FCS Client Services & Human Relations L3
Author : Linéll Van Hoepen
Publisher : Pearson South Africa
Page : 412 pages
File Size : 31,4 MB
Release : 2008
Category : Consumer behavior
ISBN : 9781770251397
Author : Linéll Van Hoepen
Publisher : Pearson South Africa
Page : 412 pages
File Size : 31,4 MB
Release : 2008
Category : Consumer behavior
ISBN : 9781770251397
Author :
Publisher :
Page : 0 pages
File Size : 31,68 MB
Release : 2006
Category : Customer relations
ISBN : 9780853205173
Author : South West Gauteng College
Publisher :
Page : 0 pages
File Size : 26,63 MB
Release : 2013
Category :
ISBN : 9781431020867
Author :
Publisher :
Page : 0 pages
File Size : 19,19 MB
Release : 2008
Category : Customer relations
ISBN : 9781770304611
Author : Technisa
Publisher :
Page : 0 pages
File Size : 30,96 MB
Release : 2013
Category :
ISBN : 9781431020850
Author :
Publisher : Pearson South Africa
Page : 388 pages
File Size : 27,7 MB
Release :
Category :
ISBN : 9781770251311
Author : Edna Rooth
Publisher :
Page : 256 pages
File Size : 23,81 MB
Release : 2008
Category : Customer relations
ISBN : 9781415401613
Author :
Publisher :
Page : 176 pages
File Size : 10,51 MB
Release : 2007
Category : Competency-based education
ISBN : 9781415401606
Author : Barry Reece
Publisher : Cengage Learning
Page : 447 pages
File Size : 26,96 MB
Release : 2010-01-01
Category : Business & Economics
ISBN : 9780538747509
Teach your students the human relation skills they need to become successful managers in today's workplace with one of the most widely used human relations texts available. Reece/Brandt/Howie's EFFECTIVE HUMAN RELATIONS: INTERPERSONAL AND ORGANIZATIONAL APPLICATIONS, 11E uses an organizational perspective to help students understand the disparate factors that influence employee behavior. As one of the most practical and applied texts available, EFFECTIVE HUMAN RELATIONS incorporates hundreds of examples of real human relations issues and practices in successful companies. This edition establishes seven major themes of effective human relations -- communication, self-awareness, self-acceptance, motivation, trust, self-disclosure, and conflict resolution -- as the foundation for study. Self-assessments and self-development opportunities throughout the book teach students to assume responsibility for improving their personal skills and competencies. This comprehensive edition addresses topics of emerging importance with expanded coverage of generational differences. The text also explores goal-setting, the root causes of negative attitudes, the use of branding in the job market, technostress, and emotional intelligence. With EFFECTIVE HUMAN RELATIONS, your students gain the insights, knowledge and relationship skills to deal successfully with the wide range of people-related challenges in business today. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
Author : Jaber F. Gubrium
Publisher : Columbia University Press
Page : 368 pages
File Size : 21,71 MB
Release : 2016-07-05
Category : Social Science
ISBN : 0231541783
The traditional lines of demarcation between service providers and service users are shifting. Professionals in managed service organizations are working to incorporate the voices of service users into their missions and the way they function, and service users, with growing access to knowledge, have taken on the semblances of professional expertise. Additionally, the human services environment has been transformed by administrative imperatives. The drive toward greater efficiency and accountability has weakened the bond between users and providers. Reimagining the Human Service Relationship is informed by the premise that the helping relationship should be seen as developing in the interactive space between those who provide human services and those who receive them. The contributors to this volume redefine the contours, roles, institutional divisions, means, and aims of providing and receiving services in a range of settings, including child welfare, addiction treatment, social enterprise, doctoring, mental health, and palliative care. Though they advocate an experience-near approach, they remain sensitive to the ambiguities and competing rationalities of the service relationship. Taken together, these chapters reimagine the service relationship by making visible the working relevancies of service delivery.