The New Consumer Survival Kit
Author : Richard George
Publisher : Little Brown
Page : 345 pages
File Size : 22,60 MB
Release : 1978-01-01
Category : Consumer education
ISBN : 9780316307178
Author : Richard George
Publisher : Little Brown
Page : 345 pages
File Size : 22,60 MB
Release : 1978-01-01
Category : Consumer education
ISBN : 9780316307178
Author :
Publisher : Praeger Publishers
Page : 302 pages
File Size : 45,15 MB
Release : 1975
Category : Consumer education
ISBN : 9780275638306
Author : Maryland Center for Public Broadcasting
Publisher :
Page : pages
File Size : 23,3 MB
Release : 1975
Category : Consumer education
ISBN :
Author : California. Department of Consumer Affairs
Publisher :
Page : pages
File Size : 28,18 MB
Release : 1974
Category : Consumer education
ISBN :
Author : Richard Gallagher
Publisher : AMACOM
Page : 209 pages
File Size : 47,79 MB
Release : 2013-03-20
Category : Business & Economics
ISBN : 0814431844
Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot. By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication. In The?Customer Service Survival Kit, you’ll find tangible tips and tricks to help you discover: how to lean into criticism, how to avoid trigger phrases that can make bad situations worse, the secret to helping people feel heard, how to safely deliver bad news, and how to become immune to intimidation--among many other skills. The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.
Author :
Publisher :
Page : 49 pages
File Size : 24,40 MB
Release : 197?
Category : Consumer education
ISBN :
Author : Donna Freitas
Publisher : Macmillan
Page : 365 pages
File Size : 31,36 MB
Release : 2011-10-11
Category : Juvenile Fiction
ISBN : 0374399174
After her mother dies, sixteen-year-old Rose works through her grief by finding meaning in a survival kit that her mother left behind.
Author : New England Consumer Advisory Group
Publisher :
Page : 50 pages
File Size : 28,20 MB
Release : 2012
Category : Consumer protection
ISBN :
This booklet is intended to provide basic helpful guidance and resources on a broad range of financial topics--P. 1
Author : New England Consumer Advisory Group
Publisher :
Page : 46 pages
File Size : 39,78 MB
Release : 2010
Category : Consumer protection
ISBN :
This booklet is intended to provide basic helpful guidance and resources on a broad range of consumer financial topics--P. 3.
Author : Clark Howard
Publisher :
Page : 192 pages
File Size : 20,17 MB
Release : 1995
Category : Business & Economics
ISBN : 9781563522000
This enlarged edition of the bestselling consumer guide points readers to safer, smarter purchases and investments across the nation. Whether consumers are choosing a 401(k) plan, buying a used car or home, obtaining a credit report, or hoping to avoid a ripoff, this lively workbook is a true survival kit for anyone insisting on real value for the money.