it just as easy. A little elbow grease is a small price to pay for a smooth ride.



Treat Me Like Dirt

Author : Liz Worth

Publisher : ECW Press

Page : 385 pages

File Size : 42,28 MB

Release : 2011

Category : Music

ISBN : 1770410678

Get eBook

Book Description

Originally published: Montreal: Bongo Beat, 2009.



Ask a Manager

Author : Alison Green

Publisher : Ballantine Books

Page : 306 pages

File Size : 16,75 MB

Release : 2018-05-01

Category : Business & Economics

ISBN : 0399181822

Get eBook

Book Description

From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together



The Payoff Principle

Author : Alan Zimmerman

Publisher : Greenleaf Book Group

Page : 313 pages

File Size : 34,9 MB

Release : 2015-03-03

Category : Business & Economics

ISBN : 1626341745

Get eBook

Book Description

Where do you hope to go with your life, your career, and your relationships? How will you muster the energy to keep on keeping on, in the good times and the bad? What skills do you have to learn—and then use—to make sure you get the payoffs you really want in your professional life and your personal life? The problem with so many positive-thinking books and self-help routines is that they don’t give you the whole formula. The Payoff Principle gives you that formula—Purpose + Passion + Process = Payoff—and then works as your guidebook, teaching you how to apply the formula to achieve success at work, at home, and everywhere you go. When you find purpose in what you do, exhibit passion for the outcome, and master the process to make it happen, you produce the payoffs you want, need, and deserve. Plenty of people have done exactly that, whether consciously and deliberately or accidently and luckily. But, you don’t have to depend on luck anymore. You have a formula for getting what you want. You have a practical set of strategies guaranteed to deliver greater happiness and success than you’ve ever experienced. All you have to do now is read The Payoff Principle to learn how to implement the formula to experience the new-and-complete you.



Talk to Me Like I'm Someone You Love

Author : Nancy Dreyfus, Psy.D.

Publisher : Penguin

Page : 171 pages

File Size : 31,68 MB

Release : 2009-12-24

Category : Family & Relationships

ISBN : 1101159553

Get eBook

Book Description

“The most crucial relationship advice book since Men Are from Mars.”—Erin Meanley, Glamour.com A groundbreaking, interactive relationship tool that literally places in the hands of couples the power to transform chronically frustrating relationship dynamics. We've all been there. A conversation with a loved one escalates into conflict. Voices rise to a fever pitch and angry, accusative words fly through the air. At times like these, it seems impossible to find the magic words that will lead to healing. Enter Talk to Me Like I'm Someone You Love. A psychotherapist with decades of experience in counseling couples, Nancy Dreyfus hit upon the revolutionary practice outlined in this book during a couples-therapy session in which a wife’s unrelenting criticism of her husband was causing him to become emotionally withdrawn. In the midst of this, Dreyfus found herself scribbling on a scrap of paper, “Talk to me like I'm someone you love,” and gestured to the husband that he should hold it up. He did and within seconds the familiar power differential between the two shifted, and a gentler, more genuine connection emerged. Dreyfus was startled, then intrigued, and then motivated to create a tool that could help others. This book features more than one hundred of Dreyfus's "flash cards for real life," written statements that express what we wish we could communicate to the person we love, but either can't find the right words or the right tone in which to say it. The statements include: • Taking responsibility: "I realize I'm overreacting. Can you give me a minute to get sane again?" • Apologizing: "I know I've really hurt you. What can I do to help you trust me again?" • Loving: "You are precious, and I get that I haven't been treating you like you are." A one-of-a-kind, practical relationship tool, Talk to Me Like I'm Someone You Love will help couples to stop arguing and begin healing.



How2thrive

Author : Robert Augustine

Publisher : AuthorHouse

Page : 43 pages

File Size : 46,21 MB

Release :

Category : Business & Economics

ISBN : 1728303303

Get eBook

Book Description

We hope this book will spark new levels of teamwork, high morale, superior customer service, and pride inside your organization. The best way to approach this is by adding value to your staff through training, lifting up, team building, and having a new heart for customer service. This book will break down the laws of teamwork, lifting up others, and customer service performance that will show your customers how exceptional they are. Each law will also include activities to help lead your staff to the perfection you have been striving.



Your Customer Rules!

