Southwest Airlines


Book Description

Using the words of its own people, this intriguing book provides an in-depth look at the incredibly successful airline that changed the rules of the game with a no-frills business model and innovative corporate culture. Southwest Airlines turns in-depth interviews with the company's leaders, managers, employees, and passengers into a powerful case study of this highly successful, game-changing business. Ranging from the early days of the company to the present, the book covers the history of the airline and its founders, while also detailing the unique corporate culture that attracts employees and passengers alike. Throughout its history, Southwest has championed a culture that puts employees first, creating a productive workforce by hiring for "attitude before aptitude" (because skills can be taught) and allowing employees to be themselves at work. The founders' philosophies of "servant leadership" and a "fun-LUVing" attitude continue to attract employees and influence the company's daily work today. In detailing the airline's inner workings in the words of its own people, this book shows other companies how they can emulate Southwest's powerful business model and strategies, as well as its hiring practices and corporate culture.







Winning Customer Love


Book Description

"An exploration of how businesses can demonstrate love to customers so that customers will in turn fall in love with the business and the brand." --Amazon.




The Alcalde


Book Description

As the magazine of the Texas Exes, The Alcalde has united alumni and friends of The University of Texas at Austin for nearly 100 years. The Alcalde serves as an intellectual crossroads where UT's luminaries - artists, engineers, executives, musicians, attorneys, journalists, lawmakers, and professors among them - meet bimonthly to exchange ideas. Its pages also offer a place for Texas Exes to swap stories and share memories of Austin and their alma mater. The magazine's unique name is Spanish for "mayor" or "chief magistrate"; the nickname of the governor who signed UT into existence was "The Old Alcalde."




Winning


Book Description




Win


Book Description

From the New York Times bestselling author and top pollster Dr. Frank Luntz comes an unprecedented examination of communication excellence and how top performers win in all areas of human endeavor by utilizing superb communication skills. From Mike Bloomberg and Arnold Schwarzenegger to business icons Rupert Murdoch, Steve Wynn, and Fred Smith; to the CEOs of MGM Resorts, J. Crew, and Gibson Guitar; to legendary sports superstars like Larry Bird, Jimmy Connors, and Mike Richter; to media legends Roger Ailes, Don Imus, and dozens more, Luntz tells their stories--in their own words--and demonstrates how their style of operation and communication is absolutely essential to their success. Luntz makes it clear that following the rules of effective communication is indispensable in any successful human endeavor. Dr. Luntz offers more than seventy new "words that work" for private one-on-one meetings with your boss, for public presentations to hundreds of colleagues, or for television appearances that reach millions. There are more than three dozen specific lessons and recommendations--and each one directly illustrates the nine essential action-oriented principles of winning at every level: People-Centered, Paradigm-Breaking, Prioritizing, Perfection, Partnerships, Passion, Persuasion, Persistence, and Principled Actions. Do you have what it takes Win is an unprecedented examination of the art, science, and language of winning, and a must-have for people who want to understand and emulate the winners of today. THE DEFINITION OF WINNING The ability to grasp the human dimension of every situation The ability to know what questions to ask and when to ask them The ability to see the challenge, and the solution, from every angle The ability to communicate their vision passionately and persuasively The ability to connect with others and create an enduring chemistry and 10 other universal attributes of winners.




John McDonnell


Book Description

When John McDonnell began his coaching career at the University of Arkansas at Fayetteville--choosing it over Norman, Oklahoma, because Fayetteville reminded him of his native Ireland--he could hardly have imagined that he would become the most successful coach in the history of American collegiate athletics. But, in thirty-six years at the university, he amassed a staggering résumé of accomplishments, including forty national championships (eleven cross country, nineteen indoor track, and ten outdoor track), the most by any coach in any sport in NCAA history. His teams at Arkansas won the triple crown (a championship in cross country, indoor track, and outdoor track in a single school year) a record five times. The Razorbacks also won eighty-three conference championships (thirty-eight in the Southwest Conference and forty-six in the Southeastern Conference), including thirty-four consecutive conference championships in cross country from 1974 to 2008. McDonnell coached 185 All-Americans, fifty-four individual national champions, and twenty-three Olympians. And from 1984 to 1995, his Razorback teams won twelve consecutive NCAA Indoor Track Championships, the longest streak of national titles by any school in any sport in NCAA history. This biography tells the story of the McDonnell's life and legacy, from his childhood growing up on a farm in 1940s County Mayo, Ireland, to his own running career, to the beginnings of his life as a coach, to all the great athletes he mentored along the way.




Winning In Service Markets: Success Through People, Technology And Strategy


Book Description

Winning in Service Markets: Success through People, Technology, and Strategy is the first practitioner book in the market to cover the key aspects of services marketing and management based on sound academic evidence and knowledge. Derived from the globally leading textbook for Services Marketing by the same author, this book offers a comprehensive overview of extant knowledge on the topic. Accessible and practical, Winning in Service Markets bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.




The Law of Victory


Book Description

What saved England from the Blitz, broke apartheid's back in South Africa, and won the Chicago Bulls multiple world championships? In all threee cases the answer is the same. Their leaders lived by the Law of Victory.