› › Workforce Optimization A Complete Guide 2019 Edition

Call Center Optimization

Author : Ger Koole

Publisher : Lulu.com

Page : 159 pages

File Size : 18,22 MB

Release : 2013

Category : Business & Economics

ISBN : 9082017903

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Book Description

This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the scheduling of multiple channels. It does so without going into the mathematics, but by focusing on understanding its consequences. This way the reader will get familiar with workload forecasting, the Erlang formulas, simulation, and so forth, and learn how to improve call center performance using it. The book is primarily meant for call center professionals involved in planning and business analytics, but also call center managers and researchers will find it useful. There is an accompanying website which contains several online calculators.



Strategic Workforce Planning

Author : Ross Sparkman

Publisher : Kogan Page Publishers

Page : 281 pages

File Size : 13,92 MB

Release : 2018-02-03

Category : Business & Economics

ISBN : 0749482028

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Book Description

Strategic Workforce Planning is a practical guide to effectively assess, manage and prepare for current and future workforce requirements. It demystifies the often complex and seemingly technical world of strategic workforce planning to explain what it is, why it's necessary and most importantly, how to do it. Packed full of advice and real-world examples, Strategic Workforce Planning is a playbook for workforce planning from beginning to end. It enables HR professionals to answer core business questions including how do I analyze future hiring demand? How do I assess what skills will be required in the future? How should I prioritize investments like training and development? How do I assess the supply of talent around the world? How do I identify the business drivers that impact workforce demand? It also covers the impact of artificial intelligence (AI), automation and machine learning on the global workforce and how to deal with these implications. Whether you're a start-up, small business or a large corporate, this book will show you how to align people strategy with company strategy to ensure your organization maintains its competitive advantage.





The Handbook of Career and Workforce Development

Author : V. Scott H. Solberg

Publisher : Routledge

Page : 266 pages

File Size : 46,94 MB

Release : 2017-02-17

Category : Political Science

ISBN : 1317501977

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Book Description

The Handbook of Career and Workforce Development provides educators, researchers, and policy makers with information on evidence-based programs and activities. Chapters describe ways that current research can be used to promote the design of more effective career development programs and services at local, state, and national levels. Promising career development practices applicable to a range of settings and special populations are identified, as are strategies for communicating evidence in ways that influence career and workforce development public policy. The Handbook of Career and Workforce Development can be used by policy makers and grant program officers to identify key career development ingredients that should be considered in proposals; researchers seeking to make their career development research relevant and practical; and practitioners implementing or advocating for career development programs and services.



Diary of a Workforce Manager

Author : Tiffany LaReau

Publisher :

Page : 212 pages

File Size : 47,39 MB

Release : 2019-05-17

Category :

ISBN : 9781095198520

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Book Description

A comprehensive WFM guide, written by Tiffany LaReau and told through her experiences, trials, and errors during her 30+ years as a WFM consultant.



Making Work Visible

Author : Dominica DeGrandis

Publisher :

Page : pages

File Size : 40,92 MB

Release : 2017-10-03

Category :

ISBN : 9781942788157

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Book Description

Information Technology time management expert Dominica DeGrandis, the reveals the real crime of the century--time theft, one of the most costly factors impacting enterprises in their day-to-day operations. The solution to preventing these value stream delays? Make the work visible. In this timely book (title not final), solutions and preventative measures are illustrated and methodologies outlined for immediate application into daily work.



Call Center Management on Fast Forward

Author : Brad Cleveland

Publisher : ICMI Inc.

Page : 312 pages

File Size : 40,19 MB

Release : 1997

Category : Business & Economics

ISBN : 9780965909303

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Book Description

This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index. Readers will learn how to: achieve service level with quality in an era of more transactions, growing complexity and heightened caller expectations; understand the "how" behind best practices; boost caller satisfaction; win top management's support; and discover what separates a good call center from a great one.