Author : Bill Price

Publisher : John Wiley & Sons

Page : 272 pages

File Size : 39,41 MB

Release : 2014-11-13

Category : Business & Economics

ISBN : 1118954823

Get eBook

Book Description

What you need to know about your customers Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips—and can influence the purchase decisions and behaviors of millions of others. With this comes a shift in the balance of power, and every company must come to terms with the fact that the customer is in control. Interacting with customers in the way they want is an essential business strategy and in many industries, the key to business success. Executives still refer to B2B and B2C business models, as though companies control demand by going to customers with products and services. But as Bill Price and David Jaffe (authors of The Best Service is No Service) show, a new business model is emerging in which the customer directs the relationship. It is becoming a world of "Me2B"—one in which the customer, not the business, dictates the terms of engagement. In order for your business to thrive, you must create positive experiences to fulfill a range of customer needs. Though the mediums for customer engagement continuously evolve, Price and Jaffe show that customer needs remain unchanging. In Your Customer Rules!, they define a critical hierarchy of seven needs that your company can meet and apply as a methodology. Throughout this practical guidebook, Price and Jaffe share examples of companies who succeed by meeting these seven needs, including Amazon, Apple, IKEA, Nordstrom, USAA, Shoes of Prey, Vente-Privee, and Yamato Transport, as well as those that didn't. Your Customer Rules! offers tailored advice for companies at every stage, from nimble startups to legacy firms with established customer service practices—and everyone in between. With a simple, elegant solution for driving lasting value for customers, Your Customer Rules! is a clear guide for strengthening customer relationships and competing on more than price. It is essential reading for executives at all levels—business owners, marketing managers, and anyone who works directly with customers.



Why Does He Do That?

Author : Lundy Bancroft

Publisher : Penguin

Page : 436 pages

File Size : 50,43 MB

Release : 2003-09-02

Category : Family & Relationships

ISBN : 9780425191651

Get eBook

Book Description

In this groundbreaking bestseller, Lundy Bancroft—a counselor who specializes in working with abusive men—uses his knowledge about how abusers think to help women recognize when they are being controlled or devalued, and to find ways to get free of an abusive relationship. He says he loves you. So...why does he do that? You’ve asked yourself this question again and again. Now you have the chance to see inside the minds of angry and controlling men—and change your life. In Why Does He Do That? you will learn about: • The early warning signs of abuse • The nature of abusive thinking • Myths about abusers • Ten abusive personality types • The role of drugs and alcohol • What you can fix, and what you can’t • And how to get out of an abusive relationship safely “This is without a doubt the most informative and useful book yet written on the subject of abusive men. Women who are armed with the insights found in these pages will be on the road to recovering control of their lives.”—Jay G. Silverman, Ph.D., Director, Violence Prevention Programs, Harvard School of Public Health



World Class Value

Author : Rob Faw

Publisher : Outskirts Press

Page : 212 pages

File Size : 27,77 MB

Release : 2024-05-02

Category : Business & Economics

ISBN : 1977274625

Get eBook

Book Description

Transform your leadership and shape visionary organizations with World Class Value: Leadership Excellence in the Exponential Age. Uncover the keys to high-performance leadership in this indispensable guide, designed to help you excel in competitive environments. Rob's innovative Value-Driven Framework simplifies complex concepts like systems thinking and contextual frameworks, making elite leadership skills accessible to all. Immerse yourself in a rich collection of strategies uniquely tailored to empower leaders at every level to think broadly and act decisively in today's ever-changing world. Drawing from his extraordinary journey from a working-class neighborhood in Washington, D.C., to becoming a pioneering leader in multimedia technologies, Faw encapsulates the essence of high-performance leadership and the creation of world-class organizations. As an experienced executive leader, entrepreneur, and board-certified master coach, Rob infuses his relentless passion for peak performance on every page. Rob’s book dives deep into systems thinking, contextual frameworks, and organizational innovation, crucial for anyone aspiring to grow their leadership and develop world-class organizations. His journey is a testament to his dedication, strategic acumen, and transformative insights. Faw's narrative extends through various roles and industries, from his early days as a newspaper boy to his remarkable achievements as a CEO and a pioneer in digital transformation. World Class Value encapsulates Faw's philosophy of high-performance leadership and building world-class organizations. It thoroughly explores digital transformation, strategic agility, and customer-centric value creation. Faw challenges conventional business wisdom, advocating for a new leadership paradigm that responds dynamically to the market's exponential changes. Jason Clement, CEO of Sports Facilities Companies (SFC), endorses the book, emphasizing its practical applicability. During Faw's business, executive, and leadership coaching, SFC has witnessed significant growth, transforming into a national leader in its industry. This real-world impact illustrates the potency of Faw's strategies, timeless systems thinking, contextual frameworks, and enriched insights for those leaders who want to compete and win. World Class Value sets the stage for a world where digital transformation and exponential change redefine competition and leadership. Faw masterfully connects these global trends to everyday business practices, emphasizing the importance of strategic agility and customer-centric value creation. He offers a fresh perspective on leadership excellence and being a world-class organization, challenging traditional notions and advocating for a new paradigm of leadership and organizational excellence. Readers will find inspiration in Faw's accomplishments as an Ironman, 70-time marathoner, and doctoral candidate researching organizational leadership. His dedication to continuous learning and self-improvement resonates through his writing and podcast, “The School of Empowerment.” Rob invites his readers on a growth voyage, empowering them to unleash their full potential and achieve unprecedented business success. More than a business book, World Class Value is a journey through the complexities of leadership, a testimony to Faw's expertise, and a roadmap for those aspiring for personal growth and impacting their businesses and industries. This book is a must-read for leaders at every level and anyone passionate about developing high-performance leadership and world-class organizations.