Change Management Excellence
Author : H. James Harrington
Publisher : Paton Professional
Page : 194 pages
File Size : 17,32 MB
Release : 2006
Category : Business & Economics
ISBN : 9781932828108
Author : H. James Harrington
Publisher : Paton Professional
Page : 194 pages
File Size : 17,32 MB
Release : 2006
Category : Business & Economics
ISBN : 9781932828108
Author : Steve Macaulay
Publisher :
Page : pages
File Size : 22,72 MB
Release : 2004
Category : Multiple intelligences
ISBN :
Using the "compass of the intelligences", a unique device developed by the authors, Change Management Excellence shows the reader how to lead and navigate change by employing business, political, spiritual and emotional intelligence.
Author : Henry Mintzberg
Publisher : Pearson UK
Page : 205 pages
File Size : 19,25 MB
Release : 2013-07-09
Category : Business & Economics
ISBN : 0273748815
"Henry Mintzberg's views are a breath of fresh air which can only encourage the good guys." The Observer Tied up in knots by KPIs? Confused by core competencies? Management doesn’t have to be this way. In fact, it shouldn’t be! One of today’ best-known and most controversial thinkers on management has joined forces with other leading business figures to provide a thought-provoking mix of writing on management. The cutting edge views depicted in this book are controversially the opposite of what is often held up as the truth in management. Management? Its Not What you Think! brings readers an unusual mix of perspectives to help stimulate more creative management thinking and more enjoyable, challenging and more productive ways to lead their teams. This is a book readers can dip into, a book they can savour, a book that won’t fail to get them reflecting on what management really is…
Author : Martin Roberts PhD
Publisher : Crown House Publishing
Page : 359 pages
File Size : 12,40 MB
Release : 2004-09-28
Category : Business & Economics
ISBN : 184590494X
Working with top British and American companies for over thirty years, Martin Roberts has developed an enviable reputation for solving problems. He attributes this success to his ability to adapt and apply NLP, Behavioural Modification, Gestalt therapy and Transactional Analysis techniques from the field of organisational psychology. This book is about achieving excellent change management using a variety of techniques and contains many new concepts and applications for consultants, would-be consultants and everyone involved in change in a business setting. It also provides an intriguing insight into why many fashionable 'cook-book approaches' to change run into problems - and how to avoid repeating them.
Author : H. James Harrington
Publisher : Paton Professional
Page : 184 pages
File Size : 49,95 MB
Release : 2006
Category : Business & Economics
ISBN : 9781932828061
Author : Kari Tuominen
Publisher :
Page : pages
File Size : 15,75 MB
Release : 2021
Category : Industrial management
ISBN : 9789523421820
Many management tools do not scope with change, so this book provides guidance on the various aspects of managing change and provides specific examples for a variety of scenarios. It looks at the steps in the process like planning change; resources and compe-tencies; leading change and implementing change through contrasting pairs of ex-amples. The book describes practices for manag-ing change by comparing what average and successful performers do. An organisat.
Author : Sarah Cook
Publisher : Kogan Page Publishers
Page : 208 pages
File Size : 48,83 MB
Release : 2012-05-03
Category : Business & Economics
ISBN : 074946531X
Across the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate potential new ones. Complaint Management Excellence provides practical advice, tools and techniques for managers to adopt when managing any complaints that come into their organisation. In order to arrive at a culture where complaints are welcomed, the underlying values, processes, structure, strategy and people within an organization all need to be aligned with, and respect, customer needs. Not only does this improve the long-terms prospects for the company itself, but can have a tremendous knock-on effect in terms of boosting employee morale and engagement. With case studies from companies as diverse as John Lewis, Waitrose, DHL, Hilton Hotels, the Starwood group (including Four Seasons and Ritz Carlton hotels) and BT, Complaint Management Excellence explains what customers are really looking for when they make a complaint, how to avoid conflict and how managers can lead culture change to ensure the best experience for all customers and clients.
Author : H. James Harrington
Publisher : Paton Professional
Page : 252 pages
File Size : 48,70 MB
Release : 2007
Category : Business & Economics
ISBN : 9781932828115
Author : Nick Vyas
Publisher :
Page : 0 pages
File Size : 46,91 MB
Release : 2021-12-21
Category :
ISBN : 9781793576408
Enterprise Excellence: A Modern Approach to Organizational Change and Leadership using Blended Quality Management prepares students to utilize strategic thinking and Lean Six Sigma (LSS) practices and techniques to improve operations and reduce inefficiencies. Using Six Sigma's DMAIC-define, measure, analyze, improve, control-process, students apply concepts and tools by leading and participating in an actual LSS project. The book is organized so that it walks students, practitioners, and leaders through each step of the LSS DMAIC process through interactive, hands-on modules. In the opening module, students select a project and describe the process, opportunity, and goal (Define). Additional chapters guide students through collecting data and defining metrics (Measure); identifying potential solutions (Analyze); testing theories, piloting solutions, and rolling out solutions (Improve); and monitoring results to assess and maintain the overall gain (Control). The text includes a project guide and a collection of case studies to help students connect critical concepts with practical application. Enterprise Excellence helps students build their understanding of process improvement, practice running a team project, achieve meaningful results, and apply their new skills and tools in real-world projects. The book is an exemplary resource for courses and programs in business and organizational change/management.
Author : The Change Management Institute
Publisher : Vivid Publishing
Page : 260 pages
File Size : 36,2 MB
Release : 2022-04-27
Category : Business & Economics
ISBN : 1925086771
'The Effective Change Manager' is designed for change management practitioners, employers, authors, academics and anyone with an interest in the evolving professional discipline of change management. The first edition, 'The Change Management Body of Knowledge (CMBoK©)', drew on the experience of more than six hundred change management professionals in thirty countries. This second edition has grown that base to over 900 contributors and reviewers. 'The Effective Change Manager' describes the underpinning knowledge areas that change managers must know and understand to be effective in their change practice. It also describes the evolution of the change management practice as it starts to mature. The Change Management Institute operates as a global leader in strengthening, connecting and advancing the change management profession. It is committed to assisting members in developing Capability, Credibility and Connections in their pursuit of professional excellence. The Change Management Institute is an independent professional organization that is uniquely positioned to promote and advance the interests of Change Management.