Author : Sondra J. Dahmer
Publisher : Van Nostrand Reinhold Company
Page : 162 pages
File Size : 23,28 MB
Release : 1996
Category : Business & Economics
ISBN : 9780442021108
The demand for a skilled waitstaff has never been greater. The Waiter and Waitress Training Manual can help the reader to develop the consummate service skills required to capture repeat business and handle all phases of the job efficiently. This expanded edition reflects current customer preferences and restaurant practices.
Author : Lora Arduser
Publisher : Atlantic Publishing Company
Page : 248 pages
File Size : 23,86 MB
Release : 2017-01-19
Category : Business & Economics
ISBN : 1620230720
Author : Lora Arduser
Publisher : Atlantic Publishing Company
Page : 72 pages
File Size : 22,74 MB
Release : 2003
Category : Business & Economics
ISBN : 0910627207
"These step-by-step guides on a specific management subject range from finding a great site for your new restaurant to how to train your wait staff and literally everything in between. They are easy and fast -to-read, easy to understand and will take the mystery out of the subject. The information is "boiled down" to the essence. They are filled to the brim with up to date and pertinent information."
Author : Lora Arduser
Publisher : Atlantic Publishing Company
Page : 288 pages
File Size : 44,79 MB
Release : 2005
Category : Business & Economics
ISBN : 0910627479
This training handbook was designed for use by all food service serving staff members. The guide covers every aspect of restaurant customer service for the positions of host, waiter or waitress, head waiter, captain, and bus person. The detailed performance of each position is described for different types of establishments, and all types of service including French, American, English, Russian, Family-Style and Banquet. It provides step-by-step instructions on: - hosting - seating guests - taking/filling orders - loading/unloading trays - table side service - setting an elegant table - folding napkins - centerpieces - promoting specials - promoting side orders - handling problems - difficult customers - managing tips and taxes - getting customers to order quickly - handling questions - handling the check and money Plus, learn advanced serving techniques such as flambe and carving meats, fish, and fruits. It also features a chapter devoted exclusively to food safety and sanitation. Whether it's your first day on the job or you are a twenty year veteran you are bound to learn alot. Food service managers will find this book to be an excellent foundation for your organizations training program.
Author : Jeffery D. Schim
Publisher : Createspace Independent Publishing Platform
Page : 64 pages
File Size : 36,42 MB
Release : 2017-06-13
Category :
ISBN : 9781548092061
The restaurant Server Manual covers waitstaff training a greeter training. This is a valuable resource for your restaurant or bar. Waitstaff will learn how to create exceptional service for your guest. This restaurant server manual covers the following: -Orientation -Training your Team -Effective Training Techniques -Certified Trainers -Positive Plus / Correction Feedback -Teamwork -How to Prevent Guest Complaints -Guest Recovery -Food Safety & Allergens -Food Delivery Procedures -Restaurant Safety -Clean as you go -Server Job Description -Six Steps of Service -How to Roll Silverware -Silverware and Plate Placement -Point of Sale Training -Restaurant Greeter Training -Restaurant Greeter Job Description Return of Investment (ROI) Training your staff is an investment. Your customers will benefit and your bottom line will show an increase in restaurant revenue. The most important part of the restaurant server training manual is the six steps of service. Basically, your managers, servers and greeters will learn and memorize the six steps of service. Your employees will live the steps of service from shift to shift. The server steps of service begin when the customer arrives and walks through your restaurant front door and ends when they depart the restaurant. Your goal is to provide exceptional wow customer service by applying the steps of service all throughout the customer's visit.
Author : Merritt Tierce
Publisher : Anchor
Page : 226 pages
File Size : 23,21 MB
Release : 2015-06-09
Category : Fiction
ISBN : 0345807138
"Sharp and dangerous and breathtaking.... A defiant story about a young woman choosing the life and motherhood that is best for her, without apology.” —Roxane Gay, bestselling author of Bad Feminist Marie is a waitress at an upscale Dallas steakhouse, attuned to the appetites of her patrons and gifted at hiding her private struggle as a young single mother behind an easy smile and a crisp white apron. It’s a world of long hours and late nights, and Marie often gives in to self-destructive impulses, losing herself in a tangle of bodies and urgent highs as her desire for obliteration competes with a stubborn will to survive. Pulsing with a fierce and feral energy, Love Me Back is an unapologetic portrait of a woman cutting a precarious path through early adulthood and the herald of a powerful new voice in American fiction.