Deep Work

Author : Cal Newport

Publisher : Grand Central Publishing

Page : 228 pages

File Size : 23,57 MB

Release : 2016-01-05

Category : Business & Economics

ISBN : 1455586668

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Book Description

AN AMAZON BEST BOOK OF 2O16 PICK IN BUSINESS & LEADERSHIP WALL STREET JOURNAL BUSINESS BESTSELLER A BUSINESS BOOK OF THE WEEK AT 800-CEO-READ Master one of our economy’s most rare skills and achieve groundbreaking results with this “exciting” book (Daniel H. Pink) from an “exceptional” author (New York Times Book Review). Deep work is the ability to focus without distraction on a cognitively demanding task. It's a skill that allows you to quickly master complicated information and produce better results in less time. Deep Work will make you better at what you do and provide the sense of true fulfillment that comes from craftsmanship. In short, deep work is like a super power in our increasingly competitive twenty-first century economy. And yet, most people have lost the ability to go deep-spending their days instead in a frantic blur of e-mail and social media, not even realizing there's a better way. In Deep Work, author and professor Cal Newport flips the narrative on impact in a connected age. Instead of arguing distraction is bad, he instead celebrates the power of its opposite. Dividing this book into two parts, he first makes the case that in almost any profession, cultivating a deep work ethic will produce massive benefits. He then presents a rigorous training regimen, presented as a series of four "rules," for transforming your mind and habits to support this skill. 1. Work Deeply 2. Embrace Boredom 3. Quit Social Media 4. Drain the Shallows A mix of cultural criticism and actionable advice, Deep Work takes the reader on a journey through memorable stories-from Carl Jung building a stone tower in the woods to focus his mind, to a social media pioneer buying a round-trip business class ticket to Tokyo to write a book free from distraction in the air-and no-nonsense advice, such as the claim that most serious professionals should quit social media and that you should practice being bored. Deep Work is an indispensable guide to anyone seeking focused success in a distracted world.



Web Analytics Demystified

Author : Eric T. Peterson

Publisher : Bookrenter

Page : 256 pages

File Size : 47,53 MB

Release : 2004

Category : Business & Economics

ISBN : 9780974358420

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Book Description



Mastering Windows Server 2019

Author : Jordan Krause

Publisher : Packt Publishing Ltd

Page : 691 pages

File Size : 24,84 MB

Release : 2021-07-29

Category : Computers

ISBN : 180107934X

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Book Description

Enhance and secure your datacenter with Microsoft Windows Server 2019 Key Features Updated with four new chapters on Active Directory, DNS and DHCP, group policy, and troubleshooting Design and implement Microsoft Server 2019 in an enterprise environment Learn how to use Windows Server to create secure and efficient networks Book Description Written by a nine-time Microsoft MVP award winner with over twenty years of experience working in IT, Mastering Windows Server 2019 is a hands-on guide for anyone looking to keep their skills up to date. This third edition comes with four new chapters to provide you with the in-depth knowledge needed to implement and use this operating system in any environment. Centralized management, monitoring, and configuration of servers are key to an efficient IT department. This book delves into multiple methods for quickly managing all your servers from a single pane of glass' — the ability to monitor different servers across a network using Server Manager, Windows PowerShell, and even Windows Admin Center — from anywhere. Despite the focus on Windows Server 2019 LTSC, you will still explore containers and Nano Server, which are more related to the SAC of server releases. This additional coverage will give you insights into all aspects of using Windows Server 2019 in your environment. This book covers a range of remote access technologies available in this operating system, teaches management of PKI and certificates, and empowers you to virtualize your datacenter with Hyper-V. You will also discover the tools and software included with Windows Server 2019 that assist in the inevitable troubleshooting of problems that crop up. What you will learn Work with Server Core and Windows Admin Center Secure your network and data with modern technologies in Windows Server 2019 Understand containers and understand when to use Nano Server Discover new ways to integrate your datacenter with Microsoft Azure Reinforce and secure your Windows Server Virtualize your datacenter with Hyper-V Explore Server Manager, PowerShell, and Windows Admin Center Centralize your information and services using Active Directory and Group Policy Who this book is for If you are a system administrator or an IT professional designing and deploying Windows Server 2019, this book is for you. It will be particularly useful for sysadmins who've worked with older versions of Microsoft Server or those who want to stay up to date with new developments. Prior experience with Windows Server operating systems and familiarity with networking concepts is a must.