Book Description

In July 2000, the Federal Communications Commission designated 511 as the nationwide telephone number for traveler information. The FCC left most implementation issues and schedules to state and local agencies and telecommunication agencies. This report documents the progress made through February 2003 in making 511 a national reality. Major milestones include the creation of the National 511 Deployment Coalition, the activation of the first 511 system in June 2002, the publication of implementation guidelines, the availability of planning grants, a national survey on customer expectations and creation of a vision statement. As of February 2003, fifteen 511 services were operational, and a total of 39 states and the District of Columbia were operating implementing, or planning 511 services. The Deployment Coalition hopes that by 2010, 511 will be operating throughout the United States. Key issues facing implementers include growth management, sustainability, interoperability, marketing, performance measures and the underlying content of the information.