Experience Design


Book Description

Bridge the gap between business and design to improve the customer experience Businesses thrive when they can engage customers. And, while many companies understand that design is a powerful tool for engagement, they do not have the vocabulary, tools, and processes that are required to enable design to make a difference. Experience Design bridges the gap between business and design, explaining how the quality of customer experience is the key to unlocking greater engagement and higher customer lifetime value. The book teaches businesses how to think about design as a process, and how this process can be used to create a better quality of experience across the entire customer journey. Experience Design also serves as a reference tool for both designers and business leaders to help teams collaborate more effectively and to help keep focus on the quality of the experiences that are put in front of customers. Explains how to use experience-centric design for better customer engagement Offers a framework for thinking and talking about "experience design," from a company and customer perspective Authors Patrick Newbery and Kevin Farnham are the Chief Strategy Officer and CEO of Method respectively, an experience design company that solves business challenges through design to create integrated brand, product, and service experiences Improve the quality of the experiences customers have with your company and watch engagement soar.










Design, User Experience, and Usability. Interaction Design


Book Description

This book constitutes the refereed proceedings of the 9th International Conference on Design, User Experience, and Usability, DUXU 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020, in Copenhagen, Denmark, in July 2020. The conference was held virtually due to the COVID-19 pandemic. From a total of 6326 submissions, a total of 1439 papers and 238 posters has been accepted for publication in the HCII 2020 proceedings. The 40 papers included in this volume were organized in topical sections on UX design methods, tools and guidelines, interaction design and information visualization, and emotional design.




Design, User Experience, and Usability. Design for Contemporary Interactive Environments


Book Description

This book constitutes the refereed proceedings of the 9th International Conference on Design, User Experience, and Usability, DUXU 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020, in Copenhagen, Denmark, in July 2020. The conference was held virtually due to the COVID-19 pandemic. From a total of 6326 submissions, a total of 1439 papers and 238 posters has been accepted for publication in the HCII 2020 proceedings. The 50 papers included in this volume were organized in topical sections on interactions in intelligent and IoT environments, usability aspects of handheld and mobile devices, designing games and immersive experiences, and UX studies in automotive and transport.




HCI International 2022 - Late Breaking Papers. Design, User Experience and Interaction


Book Description

Volume LNCS 13516 is part of the refereed proceedings of the 24th International Conference on Human-Computer Interaction, HCII 2022, which was held virtually during June 26 to July 1, 2022. A total of 5583 individuals from academia, research institutes, industry, and governmental agencies from 88 countries submitted contributions, and 1276 papers and 275 posters were included in the proceedings that were published just before the start of the conference. Additionally, 296 papers and 181 posters are included in the volumes of the proceedings published after the conference, as “Late Breaking Work” (papers and posters). The contributions thoroughly cover the entire field of human-computer interaction, addressing major advances in knowledge and effective use of computers in a variety of application areas.




Industrial Waste Treatment Process Engineering


Book Description

Industrial Waste Treatment Process Engineering is a step-by-step implementation manual in three volumes, detailing the selection and design of industrial liquid and solid waste treatment systems. It consolidates all the process engineering principles required to evaluate a wide range of industrial facilities, starting with pollution prevention and source control and ending with end-of-pipe treatment technologies. Industrial Waste Treatment Process Engineering guides experienced engineers through the various steps of industrial liquid and solid waste treatment. The structure of the text allows a wider application to various levels of experience. By beginning each chapter with a simplified explanation of applicable theory, expanding to practical design discussions, and finishing with system Flowsheets and Case Study detail calculations, readers can "enter or leave" a section according to their specific needs. As a result, this set serves as a primer for students engaged in environmental engineering studies AND a comprehensive single-source reference for experienced engineers. Industrial Waste Treatment Process Engineering includes design principles applicable to municipal systems with significant industrial influents. The information presented in these volumes is basic to conventional treatment procedures, while allowing evaluation and implementation of specialized and emerging treatment technologies. What makes Industrial Waste Treatment Process Engineering unique is the level of process engineering detail. The facility evaluation section includes a step-by-step review of each major and support manufacturing operation, identifying probable contaminant discharges, practical prevention measures, and point source control procedures. This theoretical plant review is followed by procedures to conduct a site specific pollution control program. The unit operation chapters contain all the details needed to complete a treatment process design.