Who's Your Gladys?


Book Description

Every customer-oriented business has its own Gladys—someone who demands more than most companies are able or willing to give, one who pushes front-line service representatives’ buttons, one who requires a higher degree of skill to manage. One who—let’s just say it—can be difficult. Yet how is it that some businesses prove able not only to satisfy their “Gladys”, but turn her into one of their most loyal, utterly pleased customers? Filled with inspiring real-life case studies, Who’s Your Gladys? reveals how large and small companies from a variety of industries avoid creating difficult customers in the first place. Readers will discover how they can: • Create a culture that values compassionate connection with their customers • Use creative problem solving and emotional management skills to turn challenging situations into opportunities to strengthen relationships • Form strong bonds by paying close attention to people’s needs • Customize service to different market segments • Cement unbreakable customer relationships with absolutely anyone.




Honey for a Child's Heart


Book Description

A modern classic with over 250,000 copies sold, Honey for a Child's Heart is a compelling, essential guide for parents who want to find the best books for their children ages 0–12. A good book is a gateway into a wider world of wonder, beauty, delight, and adventure. But children don't stumble onto the best books by themselves. They need a parent's help. Author Gladys Hunt discusses everything from how to choose good books for your children to encouraging them to be avid readers. Completely revised and updated to keep pace with the ever-changing world of children's literature, this fourth edition of Honey for a Child's Heart reflects Hunt's broad tastes in books. Rooted in experience, her suggestions will enrich the cultural and spiritual life of your home. She shows you how to: Understand the importance of being a read-aloud family, enjoying books together by reading aloud Give your children a large view of the world, of truth, and of goodness Encourage each child's imagination and good use of language Find the best books for your children Illustrated with drawings from dozens of children's favorites, Honey for a Child's Heart includes book lists geared to your child's age and filled with nearly 1,000 long-time favorites, classics, and wonderful new books that will enrich your child's life. Thousands of parents have used it to furnish their children's inner spirit with the wonder and delight of good reading.




Honey for a Woman's Heart


Book Description

A book to motivate women to establish good reading habits by exploring the joys of reading and to guide them to some of the best books available.




Gladys the Magic Chicken


Book Description

From the mega-bestselling author of Dragons Love Tacos and the mega-bestselling illustrator of The Legend of Rock Paper Scissors, comes this hilarious new picture book about an irresistible chicken who unexpectedly finds herself on an epic journey during Ancient Times. Gladys the chicken must be magic. After all, for everyone who encounters her, a wish is granted. The Shepherd Boy wishes to be beautiful, the Brave Swordsman wishes to join the Royal Guard, the Purple Pooh-bah wishes for his only daughter to be happy, and the Learned Princess wishes to escape the palace. And one by one, each of these wishes comes true. But . . . is Gladys really magic? Or is everyone making their own fortune? Either way, it adds up to one heck of an adventure for a chicken named Gladys. Blending a classic storybook feel with a thoroughly modern sense of humor, this side-splitting read aloud is perfect for anyone who wishes to see magic in the world—even if they are only looking at a chicken.




My Years with Edgar Cayce


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The Sketch


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Puck


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The Johnson-Sims Feud


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The Johnson & Sims families were pioneer ranchers, settling in the same region--Lampasas & Burnet counties--in the dangerous years before the Civil War. After the War, Billy & Nannie Johnson & Dave & Laura Sims establish large ranches in adjoining counties in West Texas. At the turn of the century the two families united in a marriage of 14-year-old Gladys Johnson & 21-year-old Ed Sims. Several years later a nasty divorce ensued due in part to Gladys willfulness & Ed's drinking. More trouble followed over custody of their two children & Gladys took matters into her own hands.....




The New School-ma'am


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Elvis and Gladys


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Who on the planet doesn't know that Elvis Presley gave electrifying performances and enthralled millions? Who doesn't know that he was the King of Rock 'n' Roll? But who knows that the King himself lived in the thrall of one dominant person? This was Gladys Smith Presley, his protective, indulgent, beloved mother. Elvis and Gladys, one of the best researched and most acclaimed books on Elvis's early life, reconstructs the extraordinary role Gladys played in her son's formative years. Uncovering facts not seen by other biographers, Elvis and Gladys reconstructs for the first time the history of the mother and son's devoted relationship and reveals new information about Elvis—his Cherokee ancestry, his boyhood obsession with comic books, and his early compulsion to rescue his family from poverty. Coming to life in the compelling narrative is the poignant story of a unique boy and the maternal tie that bound him. It is at once an intimate psychological portrait of a tragic relationship and a mesmerizing tale of the early years of an international idol. “For once, a legend is presented to us by the mind and heart of a literate, careful biographer who cares,” wrote Liz Smith in the New York Daily News when Elvis and Gladys was originally published in 1985. This is the book, Smith says, “for any Elvis lover who wants to know more about what made Presley the man he was and the mama's boy he became.” The Boston Globe called this thoughtful, informative biography of one of popular music's most enduring stars “nothing less than the best Elvis book yet.”