Author : Hotelier Tanji
Publisher : Createspace Independent Publishing Platform
Page : 0 pages
File Size : 21,46 MB
Release : 2014-02-16
Category : Food service
ISBN : 9781495972140
ATTENTION: You can Download Ebook (PDF) and PowerPoint Version of this book from the author website. Please Google Hotelier Tanji Hospitality-School to visit the web site and get Hotel & Restaurant Management Training Videos, Guides, PowerPoints and Hundreds of Free Training Tutorials. This "Food & Beverage Service Training Manual with 101 SOP" will be a great learning tool for both novice and professional hoteliers. This is an ultimate practical training guide for millions of waiters and waitresses and all other food service professionals all round the world. If you are working as a service staff in any hotel or restaurant or motel or resort or in any other hospitality establishments or have plan to build up your career in service industry then you should grab this manual as fast as possible. Lets have a look why this Food & Beverage Service training manual is really an unique one: A concise but complete and to the point Food & Beverage Service Training Manual. Here you will get 225 restaurant service standard operating procedures. Not a boring Text Book type. It is one of the most practical F & B Service Training Manual ever. Highly Recommended Training Guide for novice hoteliers and hospitality students. Must have reference guide for experienced food & beverage service professionals. Written in easy plain English. No mentor needed. Best guide for self-study. Bonus Training Materials: Read 220+ Free Hotel & Restaurant Management Training Tutorials from the author website.
Author : David Rothschild
Publisher : Booklocker.com
Page : 0 pages
File Size : 36,39 MB
Release : 2001-10
Category : Table service
ISBN : 9781591130420
Learn waiter/waitress skills, become more polished and professional and get a taste of the "restaurant lifestyle" with this comprehensive, easy-to-read waitstaff training manual written by a veteran waiter/trainer. As valuable a tool as your favorite order-taking pen or five-turn corkscrew!
Author : Renee Evenson
Publisher : AMACOM Div American Mgmt Assn
Page : 239 pages
File Size : 45,33 MB
Release : 2011
Category : Business & Economics
ISBN : 0814416411
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition ofCustomer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.
Author : Ryan Dahlstrom
Publisher : 1 Ounce Publishing Company by The Bar Experts
Page : 105 pages
File Size : 35,57 MB
Release : 2016-09-01
Category : Business & Economics
ISBN :
The Most Requested Training Manual in the Industry Today - Bartender Training Manual – Table of Contents INTRODUCTION TRAINING & DEVELOPMENT Acceptable Bartending StandardsUnacceptable Bartending StandardsTechniques Resulting in TerminationThree Strike RulesPersonal AppearanceUniformsPro Active BartendingAlcohol Consumption & ToleranceAlcohol Awareness PolicyAwareness Sequence of Service and ResponseWORKING THE BAR Bartender Sequence of ServiceUp-SellingSuggestive SellingTerminologyCONDUCTING TRANSACTIONS Register OperationsPayment MethodsCash Handling SequenceCredit Card PreauthorizationCredit Card Authorization for Total AmountGuest Check Presentation, Delivery and RetrievalCredit Card Tip PolicyComps & VoidsPRICING STRUCTURE WELL SET UP / BACK BAR SET UP Bottle Placement DiagramPREPARING DRINK ORDERS Drink MakingDrink Service & DeliveryBartender & Customer Transaction TimesANATOMY OF A COCKTAIL GlasswareIceGarnishesRECIPES Shot RecipesDrink RecipesSignature DrinksSERVICE WELL SHIFT RESPONSIBILITIES Opening ShiftMid ShiftEnd Of ShiftService Well Deep CleaningBack Bar CleaningWeekly CleaningHealth Department ComplianceGarbage CansBreaking BottlesTIP POOL CONCLUSION TEAM WORK INTEGRITY
